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Nanotechnology Could Revolutionize The Field Of Dentistry

Nanotechnology Could Revolutionize The Field Of Dentistry | IT Support and Hardware for Clinics | Scoop.it

As a dentist, it’s important to keep up with the latest technological advances in order to have an improving dental practice, and nanotechnology is truly on the cutting edge. While these technologies are in their infancy today, they could play an integral role in the dentistry of tomorrow. Not only that, but the field of nanotechnology is advancing rapidly, which means these technologies may become easily available to dentists within the relatively near future.

 

WHAT EXACTLY IS NANOTECHNOLOGY?

 

Nanotechnology refers to devices that are between one and a hundred nanometers in diameter. A nanometer is a measurement that’s equal to one billionth of a meter. Yes, you read that right. These devices are so tiny that you would actually need a microscope to see them!

 

HOW COULD NANOTECHNOLOGY IMPROVE DENTISTRY?

 

One way that it could improve dental care is by improving the effectiveness of dental cleanings. Nanobots could be used to scrape a collection of bacteria off of teeth, which is known as the biofilm. This could allow patients to have a much whiter smile and have far better dental health overall.

 

Not only that, but these microscopic robots could even be used to clean some exceptionally difficult to reach areas of the mouth, such as the isthmus. This technology is currently being studied by the University of Pennsylvania. Nanotechnology can also be used for tissue engineering, which could make oral surgeries more effective.

 

That’s because nanotechnologies are currently being developed that could improve both healing times and patient outcomes!

 

In addition, nanotechnology has the potential to lead to improved composites. That’s because nanoparticles make it possible to simulate the cell structure of genuine teeth to a certain extent, which can allow for a much more natural-looking appearance. This technology can also allow the devices to appear far smoother than they would otherwise.

 

Nanotechnology even has the potential to improve the quality of dental imaging. That’s because nanodevices can be built to combine nanotechnology and radio technology, which can improve x-rays and other forms of dental imaging. This can allow you to get images of your patients’ teeth that are more precise than ever.

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Marcin Golczak 's curator insight, December 21, 2019 11:44 AM
Nanotechnologia może zrewolucjonizować dziedzinę stomatologii
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10 Tips for Protecting Patient Health Information in the Workplace

10 Tips for Protecting Patient Health Information in the Workplace | IT Support and Hardware for Clinics | Scoop.it

Protecting patient health information in the workplace involves employees following practical measures so that a covered entity is compliant. Below are ten tips for protecting patient protected health information (PHI) in the healthcare workplace.

  1. Take steps to minimize the risk of unauthorized access by implementing access controls. 
  2. Providing training on PHI handling, for employees who perform health care administrative functions. 
  3. Be mindful of when patient written authorization is required. 
  4. Back up your data
  5. Implement firewalls
  6. Take steps to secure “paper PHI,” by stowing it (i.e., by placing it in a drawer or folder when it is not being used).
  7. Never leave paper PHI unattended.
  8. Encrypt mobile devices
  9. Ensure passwords are not shared between co-workers.
  10. Keep antivirus and antimalware software up-to-date.

How Do I Protect Patient Health Information in the Workplace?

Tip #1 for protecting patient health information in the workplace: Access controls ensure patient protected health information is only accessed by those employees performing HIPAA-covered transactions.


Tip #2  for protecting patient health information in the workplace: Both the HIPAA Privacy Rule and the HIPAA Security Rule have training requirements. 

 

The HIPAA Privacy Rule training requirement is at 45 CFR § 164.530(b)(1). A covered entity must train all members of its workforce on the policies and procedures with respect to protected health information.

 

Training must be provided to each new workforce member within a reasonable period of time after the person joins the workforce. Workforce members must also be trained if their functions are affected by a material change in the covered entities’ Privacy Rule policies and procedures.

 

The HIPAA Security Rule training requirement is an administrative safeguard at 45 CFR § 164.308(a)(5). The Security Rule requires covered entities to implement a security awareness and training program for all workforce members. 

 

Tip #3: Written authorization from a patient is required when a covered entity seeks to use or disclose psychotherapy notes, substance abuse disorder and treatment records, and for marketing purposes.

 

Tip #4: HIPAA imposes certain data backup requirements. Data should be backed up periodically. In addition, it is a good idea to back up data periodically through hardware, such as flash drives and external hard drives, and then copy data through the cloud as it is being modified.

 

This redundancy ensures critical information will be readily available. If feasible, covered entities should have backups in multiple locations.

 

Tip #5: Firewalls are essential in ensuring electronic protected health information is not improperly destroyed. Proper firewall use can help to ensure that a covered entity’s network does not fall victim to unauthorized access that might compromise the confidentiality, integrity, or availability of ePHI.

 

Tip #6: Protected health information recorded in paper form must be secured. Employees should immediately report all incidents that may involve the loss or theft of such paper records. 

Medical records and PHI must be located and used so as to minimize incidental disclosure of PHI

 

Tip #7: “Paper PHI” should never be left unattended. Extra care must be taken when patient charts are temporarily transported to a patient’s home. These charts should be secured while en route and temporary stored at the workforce member’s home. 

 

Tip #8: Encrypting Mobile Devices protects against hackers obtaining access to these devices. Mobile devices should also be password-protected, and should only access a specific Wi-Fi (WP2). 

 

Tip #9: Employees should never share passwords. In addition, default passwords should be changed immediately after being assigned a new application. Passwords should not be reused between different systems. In addition, passwords should be changed if they become compromised.

 

Tip #10: Keeping antivirus and antimalware software current is of vital importance. Software updates and patches should be timely applied to keep networks secure.

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The benefits of software solutions for healthcare marketing

The benefits of software solutions for healthcare marketing | IT Support and Hardware for Clinics | Scoop.it

5 benefits to healthcare marketing software

1. You can spend more time with your patients.

Marketing your practice can require a significant amount of time. Even if you contract an agency for healthcare marketing services, you may have to wait for specific marketing tactics to be manually completed.

 

A good healthcare marketing software such as PatientPop will use automation to help boost your search engine optimization, improve the patient experience, and enhance your online reputation. Automation allows for a more hands-off approach, so you can stay focused on patient care.

2. You’ll constantly get new features.

As healthcare evolves, so do the needs of a practice. Software technology is the only healthcare marketing solution that can keep pace with shifts in the industry.

 

Good healthcare marketing software companies listen to their users’ feedback and implement worthwhile changes or additions, so the value of the software increases with time. PatientPop regularly releases product enhancements and new offerings to help practices succeed.

3. You’ll have access to a customer support team.

As with any new piece of technology, there can be a learning curve. A good software company will have a committed customer service model with a team that can offer strategic assistance and answer any questions.

 

They can help advise your marketing strategy, so that it aligns with your specific business goals. They can also make sure you are using the software to its full capacity, so you are getting the full value of your marketing investment.

 

PatientPop practices receive ongoing strategic help from dedicated Customer Success representatives to ensure they are getting the best possible results from the PatientPop solution.

4. The software is designed with you in mind.

Another benefit of healthcare marketing software is that it is designed with your practice’s needs in mind. Whereas other marketing solutions may serve clients across multiple industries, healthcare marketing software companies understand the important rules and regulations associated with the medical industry.

 

PatientPop is a HIPAA-compliant healthcare marketing solution that integrates with more than 60 EHR/EMRs serving a variety of healthcare markets. By integrating with other healthcare technology you use, PatientPop can deliver more automated features and help boost efficiency at your practice.

5. You’ll get all your healthcare marketing needs in a single solution.

Often, providers are in the position of having to hire one consultant or agency to host their website and another to help manage their online reputation. But managing multiple service vendors or digital tools is a job in itself.

 

PatientPop offers everything providers need to attract and retain patients in a single solution, including enhancing your web presence, elevating your reputation, and increasing your practice’s efficiency.

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Advantages of Cloud Based Hospital Information System

Advantages of Cloud Based Hospital Information System | IT Support and Hardware for Clinics | Scoop.it

Why not having your HIS on an in-house server is a better decision.

Your Hospital Information System (HIS) comes with a lot of advantages but obviously all of that comes at a cost. The cost of space, the cost of technology and the cost of implementation; how about cutting some cost where you can?

 

Opting for a Cloud-based HIS vs. in-house server is an option that has many advantages and is a smart choice while automating your hospital processes. 

1. Cost effective

The most obvious reason why the Cloud-based Hospital Information System is a smart business choice.

 

As the servers are off-site, it requires no hardware installation and the resultant licensing fees, maintenance costs and the software updates that will keep happening life-long for the software can be cut out immediately.

 

The cost of hardware is eliminated from the equation too. Conveniently Cloud-based HIS only comes with monthly utility fees.

2. Data Security

One of the major concerns in a hospital information system is the security of the patient data that is generated on a daily basis and stored on the servers.

 

Cloud-based HIS takes care of this almost perfectly. The data of the Cloud-based HIS is stored in encrypted form ensuring security.

 

The encryption has high-security levels and with practically no server downtime as compared to the on-site servers, Cloud-based HIS relieves the user of any operations problems and data security issues that arise out of the server is down.

3. Accessibility

In this age of evidence-based medicine, data accessibility is of paramount importance as far as effective patient care is concerned. Cloud-based HIS makes it very easy for data to be accessed from any location or any device.

 

Since it is a wire-free technology, it does not require to be accessed through any particular terminal within the hospital; data can be accessed via proper logins through tablets, PCs and laptops located anywhere thus giving a work from home or clinic option to the clinicians and thereby speeding up the whole process of clinical decisions leading to quality patient care.

4. Reduced IT Requirements

A Cloud-based HIS means that the servers are off-site and all the costs associated with the hardware installation and the associated maintenance are nullified.

 

The easy accessibility associated with Cloud-based HIS not just makes data access easy, it also means it is easier to add users, units, departments, services, etc.

 

to the master log. This means you don’t have to go hunting the in-house IT team and anyone who has the login with administrator rights can do it easily.

 

This also effectually saves on additional manpower costs spent on maintaining a big IT team to maintain the server, add/ edit the master logs, etc.

5. Staggered Investments

Cloud-based HIS gives the hospital management the option of not buying a large server at the onset and blocking up capital. It takes away the risk of projecting the growth of the company correctly and buying a server that will be able to handle the data and operations load of that growth.

 

Cloud-based HIS means the server space can be hired as and when the growth happens. There is no prior commitment and no blocked investment. Invest on server space only needs to happen when the need arises and that too only as an added amount in the form of monthly utility fees.

 

Cloud-based HIS is secure, scalable and cost-effective making it the smart decision for automation of your hospital.

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6 Ways How Automation Can Improve Your Clinic Management

6 Ways How Automation Can Improve Your Clinic Management | IT Support and Hardware for Clinics | Scoop.it

1. Quicker and Easier Records Access

Automation effectually means a paperless recording system. Manual/ paper recording is not just more space and stationary consuming but also prone to easy damage.

 

In an automated system, everything is recorded on the server thus eliminating paper out of the system and increasing the ease of access to records. You can very well wave good-bye to searching in registers and under stacks of files because automation means access to records at the end of few clicks.

2. Better Communication and Coordination

Automation leads to real-time communication between departments and in effect increases the speed of the entire process immensely. If the clinics use cloud-based server then communication and coordination between clinics based in different locations is easily possible too.

 

Much of the communication between the clinicians and the concerned departments/ clinics too becomes a hassle free highway with the inclusion of the clinic management software in the communication channel.

3. Operational Efficiency Scales Up

With automation comes a change is the way processes are performed at the clinic. Many manual systems undergo a sea change and come to be performed with high efficiency and accuracy.

 

Be it the billing, accessing patient records, coordinating with pharmacy, scheduling and managing appointments or managing inventory higher efficiency is the big and visible change thereby positively impacting staff performance.

4. Reduced Resources Wastage

Automation means a considerable dip in the use of manual resources, be it stationary or manpower, for most of the data is stored on the servers and most of the communication happens through clicks.

 

Only mandatory resources are used in an automated system and this leads to big savings, which is only an add-on to the revenue.

5. Better Staff Performance

When relieved of the mundane and monotonous tasks as a result of automation of the clinic’s processes, your staff will experience higher self worth and better usage of their skills and talent will be seen.

 

An employee who takes pride in their being at a certain place and performing a certain role will be high on self-motivation and a bigger asset to your workplace. Automation helps weed out staff that are only good in manual jobs and will help retain the creme who though less in number will help manage your clinic better.

6. Data Driven Insights

Automation means loads and loads of data stored on your server giving insight into every task performed at your clinic. A few clicks will give you every kind of report that you fancy. Data is the new CCTV without lens; they give you insights into the integral functioning of your clinic and analyze the trends.

 

This data and the analysis will be the deciding factor between you and your competition predicting the future trends correctly and planning pro-active campaigns.

 

Though automation comes at a cost, these 6 changes that will invade your clinic after it is automated is the big difference between stressing about staying in competition everyday and being sure of zooming ahead.

 

These changes will ensure that once you automate your clinic, you will not know another way of functioning and you will wonder how did you come so far without automating!

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Top tips to choose the right IT vendor 

Top tips to choose the right IT vendor  | IT Support and Hardware for Clinics | Scoop.it

Contracting an IT vendor to help maintain your business IT environments can be one of the best business decisions you could ever make.

 

Not only does it allow you to utilise the expertise and resources of professionals, it also considerably reduces the costs of employment, insurance, training etc…

IT vendors generally provide services such as IT support/Managed Services where they take responsibility for your business’s IT environment.

 

Finding and selecting the right IT vendor should be treated with the same importance as finding the right business partner. Essentially, you will trust your business and its operations to an external organisation. This article will cover the most essential tips in choosing the right IT vendor.

 

Industry knowledge is key: Ensure the IT vendors you are shortlisting are experienced in your industry. Knowledge of the industry enables IT vendors to understand your business better and as such, provide your organisation with the type of service it needs. Vendors with industry knowledge generally understand that industry’s requirements, tools, and business models. As such, they can accommodate your business needs.

 

SLAs lay the blue print: Service Level Agreements (SLAs) make the vendor accountable for the level of service they provide to your business. Whilst most vendors generally have standard SLAs, you need to make certain that those Service Level Agreements are enough to cover your business needs, especially when dealing with confidential data such as health records. Is a three-hour response time sufficient for a high priority issue or do you need a one-hour response time?

 

Let them pitch: The best service more often than not comes from those who are determined to win your trust and your business. Let the IT vendors pitch their services, staff and solutions. Don’t be afraid to ask to meet the account manager and one of the engineers. This will give you a good idea of what sort of culture the IT vendor promotes and whether you can see yourself or your staff being happy with their services.

 

Ask for References: Pretty simple and straight to the point. Ask the vendors for references from businesses that are similar to yours. Make sure to find out from the references how they find the service or how well the IT environment is maintained. Don’t ask about pricing as there are a number of factors that need to be taken in to account from business to business.

 

Cheaper does not mean better: The saying you get what you pay for is an accurate phrase in today’s business market. However, this does not mean that you cannot obtain a good price, as well as excellent service. What may seem to be a good deal could reflect the sort of service you are receiving for the price you are paying. Getting premium service, access to a local help desk, high SLAs for $399 a month is a much better outcome than paying $199 and using a solo IT trader with low SLAs and no helpdesk access.

 

Set the ground rules early: There is no benefit to having an IT vendor come on board and then finding out that their SLAs or terms and conditions don’t cover your requirements. Before signing the contract, ensure that they meet your expectations. Whether it’s providing afterhours support on a certain day or maintaining your Mac computers and not just the PCs. Remember, IT vendors work for you so make sure there is a clear understanding of what is expected early on in the process.

 

An IT service desk is a must: How many staff are permanently working from that location? Furthermore, what happens when no one answers the phone? These are very important questions you need to ask your IT vendor. The last thing you would want is to call your vendor for urgent help to find out that they are short staffed or even worse, that no one is answering the phone. This is a very common scenario and you need to ensure that someone will always be ready to take your call and assist you. Vendors that work out of a van are a big no no.

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Is Your Staff Ready for the Next Cyber Attack?

Is Your Staff Ready for the Next Cyber Attack? | IT Support and Hardware for Clinics | Scoop.it

As business and society rely increasingly on technology, the data being created and processed is increasing exponentially. With information effectively becoming the fuel that drives modern organizations, it has become a valuable commodity. Every day organizations face an increasing number of cyber attacks as criminals target their infrastructure and data. Not only are these attacks increasing in frequency, but they are also growing in sophistication. Hackers are finding new and innovative ways to infiltrate networks, compromise systems, and steal data every day. Taking all these factors into account, do you believe your staff is ready for the next cyber attack?

Defending Against Modern Cyber Attacks is Challenging

In today’s digitally-driven world, cybersecurity is growing more complex, cyber attacks are on the increase, and attackers are becoming more sophisticated. Here’s how each of these factors are presenting risks to your organization.

Complexity Introduces Risk

The evolution of technology has helped organizations increase their productivity and efficiency. It has also increased the complexity businesses face when trying to manage it. This complexity increases your cybersecurity risk as there are many more attack vectors hackers can leverage to compromise your systems.

Cyber Attacks Are Increasing in Frequency

According to ISACA’s 2018 State of Cybersecurity findings, more than 50% of security leaders surveyed have seen an increase in cyber attack volumes when compared to the previous year. ISACA’s study also found that 80% of respondents said they are likely or very likely to be attacked this year. These statistics show that organizations are under constant cyber attack. They must remain vigilant and put measures in place to defend themselves.

Attacks Are Growing in Sophistication

As software vendors and cybersecurity professionals patch software and find new ways to fend off attacks, hackers evolve and continue to find new and innovative ways to compromise systems. This continuous evolution has many organizations rating cybersecurity risk as their biggest technology concern.

How to Equip Your Employees

Many argue that your employees are the weakest link in the security chain. The 2018 Cyberwar and the future of Cybersecurity Report confirmed this with 44% of respondents ranking end users as their company's weakest security link. However, with the right training and support, your staff could be the first line of defense against a sophisticated cyber attack.

Implement Good Password Hygiene Practices

According to the Verizon 2018 Data Breach Investigations Report, the vast majority of data breaches result from lost, stolen, or weak passwords. Implementing a policy that forces your employees to follow proper password hygiene practices can go a long way in securing your organization. Employees should use a unique password for every system they access, change it regularly, and not use a weak password that is easy to guess. Routinely evaluating the enforcement of your policy by conducting regular security assessments is also recommended to ensure your employees are following these guidelines.

Use Multi-Factor Authentication

Even great passwords can get cracked. Hackers using sophisticated tools and leveraging the power of cloud computing can compromise systems protected with the most robust passwords. Implementing a solution that requires users to submit a second verification factor, such as a One Time Pin, before granting them access can mitigate this risk substantially.

Implement Defense in Depth and the Principle of Least Privilege

As cyber attacks grow in number and sophistication, implementing a Defense in Depth strategy and the Principle of Least Privilege can help you secure your business. By deploying layers of security, and ensuring employees only have the minimum access needed to perform their duties, you can limit the damage of a cyber attack considerably.

Train Your Employees to Identify Phishing Emails

Phishing is the most common form of cyber attack and has grown in sophistication with hackers even using websites with secure padlocks to deceive users. This development means determined attackers can circumvent standard browser security measures and the only real defense is a well-trained user. Training your users to identify phishing emails is now more crucial than ever.

Training Reduces Your Cybersecurity Risk

With cyber attacks on the increase and growing in sophistication, organizations need to train their employees to mitigate modern security threats. Cybersecurity awareness training can help reduce errors, enhance security, increase compliance, and protect the reputation of your business.

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Malware in the Cloud: What You Need to Know

Malware in the Cloud: What You Need to Know | IT Support and Hardware for Clinics | Scoop.it

Cloud security is not as simple as it may seem. Businesses have a shared security responsibility with cloud service providers, but some lack the knowledge to keep up their share of the bargain. Poor configuration and data leaks are common problems that many businesses encounter in the cloud. These issues can lead to malware infecting your cloud computing environment.

Here are a few of the different types of malware that can disrupt your cloud services.

DDoS Attacks

Botnets are becoming more and more common, with malware-as-a-service being offered by more malicious actors at an increasingly cheap price. Self-service cloud offerings allow these attackers to easily gain access and notoriety by launching large-scale DDoS attacks, which have been measured at speeds of up to 30 Gbps. Since cloud computing hosts multiple customers in a single cloud, these attacks can affect your cloud environment, as well.

Hypercall Attacks

An attacker uses a Virtual Machine (VM) to intrude the victim’s VM by exploiting the Virtual Machine Manager (VMM) hypercall handler. This gives the attacker the ability to access VMM privileges and possibly even execute malicious code.

Hypervisor DoS

This attack uses a high percentage of your hypervisor’s resources in order to leverage flaws in design or setup. Researchers found that this malware accounted for 70 percent of malware attacks targeting cloud providers’ hypervisor, which manages customers’ virtual environments. One study found that 71.2 percent of all Xen and 65.8 percent of all KVM vulnerabilities could be exploited by a guest VM. For the sake of context, AWS uses Xen for its hypervisor, and Google uses a proprietary version of KVM.

Co-Location

An attacker tries to find the target VM’s host in order to place their own VM on the same host. This is used to gain leverage in cross-VM side-channel attacks, such as Flush/Reload or Prime and Probe.

Hyperjacking

This is where an attacker tries to take control of the hypervisor, sometimes using a virtual machine-based rootkit. If the attacker is successful, they will have access to the entire machine. This could be used to change the behavior of the VM, causing it to be partially or fully compromised.

Man in the middle (MITM)

MITM is when an attacker can intercept and/or change messages exchanged between users. Ghostwriter is a common precursor to a MitM attack. This allows the attacker access to a misconfigured cloud configuration with public write access.

Exploiting Live Migration

During migration from one cloud service provider to another, the cloud management system is tricked into creating multiple migrations, which turns into a denial-of-service attack. This can also be used to potentially craft a VM Escape.

VM Escape

This accounts for 13.1 percent of all malware attacks on virtual machines in cloud environments. VM Escape involves running in a VM and escaping to infect the hypervisor. The goal in this attack is to obtain root privileges, host OS control and maybe even full access across the environment.

Flush/Reload

This attack utilizes a memory optimization technique known as memory deduplication. By enacting a sophisticated cross side-channel technique, a malicious actor can detect a full AES encryption key.

Prime and Probe

This is a VM cross side-channel attack that utilizes cache instead of memory. The attacker fills the cache with some of their own information. Once the victim uses the VM, the attacker uses this information to see which cache lines were accessed by the victim. This method has been used to recover an AWS encryption key.

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Do the Cyber Risks of the IoT in Healthcare Outweigh the Benefits?

Do the Cyber Risks of the IoT in Healthcare Outweigh the Benefits? | IT Support and Hardware for Clinics | Scoop.it

The Internet of Things, or IoT, is a system of internet-connected objects that collect, analyze and monitor data over a wireless network. The IoT is used by organizations in dozens of industries, including healthcare. In fact, the IoT is revolutionizing the healthcare sector as devices today have the capability to gather, measure, evaluate and report patient healthcare data.  

 

Unfortunately, IoT connected devices also exponentially increase the amount of access points available to cyber criminals, potentially exposing sensitive and confidential patient information.  In order to take advantage of this valuable new technology, healthcare firms need to ensure that they are aware of the risks and address them ahead of implementation.

How are healthcare organizations using the IoT?

Businesses in the healthcare sector are taking advantage of the IoT to provide better care, streamline tracking and reporting, automate tasks, and often decrease costs. Here are a few examples of how healthcare organizations are using IoT:

  • Medicine dispensers are now integrated with systems that automatically update a patient’s healthcare provider when they skip a dose of medication.
  • Smart beds are equipped with sensors that indicate when it is occupied, alerting the nursing staff if the patient is trying to get up.
  • Caregivers are taking advantage of ingestion monitoring systems whereby swallowed pills transmit data to a device, tracking whether a patient is taking medication on schedule or not.
  • Smart inhalers can now track when asthma and Chronic Obstructive Pulmonary Disease (COPD) sufferers require their medicine. Some of these devices are even equipped with allergen detectors.

 

Connectivity of healthcare solutions through cloud computing gives providers the ability to make informed decisions and provide timely treatment. With the IoT connected technology, patient monitoring can be done in real-time, cutting down on doctor visit expenses and home care requirements.

 

However, as healthcare organizations begin to integrate IoT technology into devices more frequently, cybersecurity risks increase significantly.

Cyber risks of healthcare IoT tech

Cyber risks have become sophisticated and there has been an enormous increase in the quantity and severity of attacks against healthcare providers. In fact, since 2009 the number of healthcare industry data breaches has increased every year, progressing from only 18 in that year to 365 incidences in 2018.  Significant financial costs to a healthcare organization are a consequence of these breaches due to fines, settlements, ransoms, and of course the costs to repair the breach itself.  

 

Businesses are becoming progressively vulnerable to cybersecurity threats due to rapid advancement and increasing dependence on technology. Unsecured IoT devices pose a higher risk by providing an easily accessible gateway for attackers looking to get inside a system and deploy ransomware. Everything from fitness bands to pacemaker devices can be connected to the internet, making them vulnerable to hacking. Most of the information transmitted isn't sufficiently secured, which presents cybercriminals with an opportunity to obtain valuable data.

Managing IoT cybersecurity risks

No organization, including healthcare firms, can block all attackers. However, there are ways in which they can prepare themselves. Use these tips to help protect your healthcare organization from IoT-related cybersecurity risks:

  • Encrypt data to prevent unauthorized access

  • Leverage multi-factor authentication

  • Execute ongoing scanning and testing of web applications and devices

  • Meet HIPAA compliance requirements

  • Ensure vendors meet HIPAA compliance requirements

  • Protect endpoints like laptops and tablets

  • Healthcare staff should be educated to look for signs of phishing emails like typos and grammatical errors

IoT device-specific protection tips:

  • Acquire unique logins and device names. Avoid using the default configurations
  • Ensure the latest version of the software is installed
  • Take an inventory of all apps and devices that documents where it resides, where it originated, when it moves, and its transmission capabilities

Smart devices connected through the IoT increase access points for cyberattacks, significantly increasing risk and organizations need to be prepared in advance to prevent damage from such threats.  The healthcare industry is one of the most sensitive and frequently targeted sectors as well as one of the most costly in which to address a breach. Therefore, it is prudent for organizations to include IoT devices in a thorough cybersecurity risk assessment and ensure that they take all the necessary precautions to minimize vulnerabilities from implementing these IoT devices.

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Medical Device Security Risks: What Healthcare institutions can do

Medical Device Security Risks: What Healthcare institutions can do | IT Support and Hardware for Clinics | Scoop.it

Medical devices, just like any other Internet of Things (IoT) object, are prone to hackers. These hacks can get dangerous quickly— security risks with medical devices become patient safety issues, as while medical devices carry patient data that needs to be protected according to HIPAA laws, these instruments also perform critical functions that save lives.

 

Weaknesses that augment the risk of a potential breach include the fact that medical devices tend to be five to six years old by the time they are even put in use at hospitals, after which they are operating for another fifteen years. These devices are the most prone to security breaches, as they are not built with future tech advancements in mind.

 

On top of this, many hospitals have not updated or patched their software or medical devices until something has already gone wrong. After the WannaCry ransomwareattack in May of 2017, Windows released patches for operating systems as old as Windows XP, yet many hospitals are slow to download the patch, and some did not download it at all. Hospitals, along with medical device manufacturers, are testing and deploying the patches across the millions of medical devices.

 

Due to the increasing connectivity of medical devices, cyberattacks have been steadily increasing over the past few years.

Here are some examples of alarming events that have occurred with medical devices:

  • In 2014, researchers alerted the Department of Homeland Security that certain models of the Hospira infusion pump could be digitally manipulated. A year later, the FDA issued an advisory discouraging hospitals from using the pump; however, it is still in use in many medical settings. Even if a security risk is detected, the device is still needed for patient health.

 

  • Years later, in September 2017, eight security vulnerabilities were found in the Medfusion 4000 Wireless Syringe Infusion Pump, the worst of which had a Common Vulnerability Scoring System (CVSS) score of a 9.8 out of 10.

 

  • In 2016, researchers from the University of Leuven in Belgium and the University of Birmingham in England evaluated ten types of implantable cardioverter defibrillators (ICDs) and gained the ability to turn off the devices, deliver fatal shocks, and access protected health information (PHI). Not only could they drain the battery and change the device’s operation, if the researchers had used slightly more advanced or sophisticated equipment, they would have been able to interfere with the devices from hundreds of meters away.

 

  • In late 2016, over 100,000 users of insulin pumps were notified of a security vulnerability where an unauthorized third party could alter a patient’s insulin dosage.

 

  • In May 2017, NSA hacking tools believed to have been stolen by North Korea were used to infect MRI systems in US hospitals. Although this hack did not directly threaten patient safety, the machines ceased functionality for an extended period of time, increasing the need for hospital resources and causing critical delays.

 

  • In August of 2017, the FDA recalled 465,000 implanted cardiac pacemakers due to a vulnerability where unauthorized users could modify the pacemaker’s programming.

 

After all of these life-threatening hacks, the FDA has provided updated recommendations with a revision of NIST’s 2014 Framework for Improving Critical Infrastructure Cybersecurity.

 

Cybersecurity risk assessments can facilitate calculating the vulnerability of these medical devices. One form of this is penetration testing, where security engineers target identified or unidentified vulnerabilities in code and report the product response. Other types of risk assessments can include malware testing, binary/byte code analysis, static code analysis, fuzz testing, and security controls testing.

There are four key steps that a healthcare organization using these medical IoT devices can take to protect patient data and the devices themselves:

  1. Hospitals should use proactive approaches to hacking threats rather than waiting for something to go wrong; always change default passwords and factory settings.
  2. Healthcare companies should also assess their legacy systems and any outdated hardware; systems that are outdated are not only prone to hackers but do not integrate with newer devices perfectly. This lack of interoperability leads to more security gaps, which creates a cycle of weakness.
  3. Hospitals should isolate the medical devices that cannot be patched on a separate network so that hackers do not have access to the medical devices, in a process known as network segmentation.
  4. To discard hardware, the disposal should be done domestically, include complete data destruction, and be coordinated so that data cannot be recreated from abandoned devices.

 

Medical devices are not removed from the realm of hackable devices and should be treated as such. In fact, they should be treated with even more caution and care. If these devices are infected by hackers, both safety and privacy are at risk. Hospitals have an obligation to ensure the highest degree of security controls within medical devices they use. While the FDA may issue guidelines or recommendations with caution, as they put patient well-being above all, government agencies should still do everything in their power to make cybersecurity recommendations for medical devices enforceable and part of the law.

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Design Of A Mobile Health Clinic

Design Of A Mobile Health Clinic | IT Support and Hardware for Clinics | Scoop.it

A mobile clinic allows the health provider or health business to deliver its services from multiple locations. Simply put, you go to the patient, they don’t come to you.


The concept of mobile and virtual health clinics has grown rapidly and both are now key business models for health businesses in Australia.

 

Mobile health clinics have certainly grown in both numbers and services offered, as you now have clinicians and health practitioners flying into towns to hold a clinic or even doing a roadshow-like journey through rural and remote areas.

 

Mobile health clinics are also increasing in metropolitan areas where health practitioners or health businesses are going into the corporate, government and educational sectors to offer their services to the staff of those organizations.

 

Simply put, doctors, allied health professionals, and community workers are now becoming more mobile and as such, are having a bigger reach.

 

Most health practitioners agree that the biggest challenge in a mobile health clinic is to be mobile. In order words, the ability to access all the necessary clinical and business tools and offer the same service as an in-house health clinic is the greatest challenge.

Below are some tips on how to design a mobile health clinic (from an IT perspective).

 

Know what tools you need to complete your tasks in a mobile environment, this includes:

  • The clinical software applications you currently use (MD, BP, Genie, Pathology)
  • The billing applications you currently use (BP Management, eClaims)
  • The communication/messaging applications you currently use (Argus, Healthlink)
  • The administrative tools you currently use (Outlook, calendar)

Ask your current eHealth IT consultant to perform some research on

  • Cloud solutions specific to the health industry
  • Remote desktop solutions
  • Remote access solutions

 

At REND Tech, our Cloud for Health solution allows mobile, virtual and FIFO businesses to access their complete clinical IT environment from anywhere (home, office, mobile office), at any time and using their preferred device (iPads, tablets, laptops).

Before agreeing on a solution/vendor, ensure that

  • You have thoroughly tested the solution and it meets your requirements
  • Your data and applications are hosted in Australia
  • Your data, applications and complete IT environment are backed up daily
  • You are happy with the security levels provided
  • There is ongoing IT support and maintenance to ensure that your solution is always available.
  • You have tested the solution using wireless, networked and 3G/4G connections

 

By following the steps above, you should be well and truly on your way to having an excellent IT foundation for your mobile health clinic.

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Track And Maintain Your New And Existing Patients Records Effectively

Track And Maintain Your New And Existing Patients Records Effectively | IT Support and Hardware for Clinics | Scoop.it

Cracking the code to access and save the heart of medical care

Medical records are undoubtedly the lifelines of medical care today. You don’t just need them to treat the patient correctly and follow-up well but also to ensure that you have documented it and have a record.

 

These are not just some paperwork requirement of the process; they are also legal documents and have come a long way,from being mere bundles of files to an important requirement in the medico-legal environment.

 

The change in the stature of patient records in the entire system has led to many strategies being developed to ascertain tracking and maintaining of patient records of both new and old patients effectively.

 

Here we list for you some foolproof and effective ways of doing the same at your clinic.

1. Unique Clinic Identity Document (UCID)

UCID is a unique alphanumeric or numeric code generated by the Clinic Management software for each new patient at the clinic. The software can be customized to generate such an ID ensuring every record of the patient going forward is stored under this ID. Being a unique code this will not be assigned to any other patient ever and this code becomes equivalent to a personal locker of the patient in the software. To access the records of any patient at any time irrespective of how old or new the patient is, all you need is the UCID and login rights to access it, and lo and behold, all relevant information will be displayed on your screen.

2. Integrate Accurately and Completely

While the Clinic Management software can be customized to generate a UCID for every new patient, old patient records need to be integrated into the system while implementing the software. This is precisely the reason why integration is an important factor to be considered while buying Clinic Management software because you cannot, in any way, afford to lose the medical records of your old patients. They need to be manually or otherwise digitized and saved on the server, to be accessed in exactly the same manner as the new ones.

3. Record Only Through EMR

Discontinue the option of the physical recording of patient records at your clinic. Recording in the software puts into use the EMR module of the software and with only one format of patient records available, tracking and maintaining patient records is easy. If both manual medical record-keeping and EMR are running parallel to each other at your clinic, patient records can never be maintained effectively and the tracking or access will never be easy or complete.

4. Patient Records On Cloud Is Better

In the battle between in-house servers vs. cloud-based server as far as patient records and their access is concerned, the cloud-based server will win hands down. The in-house server may be down for maintenance or due to some technical glitch and in that down-time no patient records can be accessed or recorded; while on cloud-based servers, continuity in tracking and maintaining the patient records is a key feature. Using a cloud-based server is a better option to effectively track and maintain patient records.

While there are many more ways to effectively maintain and track the patient records of both old and new patients at your clinic, these 4 strategies address the most pertinent issues – maintenance and access to patient records easily.

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Breathe new life into your old PC

Breathe new life into your old PC | IT Support and Hardware for Clinics | Scoop.it

Don’t be so quick to dump that old computer! Despite being slow, clunky, and prone to crashes, your old desktop or laptop might just be perfectly usable — after a few light upgrades that will breathe new life into it and enable you to use it for other computing needs.

 

As mentioned, you have to make a few upgrades on your old PC. You may want to try a lighter OS, for example. Keep in mind that the latest version of Windows or MacOS won’t work optimally without a fast processor, so a Linux-based OS, which comes in a variety of options called “distros,” would be a better option. It will make your computer feel brand new without exhausting its hardware.

 

Popular distros options such as Ubuntu, elementary OS, and PinguyOS can be easily installed. Plus, they have similar interfaces to Windows and come with a boatload of software packages. The best part is they require a minimum of 4GB of RAM, so you won’t have to invest much at all.

 

Once you’ve upgraded your old PC, you can start using it as a NAS server, a dedicated privacy computer, or a digital media hosting platform.

Make a NAS server

Network-attached storage (NAS) is a server for your home or small business network that lets you store files that need to be shared with all the computers on the network. If your old PC has at least 8GB of RAM, you can use it as your own NAS.

 

Simply download FreeNAS, a software accessible on Windows, MacOS, or Linux, that enables you to create a shared backup of your computers. FreeNAS has access permissions and allows you to stream media to a mobile OS, like iOS and Android.

 

But if you’d rather convert your PC into a private cloud for remote access and data backup, Tonido is a great alternative. Compatible with Mac, Windows, and Linux, this free private cloud server turns your computer into a storage website, letting you access files from anywhere on any device.

 

Tonido offers up to 2GB of file syncing across computers, and there are even Tonido apps for iOS and Android.

Secure your online privacy

Install The Amnesic Incognito Live System (TAILS) on your old computer and enjoy your very own dedicated privacy PC.

TAILS routes all your internet traffic and requests through TOR Project, a software that makes it difficult for anyone to track you online. All of this Linux-based software’s integrated applications like a web browser, Office suite, and email software are pre-configured for robust security and privacy protection.

Kick your media up a notch

Looking for a way to listen to music and podcasts or watch videos on other PCs or mobile devices? Server software like Kodi can help.

 

Kodi brings all your digital media together into one user-friendly package so you can use your old PC as an audio and video hosting platform. From there, you can play files on other devices via the internet. There are remote control apps for both iOS and Android, and even an app for Kodi playback on Amazon Fire TV.

 

Kodi works on any Windows, MacOS, and Linux computer, and even on even rooted Android and jailbroken iOS devices.

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How to Limit Cost of Data Breach

How to Limit Cost of Data Breach | IT Support and Hardware for Clinics | Scoop.it

Ponemon Institute conducted their “Cost of a Data Breach Report” in conjunction with IBM Security, in which they surveyed more than 500 organizations. The report cited that the average cost of a data breach is $3.92 million.

 

With the cost of data breaches rising significantly, it is important to understand how to mitigate the costs. The report indicated that the most effective way to limit the cost of data breaches is to develop and test an incident response plan.

 

How Incident Response Teams Reduce Cost of Data Breaches

 

Of the organizations surveyed, the most cost saving factor was having an incident response team, reducing costs by $360,000. Organizations that had repeatedly tested their incident response plans further reduced costs by $320,000.

 

Organizations that had both an incident response team, and had tested their plan, spent $3.51 million on average responding to a breach.

 

As such, the following are steps that can be taken to reduce the cost of data breaches:

 

  • Develop and test your incident response team and plan

 

The ability to respond quickly to a data breach drastically reduces the cost and scope of the breach.

 

Organizations should develop an incident response plan that is specific to their organization. However, it is not enough to have a plan, it must be tested.

 

Testing the incident response plan will allow you to determine what works and what doesn’t. It will also make it clear what role each person should play, and what works for different scenarios. 

 

  • Implement technology that can quickly detect and contain a breach

 

Using Artificial Intelligence (AI) to automate incident response facilitates the quick detection of breaches.

 

Ponemon determined that automated security can reduce the cost of breaches by up to 50%. The report indicated that organizations with full automation spent $2.65 million on average whereas organizations without automation spent an average of $5.16.

 

  • Understand risks to optimize security

 

Understanding where your sensitive data is allows you to determine what protections should be in place to secure it. The “Cost of Data Breach Report,” cited that 51% of breaches occur from criminal or malicious attacks.  

 

  • Backup data 

 

The most costly aspect of a data breach is the result of downtime. Backing up data can reduce the cost of breaches significantly, especially with ransomware attacks.

 

Ransomware attacks occur when a hacker enters an organization’s network and steal or encrypts data, demanding a sum of money for the return of data. Healthcare organizations without data backup often pay ransom as not having access to patient data can be a matter of life or death. 

 

  • Utilize experts

 

When your incident response team cannot handle the breach, call an expert. Hiring a cybersecurity expert can help you to contain the attack and restore data more quickly, reducing downtime.

 

Developing an incident response plan and testing it, is the most effective way to reduce the cost of breaches.

 

Ponemon Institute’s “Cost of a Data Breach Report” determined that organizations that had a tested incident response plan saved an average of $1.23 million, or 35%. Healthcare organizations are targeted at a higher rate than any other industry, as such it is imperative that they implement a well-tested incident response plan.

 
 
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3 Things Your Practice Management Software Should Do

3 Things Your Practice Management Software Should Do | IT Support and Hardware for Clinics | Scoop.it

When shopping around for dental office software, there are a lot of factors to consider. You want to buy a dental software program with a wide range of options, cool features, and lots of benefits to ensure your practice runs smoothly and efficiently.

 

Here are a few ways your cloud-based dental software should impact your office every day.

 

STREAMLINE PROCESSES

 

Some of the important things include processing new patients, educating patients on treatment options, communicating with patients and so on.

 

A good piece of software should streamline these processes, making it easy for you and your staff to file them and avoid errors. The more your dental software can handle multiple tasks, the better, and the more your staff will be impressed.

 

So, make sure you purchase the right tool to streamline processes and keep your staff motivated.

 

EMPOWER OFFICE STAFF

 

The dental office software you implement should allow your staff to do their jobs more effectively and efficiently.

 

Everyone should feel happy and confident in working with the software and also be satisfied with the accurate results they get.

 

If the system is slow, cumbersome and hard to learn, your staff will not want to use it to its full potential.

 

A good dental software program keeps your staff productive.

 

BUILD PATIENT RELATIONSHIPS

 

Many healthcare providers aim to build and improve patient relationships within their healthcare facilities. Having the right software in place to do this particular job is much easier and more profitable than solely doing it in person.

 

From smooth billing to frequent follow-up and easy scheduling, implementing new dental software into your practice can make a big difference. But if the software is buggy, slow, or causes errors, it can have a negative impact and destroy those precious relationships.

 

Make sure the software you choose helps build strong bonds with patients.

 

Cloud-based dental office software is an important purchase for every practice that wants to shine and stand out from the crowd.

Your healthcare facility can benefit from improved communication, efficiency, and productivity in real-time. 

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6 essential elements for great dental website design

6 essential elements for great dental website design | IT Support and Hardware for Clinics | Scoop.it

1. Easy navigation

Nearly all people (94 percent) believe easy navigation is the most important website feature, according to a survey conducted by Clutch. This makes sense because it’s frustrating to seek information on a website and not be able to find it.

 

Effective dental website navigation makes it easy for people to move between pages. A header at the top of the page containing information organized in a logical manner is a classic structure people recognize and understand.

 

2. Well-written content

When you think of dental website design, the content might not be the first thing that comes to mind, but it’s crucial. The content on your website tells the story of your practice and what you have to offer.

 

Make content digestible by using headers to break up text and keeping sentences short. When possible, present information in list form, as this is easier to read than a large block of text.

 

Misspellings and grammatical errors will make your practice appear unprofessional, so have multiple pairs of eyes proofread all content. This is important because flawless content will make your practice appear professional and trustworthy.

 

3. Quality images

Nearly one-third of marketers (32 percent) cite visual images as the most important form of content for their business, according to Social Media Examiner. Therefore, your dental website needs quality images that complement the text.

Introduce patients to your team by including professional headshots with bios on your “About Us” page. Include photos of your office — i.e. waiting room, exam rooms, etc. — so they can picture themselves receiving treatment.

 

4. Short videos

Most businesses (87 percent) use video as a marketing tool, according to Wyzowl. This isn’t surprising, as 96 percent of people say they’ve watched an explainer video to learn more about a product or service.

 

Incorporating video into your dental website design can add serious value. Engage patients by creating videos explaining the different services you offer, so they can quickly learn more about them and the benefits offered.

5. Clear calls-to-action (CTAs)

The ultimate goal of your dental website design should be to convert visitors into patients. Place prompts such as “Call Us” and “Request an Appointment” prominently on every page of your website, so it’s easy to get in touch.

 

Including a variety of calls-to-action (CTAs) is important because not everyone wants to reach out through the same medium. Some people prefer the phone, while others would rather connect through an online form or email. This covers all the bases, so you can please everyone.

 

6. Responsive design

According to Google, most users now access the search engine through a mobile device. Consequently, the company recommends using responsive web design for many reasons.

 

Google cites some of the benefits of responsive web design as making it easier for patients to share and link to your content and helping its algorithms accurately assign properties to the page. In fact, Google has been practicing mobile-first indexing  — i.e. primarily using the mobile version of the site for indexing and ranking — for all new websites since July 1, 2019.

 

Ultimately, patients will visit your site using a variety of devices. Since responsive web design adjusts to fit the content on a variety of devices and screen sizes, you’re able to provide a positive user experience to everyone.

 

Great dental website design encompasses a variety of features that make it both attractive and functional. This is the first impression many patients will get of your practice, so investing in a quality site will add tremendous value.

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Check out the advantages of Hospital Information System

Check out the advantages of Hospital Information System | IT Support and Hardware for Clinics | Scoop.it

1. Easy Access To Patient Data

A well-implemented Hospital Information System means readily available patient data to the care providers. It is only a matter of few clicks and all the requisite information about a patient, from various departments in the hospital, can be available on the screen.

 

If the treating doctor needs to re-check the test reports of a patient, she need not go looking for the IPD file; logging into the HIS will give her instant access to those reports and timely treatment decisions ensue.

2. Cost Effective

HIS, when implemented well, cuts out on a lot of manual work that are essentially performed in hospitals, especially the ones where documentation and record keeping is required.

 

It helps in cutting down manpower because a lot of work gets automated and does not require manual intervention to store or analyze the information. It also saves much on storage and the related costs.

3. Improved Efficiency

Processes automated using software would mean that the processes will be taken care of mechanically without any human intervention and this will instantly ensure improved efficiency.

 

The software will not face human problems like fatigue, miscommunication or lack of focus; it will perform every task assigned to it with the same accuracy day in and day out.

4. Reduces Scope of Error

Because processes on HIS are automated and a lot of tasks are assigned to the software to perform with utmost accuracy with minimum human intervention, the scope of error is reduced dramatically.

 

For instance, while billing an IDP patient for the drugs used with HIS, the bill can hardly go wrong because the drug the nurse indents is what is billed for until and unless there is a shortage in stock or change in drug order after the indent has been sent. Per unit rate of the drug is saved in the software as part of standard operating procedure of automation.

 

Just selecting the drug name and the quantity will enable the software to calculate the amount due,accurately.

5. Increased Data Security & Retrieve-ability

Record keeping in hospitals is a mandatory bane with two challenges: keeping the data safe with only authorized personnel getting access to it and retrieving it in the minimum possible time. Add to these the perennial problems of space shortage, protection from natural elements and protection from pest damage etc.

 

HIS is the perfect solution to these problems. All the data is stored on the server or cloud, keeping it safe.

Since HIS works on logins, data security is becoming a non-issue offering data access based on the role of the person – Receptionist, doctor, nurse, radiologist, etc. Retrieve-ability of data stored on a server or cloud is only a matter of few clicks and the data will appear on the screen within seconds.

6. Improved Patient Care

Improved access to patient data and improved work efficiency means better and faster clinical decisions. In this age of evidence based medicine, the faster the clinician gets the diagnostic reports and the quicker her orders are implemented the faster is the patient recovery and the better it is on the patient care index.

 

With automation, all departments in the hospitals are inter-connected and the faster information access further improves the quality of patient care and the resultant bed turnover in the hospital.

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5 Simple Tips to Manage & Run Cloud Based Laboratory Information System Effectively

5 Simple Tips to Manage & Run Cloud Based Laboratory Information System Effectively | IT Support and Hardware for Clinics | Scoop.it

 

1. Get A Cloud-Based Service Desk In Place

So you have a website and your LIS is on Cloud. Are they connected? When most of your potential visitors show a behavioral pattern of visiting your website first, before heading over to your lab, why not make the website interactive? Train a couple of employees to man your cloud-based service desk, which means have a virtual service desk where your customers are. Just like you have a service desk at your laboratory to assist your customers at the premises, assist them while they visit your website too.

 

This Cloud-based service desk can do live chat with your customers, help them if they need any assistance, follow-up in case the customers log out of the page abruptly etc.

 

Also,features such as patient portals and customer portals empower the users to download report through the website making them completely independent.

2. Go Mobile

The biggest advantage that Cloud-based servers provide a laboratory is the ease of mobility. Since the data is stored at a remote location and is not bound by the constraints of a physical hardware on the premises, investing on a mobile version of your laboratory’s website or even an App is a good idea. You can take patient satisfaction to another level when you offer your patients and potential patients the ease to reach or access their health information on the go.

 

With a virtual service desk in place, going mobile would mean more and better interactions, increased patient satisfaction and higher footfalls.

3. Ease Customer Experience Through Common ULID

Use of LIS allows allotting Unique Laboratory ID (ULID) which means any patient you ever had will have a unique number allotted to them. This unique patient ID will be available in the LIS and all the information about the patient – demographic as well as clinical–can beaccessed through this ID.

 

If implemented across all centers, the ULID concept combined with the flexibility of Cloud-based LIS allows your patients to walk into any of your centers and use the services, without registering again.

 

The patient only needs to give her ULID to the service desk attendant and the staff can simply log into the LIS to access patient information. The patient information can then be updated by the staff at the center and these updated diagnostic records can be accessed from any other location in future.

4. Have The Most Effective Meetings

While there is technology in place to conduct meetings between people from different locations, Cloud-based LIS effectively helps access any data from any location as long as their login has access rights to that data. This ensures faster exchange of information resulting in overall increased speed of operations of the laboratory.

5. Ease The Implementation & Audit of Qualit Indicators

Quality indicators are, undoubtedly, the lifelines of a laboratory. The BI tool is just what you need to moderate the activities in your lab and optimize performance. Be it monitoring sample workflow processing, number of patient visits, inventory flow, cash flow, consultant performance, overall business fluctuations over a period or any other business metrics that you care about.

 

You can develop standard quality indicators, key performance indicators and implement them across all the units using Cloud-based LIS. The Cloud-based LIS also allows collating and comparing results and progress from any location offering access to real time data.

 

While opting for Cloud-based LIS has its obvious benefits, there is a lot more that you can get out of it once you identify and track your key business metrics.

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Quick Data Backup Tips In Health Businesses

Quick Data Backup Tips In Health Businesses | IT Support and Hardware for Clinics | Scoop.it

Do you know if your current business backups work? Do you know how to recover the data and how quickly you can recover it if you were to lose your data today?


Backups and data recovery can be a really easy business process. Continue reading and find out how.

Do you own or operate a health business?
Are you responsible for the data backup?
Do you want to ensure your backup strategy is effective and can deliver
when called upon?

If you answered yes, yes and yes then this is the right blog for you.

To start off with, we are here assuming two things, the first one is that you currently use a clinical application and the second is that you currently use a local server/workstation to host your clinical data.

 

1- It is not about what you back up, but how you retrieve it.


Before deciding on what you are going to use to backup your data, make sure you know how to retrieve and recover the data. We want to recover the data with ease, speed and efficiency. Many businesses use backup applications but are not aware how to recover the data when necessary. Make sure you know how to recover the data and document the process.

 

2- What we backup to matters.


Just backing up to another computer in the office is a very poor backup strategy. What we want to achieve is having a daily backup that we can take offsite, and also a local backup location to use when necessary. We recommend using USB 3.0 Hard Drives for your offsite backup and one single USB 3.0 HDD for a local backup. Others may choose tapes for example but USB 3.0 delivers outstanding quality and speed in recovery.
Note: Older computers may not have USB 3.0 ports. These are normally coloured blue (with USB 1.0 and USB 2.0 in black).

 

3- How often do we backup our data and how many hard drives do we need?


Very simple, You need one hard drive for every business day (for offsite backups) and one hard drive for your local backups. For example, a clinic that opens five days a week will need five hard drives for the offsite backup and one hard drive to be at the clinic at all times. The clinic would swap the offsite hard drives every day.

 

4- What backup software do we need?


It depends on your environment, how quickly you want to recover your data and how efficiently you want to do it. If you are using Windows Server 2008+ then you can use the backup module included in the server to create a backup schedule. You could also use your clinical application to create backups if necessary. We recommend a number of backup products that allows us to recover any data with ease if necessary. Backup Assist or Storage Craft are generally good options to explore.

 

5- How do I check my clinical data backup?


We recommend installing your clinical software on a separate office computer and recovering the clinical data on it every month. This is a very critical task as it will help you detect any issues with the backup that may have occurred. If you would like to find out how to recover your data then please do get in touch with us and we will assist. Another way to easily check the backup is to load your backup software and access the backup reports. Most good products are able to record if the backup has been successful or not.

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8 Questions Your Board Will Ask About Your Cybersecurity Program

8 Questions Your Board Will Ask About Your Cybersecurity Program | IT Support and Hardware for Clinics | Scoop.it

Cybersecurity coverage is a critical concern for every modern business. Whether you're a growing company or an established multinational business, your IT infrastructure needs to be secured against a growing range of threats. 

 

An effective cybersecurity program needs to be both robust and capable of change. All possible threats and risk tolerance levels must be clearly defined and managed from the outset. Active participation by all stakeholders is required to ensure the best possible outcomes. 

 

From setting the direction of the program to making operational decisions and providing oversight, the board of directors and all C-suite executives need to understand, engage with, and take ownership of the program.

 

Let's look at eight big questions you need to answer to give your board full confidence in your cybersecurity coverage.

1) What attributes define a complete cybersecurity strategy?

A comprehensive cybersecurity program needs to protect relevant corporate information and systems, both now and in the future. Cybersecurity is all about managing cyber risk.  To properly manage cyber risk, it is critical to have a basic understanding of the key components of a comprehensive and mature cybersecurity program.  By comprehensive and mature we mean broad and deep.  Broad – including all of the key components, and deep – ensuring that each key component is addressed to the degree that mitigates the cyber risk to the level that is acceptable to the Board and C-Suite.

 

Before you can protect the data that defines your organization, it's important to evaluate your current systems based on their structural integrity and ability to adapt. 

  • Maturity and consistency - Maturity is based on consistency over an extended period. This doesn't happen by accident, with effective security solutions adapted carefully to meet the specific needs of an organization. Your security architecture needs to be defined, your documentation needs to be thorough, and your working practices need to align with your security goals.
  • Flexibility and agility - Modern computer systems are changing all the time, and effective security solutions need to adapt to the wider world. Agility and flexibility are critical as security breaches often take place immediately after an update. If maturity is defined by the structural integrity of your security framework, then agility is defined as your ability to respond effectively at any given moment.

2) Have we got adequate review and training initiatives?

Effective cybersecurity solutions demand continual reviews, updates, and training initiatives. Whether it's buying new computers, updating network protocols, or training staff, security risk assessment is an ongoing process that helps to identify risk and ensure compliance at every turn.

 

Your cybersecurity program needs to be reviewed periodically by an independent and objective third party to ensure the relevance of hardware tools, systems and services, and human beings. Updates are not enough in isolation, with alignment between hardware and software, and software and staff also needed. 

 

Security risk assessments, ongoing testing, and awareness training are all required to mitigate risk and ensure safety. Employee training initiatives have a particularly vital role to play, with security breaches often the result of poorly trained staff or incomplete training methods that fail to align with technology updates. 

3) How do we ensure compliance?

Compliance is a critical element of IT security. Regulations put in place across industry sectors help to define appropriate levels of risk and protect information. Whether it's the CSF framework defined by the NIST, the HITECH Act legislation for health providers, or the HIPAA legislation to promote data privacy and security, your organization needs to ensure compliance at every level.

Active participation by all stakeholders is an essential part of the compliance process as well. To meet your obligations, you need to be aware of them first. From there, you can put appropriate measures in place to ensure your security and operational coverage. 

Compliance is about more than ticking boxes. It is an effective strategy and an essential part of your wider security stance.

Below are a few of the most important compliance standards:

  • NIST and CSF - The National Institute of Standards and Technology (NIST) promotes a Cyber Security Framework (CSF) to help organizations better manage and reduce their cybersecurity risk. This framework is used to create consistent standards and guidelines across industry sectors. It is also used to augment specific industry regulations like HIPAA.
  • HITECH and HIPAA - While HITECH and HIPAA are separate laws, they often reinforce each other and both apply to the health industry. The HITECH Act was created in 2009 to support the secure adoption of electronic health records, with HIPAA adopted in 1996 to protect the security and privacy of patient health data.     

Learn more about common compliance regulations here.

4) How do we establish an acceptable risk tolerance level?

While protecting your organization demands diligence at every turn, a no-compromise attitude is rarely effective. Zero risk is impossible as a realistic protection objective, with each organization needing to decide how much loss they can tolerate before a threshold of damage is breached. 

Defining an appropriate level of acceptance or tolerance to risk is one of the most important discussions you can have. To quantify these risks, you must identify likely threats and their potential financial impacts. Security breaches can be significant because they influence both productivity losses and the cost of cleanup.

Before you can set up a robust and effective cybersecurity program, it's important to establish an acceptable risk tolerance level. What value are you trying to protect? And what price are you willing to pay to protect it properly? The NIST Risk Management Framework (RMF) is one important framework used to measure risk tolerance. 

5) Are we aware of our existing vulnerabilities?

Professional vulnerability assessment is needed to measure risk and allocate resources effectively. To align the potential impact of each security incident with an acceptable level of risk, it's important to carry out a professional vulnerability assessment. By breaking down your current security infrastructure, you can find existing vulnerabilities and create solutions that protect your organization.

6) What is our incident response plan?

Incident response and management is an important part of every cybersecurity strategy. While proactive measures are critical, it's just as important to have a response plan in place if something does go wrong. A comprehensive cyber incident management plan involves dedicated recovery measures for specific breaches. This multi-pronged reactive process must begin immediately following an intrusion and be able to adapt to changing circumstances.

7) Have we thought of third-party risk management and insurance?

Cybersecurity is an essential part of every vendor relationship, with malware and other forms of malicious code often hidden in supply chain entry points. A vendor may include a cloud service provider, an IT consultant, a data processor, or even an accounting firm.

Vendor policy management and insurance need to be built into every relationship you have, with effective management programs helping to mitigate risk, and insurance providing protection if something does go wrong. You need to understand risk and ensure best practice at every turn and strengthen vendor indemnities by ensuring that all key risk categories are addressed.

Along with mechanisms for vulnerability assessment and incident response, it's also important to consider the contractual language and documentation used to define the vendor relationship. When it comes to insurance, you need to be protected against internal and vendor-based threats. It's important to mandate your company as an additional insured on all third-party insurance policies.

8) What is the roadmap towards comprehensive  coverage?

Robust and effective cybersecurity demands resources and funding, with an ongoing review of your current security program a great place to start. There is a roadmap involved with achieving comprehensive  coverage, from the initial security assessment through to ongoing testing procedures, incident response plans, equipment updates, and employee training. 

While asking questions is a great place to start, proactive measures, professional solutions, and insurance are needed to ensure comprehensive  coverage in the months and years ahead. 

Effective security measures demand diligence and constant engagement. From your technology and software systems to the people who use them every day, safety and compliance demand your full attention.

Cybersecurity and compliance is a team initiative that demands engagement at every level. From the board and C-suite executives who make the decisions to the people who work with the technology, security is everyone's responsibility.

 

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Healthcare Industry: 5 Key Areas Security Professionals Should Consider

Healthcare Industry: 5 Key Areas Security Professionals Should Consider | IT Support and Hardware for Clinics | Scoop.it

The Healthcare industry by its very nature is populated with some amazing people who are devoted to those in need of physical and mental care. Given this noble cause, it was perfectly understandable for them to ask “Why would someone attack us?” when WannaCry hit their sector.

 

In my opinion, the WannaCry compromise was the crescendo of almost a decade’s worth of neglect. Unpatched servers, legacy applications, forgotten risk registers and discarded business cases for investment all played their part. However, it did answer the million-dollar-question asked of all security teams: “What is the real risk of us being attacked?”

 

At the time of the attack, security teams across the country were rallying to resolve the issue, with many (I’m sure) searching for evidence that they had once warned their organization of the dangers of poor cyber-response arrangements and poor patch management.

 

Dare we ask how many servers compromised by WannaCry only required a reboot to enable the patch – denied only because no agreement could be reached to arrange a maintenance window?

As sad and as controversial it sounds, sometimes it takes an incident of this magnitude and publicity for organizations to remember the basics. Despite the irresistible urge for some to shout “I told you so,” we must understand how we can improve now that we have the attention of executive management who wish to avoid the implications of another WannaCry.

 

In recent years, I spent less time on policy and more on advising on change – mostly trying to mediate between innovation and security. In adapting my thinking to include transformation and change, I have identified five key areas I believe all security (and IT) professionals should be considering:

1. THE ‘GIG ECONOMY’

Organizations want to try new things and do not want to be bogged down with procedures and policy. However, we must be mindful of integration and support. Get the right contracts in place; secure robust support agreements and software assurance. Do not become dependent on a third-party application. We all know solutions with security flaws with vendors having no appetite to fix them.

Finally, be prepared to forgo the usual third-party assessments for these smaller firms. Streamline it, and document exceptions!

2. DIGITAL TRANSFORMATION

The right digital plan must be established. It must be designed with a care plan/business strategy at its heart and underpinned by robust architectural designs and operational basics. Base your security strategy around this, and you will not go far wrong. (It also makes asking for investment far easier!)

3. DATA, DATA, DATA

If you cannot extract data from a solution to demonstrate value and outcomes, why bother with it?

And critically, look for a common integration and data extraction tool rather than a swathe of bespoke interfaces known only to the developer who left the organisation two years ago.

4. A RETIREMENT PLAN

Support functions cannot be expected to support operating systems that are no longer supported by the vendor. Like the financial sector, it will only be a matter of time that the healthcare sector will be required to provide decommissioning plans and timelines.

Be proactive with your hardware; refresh and ensure your third-party vendors are contracted to ensure their applications are supported by the latest technology and operating systems.

5. COURAGE

Finally, we must have the courage to stand up for what we know is the right thing to do: do not be swayed by pressure to adopt bad practice or technology.

Whilst saying “No” is never really an option, the transferral of risk certainly is.

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Are medical devices a security risk for your healthcare organization?

Are medical devices a security risk for your healthcare organization? | IT Support and Hardware for Clinics | Scoop.it

Medical organizations are taking advantage of the IoT (Internet of Things) with Medical Devices

Your medical organization likely implements hundreds to thousands of class 3 medical devices every year.  From heart monitors to hip implants, these devices are amazing innovations that are extending and improving quality of life.  These devices come equipped with features like wireless connectivity and remote monitoring which allow for noninvasive adjustments which reduces the cost, risk and frequency of visits for the patient.

 

What are the risks associated with Medical Devices? 

As a healthcare organization implementing these devices, it is also extremely important for you to understand the risks associated with these devices.

Many manufacturers lack the technical skills required to implement security controls.  Security must be a collaborative effort between manufacturers and hospital systems.  New devices arriving in hospitals were designed at least 5-6 years ago.  Comparatively, if you connect a computer from that long ago to the internet, you can expect compromise within 10 minutes without security software or updates.  What's more, some wearable devices may be implanted for 15 years on average causing a huge security risk for the patient.

Medical devices currently lack the capacity to detect threats.  It is difficult to integrate security controls into medical devices because of their critical function.  In many cases, the medical device will continue to be used even if a security flaw is detected because healthcare providers have no alternative option, the device is required to manage the patient’s health.

The FDA does provide guidance regarding medical devices, but it is not enforcing regulations.  The FDA wants manufacturers to focus on the safety and functionality of these devices instead of putting the burden of compliance on them.  A high profile case involving a pacemaker administered by Saint Jude Medical was actually the first case of a FDA recall of a medical device in 2017.  This was their first major move since issuing an alert for cyber risks of infusion pumps in 2015 which led to their guidance for medical devices in 2016.

Are you taking steps to protect your patients and organization while using medical devices?

Security risk is a patient safety issue.  Medical devices implanted into your patients carry their data and perform critical functions to maintain patient’s lives.  Loss or alteration of patient data could also present an issue to your patient’s health as they can be denied coverage or treatment as a result.  As a healthcare organization it is your responsibility to monitor your healthcare devices and their security as well.

The responsibility of maintaining medical device security is shared among manufacturers, hospitals and IT professionals.  The first step hospitals can take to ensure patient safety with medical devices is to work with manufacturers who adhere to FDA Cybersecurity guidelines.  Always ask your manufacturer about Cyber security.  Hospitals should adopt a testing schedule for medical devices.  Knowing which devices are in use, and what potential security risks these devices may have can lower the chance of problems occurring once they have been implanted. 

Many hospitals have their CIOs overseeing medical device management, not hospital IT, this means that clinical or biomedical engineering staff with little understanding of cybersecurity risks are connecting and monitoring medical devices on hospital networks.  As demonstrated time and again, medical devices can be used as an entry point into the hospital network, to reprogram and execute patients or even hold them at ransom.

T professionals at hospitals need to think differently about medical devices in the IoT than they do about their hospital network security.  Consider how the medical device and EMR are identifying the patient, this protects the data as it is transmitted.  Use security, authentication and access controls to confirm the patient's identity to ensure the data cannot be altered.  Always use devices which capture date and timestamps so the provider knows when the data was gathered. Data transmission protocols should be adopted per device.  You may manually transmit data from the patient's device during a visit or automatically transmit that data via the internet.  Encryption should always be used to protect data transmissions.

By being proactive regarding your medical device management, you are preparing for security risks that may arise.  

 

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Is Cloud Storage Right For Your Business? 

Is Cloud Storage Right For Your Business?  | IT Support and Hardware for Clinics | Scoop.it

Is Cloud Storage Right For Your Business? Some Pros and Cons to Consider

 

Due to the rising bandwidth requirements and shift toward wireless systems, the enterprise network equipment market is projected to hit $30.6 billion by 2020. Cloud equipment is becoming an increasingly popular investment for many small and mid-sized companies. Before you determine whether or not cloud equipment is the right investment for your business, it’s important to know the facts. Here are just a few basic pros and cons of cloud storage options.

PRO: Accessibility

First, cloud storage comes in many different platforms, one popular option being Meraki equipment. Professional Meraki support is also available to ensure adequate storage and data protection. Furthermore, cloud storage offers optimal accessibility — users can seamlessly view and upload data from anywhere with an Internet connection. This also means that time zones won’t be an issue.

CON: Potential Privacy Risks

Redundant data centers provide almost complete (99.99%) reliability, including local network functions still working if the Meraki dashboard went down. While the majority of cloud providers offer nothing but virtually 100% reliable service, there are some providers that may take improper measures and leave your data vulnerable. Our Meraki specialists offer expert Meraki support, ensuring your data is as protected as possible at all times, so this should never be an issue with our services.

PRO: Reduced Operating Costs

About 82% of companies surveyed said that they saved money by moving to the cloud, and it’s likely that yours will too. This is a direct result of the nature of cloud technology.

“Cloud storage for your business will come at little or no cost for a small or medium-sized organization. This will reduce your annual operating costs and even more savings because it does not depend on internal power to store information remotely,” writes Amy Pritchett on CompareTheCloud.

CON: Potential for Complexity

Finally, it may be challenging to get all employees properly trained on new cloud services and technology for your business. But with some time, anyone can learn and use it effectively.

When all is said and done, 80% of cloud adopters saw improvements within six months of moving to the cloud. Being able to weigh the pros and cons of this innovative technology can help you make the best decisions for your business.

 

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6 Reasons Why NOT Having Your Server In-house is a Good Idea

6 Reasons Why NOT Having Your Server In-house is a Good Idea | IT Support and Hardware for Clinics | Scoop.it

Benefits of having cloud based laboratory information system.

The myths surrounding data storage on Cloud are many. Most of us have preconceived notions regarding data safety and security, data vulnerability, storage, data retrieval& transfer, etc. However, what we fail to remember is that data storage on Cloud is extremely reliable and robust with most banks and financial institutions using it seamlessly. Therefore, it is about time that the healthcare fraternity embraces Cloud wholeheartedly to explore and take complete advantage of this cutting edge technology solution.

 

Today, we take a peek into the most evident advantages of having your Laboratory Information System on Cloud and what makes it one of the smartest business choices you will ever make:

1. No Hassle in data Accessibility

In this age of evidence-based medicine, data accessibility is of paramount importance as far as effective patient care is concerned. Cloud-based LIS makes data accessibility much easier as compared to the LIS, which is located in on-site servers. Since the data is stored on the Cloud, information from multiple centers can be accessed from anywhere, anytime. Cloud-based LIS makes it easy for data to be accessed from any location or any device through secure logins thereby speeding up the whole process of pathological deductions and decisions leading to faster report turn around.

2. Your Data Remains Ultra Safe

One of the major concerns in a laboratory information system is the security of the patient data that is generated on a daily basis and stored on the servers. Cloud-based LIS takes care of this perfectly. The data in the Cloud-based LIS is stored in encrypted form that has high security levels and cannot be accessed in usable form by anyone other than authorized personnel with access rights. With practically no server downtime as compared to the on-site servers, Cloud-based LIS relieves the user of any operational problems and data security issues that result from server downtime.

3. Reduced IT Requirements

A Cloud-based LIS means that the servers are off-site and all the costs associated with the hardware installation and the associated maintenance is nullified. The easy accessibility associated with Cloud based LIS also makes it simple to add users, centers, sections, services etc. to the master log. This means you don’t have to go hunting for the in-house IT team; and anyone who has the login with administrator rights can do it easily. You effectively save additional manpower cost spent on maintaining a big IT team to maintain the server, add/ edit the master logs and related activities.

4. Staggered Investments

Cloud-based LIS gives the laboratory owner the option of not buying a large server at the onset and thereby blocking up money. It takes away the risk of projecting the growth of the lab correctly and buying a server that will be able to scale and handle the data and operations load of that projected growth. Cloud-based LIS means the server space can be hired as and when the growth happens. There is no prior commitment and no blocked investment. Investment on server space only needs to happen when the need arises and that too, only as an added amount in the form of simple monthly utility fees.

5. Cost Effective

The most obvious reason why Cloud-based Laboratory Information System is a smart business choice is due to its cost effectiveness. As the servers are off-site, it requires no hardware installation and the resultant licensing fees, maintenance costs and the software updates that will keep happening life-long for the software can be cut out immediately. There is no cost of hardware either and only monthly utility fees is what you need to pay.

6. Practically Zero Maintenance

With no server within your premises you don’t need to worry about the safety of the server room, temperature maintenance, pest control, server downtime, software updates and other such factors. Fixed amounts as monthly utility fee will take care of all this for you.

Having a Cloud based LIS can smoothen your operations to a large extent. It makes automation a cost effective option and also leaves you with more time to focus on the core operations, and taking care of your patients.

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Things to consider when upgrading your computers

Things to consider when upgrading your computers | IT Support and Hardware for Clinics | Scoop.it

The health industry is continuing to grow with massive investments in technology and related processes to meet today’s industry needs for increased collaboration, cross-entity, and platform integration as well as the need to achieve more by doing less. Those factors highlighted above have prompted the need for health businesses to invest in implementing IT solutions, which for the health industry fall under the eHealth banner.

 

Through our experience in implementing IT platforms for different size health businesses, we would like to share the top ten tips to save you time, money and potential headaches.

 

Technology makes your life easy: This is the main reason why we have the technology and invest in IT solutions. You need to know why you need to implement a new IT solution and appreciate that change is coming. Whether it’s changing from a paper-based system to a paperless system or complying with new industry standards, IT solutions will allow you to continue your clinical work and help minimize the administration cost. Make sure you know why you are implementing a new IT solution and set the expectations straight away.

 

Ask for a solution design proposal: As a specialist eHealth/IMIT firm we design new solutions for health businesses every day. No business is the same and no IT solution is the same. eHealth professionals know the industry requirements, they know the technology lifecycle and will know what works for your business. Ask an expert to design and scope an IT solution tailored for your business. Call different IT providers and ask them to provide their own solution/design. This way you will have options to choose from.

 

Don’t cut corners with the server: Simply the most important aspect of a clinical IT environment. The server will host your business, clinical and billing data. The server ensures that you and your staff have access to all the relevant tools and data to keep on working. Ensure that your server is a brand name (NOT PUT TOGETHER USING DIFFERENT BITS AND PIECES), ensure the server comes with at least a three-year warranty (or purchase an extension)and, most importantly, ensure that the server can handle business and data growth. You are thereby futureproofing your IT environment.

 

Technicalities of the server: Again, no business is the same. However, there is a common denominator when looking for a small/medium size server. Ask for:

  • Quad core CPU (Xeon processor) for future application/data load
  • 16GB RAM to handle more users, data, and load
  • RAID 1 configuration using SAS drives to ensure that should the hard drive fail, there is a second one to take over
  • Dual power supply to ensure the server keeps working should the primary power supply fail (it happens)
  • UPS to protect your server and data should a power outage occur
  • Windows server operating system to run your applications, store your data and ensure a secure platform

 

Backup and disaster recovery: Backup solutions ensure that your business/clinical data is safe and can be recovered should there be any data loss. Having said that, the ability to recover the data quickly and efficiently is just as important. The correct disaster recovery solution will save you a lot of time and money. Below is a quick solution guide that you can use:

 

  • Buy an imaging software like Shadow Protector Backup Assist. Ask for a daily image of your server to be implemented
  • Use USB 3.0 hard drives to back up your image (from above) and clinical data. Rotate the hard drive on a daily basis
  • Use USB thumb drives to back up the clinical data only and rotate daily

 

What about the workstations?: Easy. If the server solution is: Terminal server: Ask for thin client terminals also known as dummy terminals. Those are devices without any hard drives and connect directly to the server. Standard server/workstation environment: We recommend i5 dual-core processors with 8GB RAM and Windows 7 64-bit (do not purchase anything older than Windows 7)

 

The implementation: Ensure hiring of an IT firm that specializes in the health industry. They will liaise with the different software vendors, pathologies and ensure that your new IT environment meets the RACGP standards so you can get accredited. Remember to also ask the IT firm to ensure that your practice meets the new e-PIP requirements. Most importantly, ask the IT firm to provide a project plan and an implementation plan with deadlines on when you will obtain the hardware, the time to implementation and handover dates.

 

Security tips: This is quite simple. Ask for a top brand antivirus program to be installed and configured on all devices. I tend to recommend ESET NOD32. Ask for the network to be set up as a domain and not a workgroup. Ask for different user groups (staff, management, administrators) where the staff isn’t allowed to install any software, management can install on the workstations and administrator group has full access. Set up each user with their own password and ask them to change it every three months. Avoid Wi-Fi and use standard LAN.

 

Remote login: Do you work from different locations (aged care visits, home visits) and would like to access your clinical IT environment? There are a number of options that we recommend, one being implementing a VPN (Virtual Private Network) or an RDP (Remote Desktop Protocol configuration). Your IT provider will advise on the best solution. However, you must be sure to tell them that you wish to log in remotely before committing to any hardware/solution.

 

All businesses are different and as such, IT solutions will differ per business requirements, size and budget. The most important thing is to ensure that the server has at least a three-year lifecycle and have the selected solution implemented by professionals. This will save you time and money in the future.

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