IT Support and Hardware for Clinics
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IT Support and Hardware for Clinics
News, Information and Updates on Hardware and IT Tools to help improve your Medical practice
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4 Industries That Find Blockchain Technology Useful

4 Industries That Find Blockchain Technology Useful | IT Support and Hardware for Clinics | Scoop.it

 

By 2024, the global blockchain market is expected to be worth $20 billion, and according to a recent study by IBM, one-third of C-level executives are considering adopting these technologies. Does that surprise you? Is your organization exploring blockchain or distributed ledger solutions?

 

Recent reports indicate that blockchain has the potential to reduce certain industries’ infrastructure costs by 30 percent. Additionally, there’s a $8-12 billion annual savings for certain industries that use blockchain technology. Let that sink in.

 

Companies of all industry types are using blockchain technology to help them improve transparency, traceability and trust; but here are four industry-specific benefits.

 

  1. Healthcare: Hospitals are now able to seamlessly access patient data shared between member hospitals and participating hospitals.
  2. Banking: Financial institutions are able to simplify and speed up the transfer of funds, while ensuring the identity of the user.
  3. Supply chain: Manufacturers can ensure the authenticity of goods and products with better transparency and accountability.
  4. Insurance: Companies can eliminate common sources of fraud, and use smart contracts to improve efficiency and improve customer experience.

 

With all of these sample use cases, blockchain helps companies increase efficiency and reduce friction. Sirius offers various services to help organizations define and develop their blockchain solution.

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Making your clinic & staff more efficient

Making your clinic & staff more efficient | IT Support and Hardware for Clinics | Scoop.it

Data collection on staff activity allows managers and leaders to determine how their team is spending their time and which activities take up the most of their working day. This post will help make your clinic and staff more efficient.

 

Data collection tools give you a clear picture of how your staff spends their time at work and how they can become more productive.

 

This is important in health businesses, as you are able to determine where your front desk and administration staff are spending their time.

 

I will use one of our clients as an example, they have two clinics and the managers found that there was always a workload on the weekend staff for scanning and administration. The staff that worked during the week were never able to complete the scanning, filing and other administrative tasks during their working day, resulting in a backlog of weekend staff.

 

By using the activity tracking software, they found out that the weekday staff was spending all of their time on the clinical software booking appointments and taking calls. This confirmed that the workload during the week was too much for the staff and allowed the client to justify hiring a new front desk staff member to complete the scanning and filing during the week.

 

You can use the data to:

  • Challenge your staff to spend an hour less a day on emails and use this hour to work on a project
  • Determine the average time staff spend on social media whilst they are in the office and raise alarms if, for example, a staff member has spent more than two hours on Facebook
  • Set yourself some goals, for example, spend less time on administration and more time using the clinical software.

 

A product that we use and is RescueTime. It is installed on all the devices in the workplace and it gives both staff and management a report of their efficiency, productivity, and areas of concern.

 

We use this software to determine processes in our workflow that need to improve and find out how productive we are compared to other staff members.

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Simple Tips to Ensure Clinical Data Security

Simple Tips to Ensure Clinical Data Security | IT Support and Hardware for Clinics | Scoop.it

While we are aware of the importance of the integrity and security of clinical data, recent onsite surveys conducted by REND Tech showed that more than half of the health businesses in Sydney did not implement strong security policies to protect clinical data.

There are a number of steps that will help you increase the security policies around your clinical data. Below are our top five tips:

 

  • To stop unauthorized internal data access, the server must be protected by an administrator password known only to the management team.
  • To ensure that no viruses or malware products are downloaded on your workstations, all computers must be protected with a business grade antivirus product (not the free version of AVG). We recommend NOD32.
  • Management and IT staff should be the only people allowed to access the server. This includes providing server access to pathology companies, Medicare Local staff and so on. If access is required you need to authorize it first and then notify your IT team.
  • To avoid network hacking, change your router password from the generic password to an administrator password. – If you have a Windows XP machine then you need to consider changing it. Recent studies showed that they are six times more likely to be hacked.
  • Never install software on your business computers that have not been approved and authorized by your IT team. Work computers must host clinical and business applications only.
  • If you access your clinical data remotely then you need to ensure that the remote access application you use is secure and password protected. Never share those details with anyone, including your colleagues.

 

By following the processes above, you should be confident in the security of your clinical data. It is highly recommended that you arrange for a security audit every six months to ensure that all the relevant security policies are in place. Take the opportunity to rate your level of data security.

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How to build a strong business worthy password 

How to build a strong business worthy password  | IT Support and Hardware for Clinics | Scoop.it

DO’s

- Use a passphrase instead of a password

o Using a sentence or phrase instead of just one word can be much easier for you and harder for others to guess e.g. allgoodcowsliketoeatgreengrass or if you want it shorter you can substitute it for, agcltegg

- Use abbreviations or purposely misspelled words

o Love to laugh > Luv2Laf

- Replace some letters with symbols or numbers eg. $ for S, 3 for E

o BEST BOSS > B3STB0$$

- Use punctuation! , -

- If you really have a bad memory maybe use:

o A list of password reminders instead of using the password itself e.g. your favorite place may help you remember tr0p1CALPAR1dice

o Passphrases as they can be much easier to remember rather than an acronym of some sort

o LastPass, KeePass, RoboForm, and password keep all passwords accessible and secure with one password

- a hard time figuring out a password? maybe the best option for you is:

o to use a random password generator! The generator will collect letters, numbers, and symbols for a completely randomized password, the catch with this one though is you may have to write this down somewhere for safe keeping as you may find it hard to remember. There are many free services online you can just search ‘password generator’

 

 

DON’Ts

- Consecutive numbers or letters e.g. abcde, qwerty, 1234,

- Including personal information such as a name or birth date

- Reuse the exact same password for everything

o Even the slightest change within the same password can count as a different password

- Use repeating characters e.g. aaaaa, ttt222, 666

- Make all the characters numbers, uppercase or lowercase letters

- Tell others what your password is

- Keep your password the same forever

- Use words found in the dictionary 

o These words can be much easier to guess and spell

 

Date posted: 2018-03-23 | posted by: ozdoc

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Latest Technologies Improving Patient Outcomes

Latest Technologies Improving Patient Outcomes | IT Support and Hardware for Clinics | Scoop.it

The Affordable Care Act has encouraged hospitals and other medical facilities to invest heavily in new technology that will improve patient outcomes and increase the number of lives saved on an annual basis. The best solution to produce a cost-effective, yet high quality experience has been to create technology that will prove to be more efficient in the near future. Through closely watching chemical reactions and choosing laboratory air stirrers of the highest quality, the improvement of healthcare technology has been based solely on evidence of what works and what is desired among the medical community. Based upon this assessment, below are three types of upcoming technology that will affect healthcare in a positive manner.

 

Mobile Stroke Units

Mobile stroke units have been highly invested in to provide critical medical care before ever arriving at the hospital. Mobile telemedicine enables staff members to perform blood tests, CT scans, and TPA tests on injured victims. Mobile stroke units are expected to save thousands of lives and radically improve patient outcomes.

 

New and Improved CT Scanners

 

Old CT scanners will soon be replaced by a new model of CT scanner that can capture a faster and clearer photo in one shot. Prior to this technology, many patients were often turned away for having heart beats that were too quick to take the CT scan. As of now, this CT scan can capture a photo of the heart in one shot. As a result, more people can benefit from the CT scan and more people can get an accurate reading on their health.

 

Cancer-Seeing Glasses

A new form of high-tech glasses has been designed to be worn by surgeons during an operation. This technology has been shown as helpful in identifying cancer within patients. The glasses are able to detect cancer cells based upon the blue glow that appears to the trained eye of the surgeon. Cancerous cells and healthy cells are normally difficult to distinguish. These high powered glasses increase the magnification and can spot cancerous cells at even an early stage. These glasses, if used in every hospital, could reduce both the time and money that is necessary to treat cancer and significantly improve patient outcomes.

As healthcare costs account for around one fifth of the United State’s annual GDP, technological investments have been deemed the best way to cut costs while improving the overall quality of healthcare. Investment in technology is predicted to be significant for the future as patients will be getting better in a faster amount of time. Within the next few years, healthcare technology will expand as long as investment and efficiency continue to flourish.

 

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How Your Clinic Can Get Benefit From An Online Scheduling Software 

How Your Clinic Can Get Benefit From An Online Scheduling Software  | IT Support and Hardware for Clinics | Scoop.it

Throughout the years, we have had numerous requests from our clinics for an option to have patients book their appointments online. We researched different ways in which we could do this. Originally, the plan was to link with a third party online booking software. We were unsuccessful in finding one that had all the options we were looking for, nor did they store their data in Canada. We then decided that the best course of action would be to write our own Online Scheduler.

 

Having the ability for your patients to book appointments online is beneficial for both the patient and the clinic.

 

The biggest benefit to your patients is that they can book their appointments at any time, from anywhere. No longer will they have to wait until working hours to try and reach someone at the clinic to book their appointment over the phone. Patients can book appointments from the comfort of their own home, office, or even from their mobile device.

 

Patients will be able to book their appointments directly from your website. They will fill in their name and contact information, and select the type of appointment they wish to book. They can then request an appointment date and time. The patient is never shown your schedule; they only have the option to request a date and time. If that particular slot is unavailable, the patient will be asked to select from available nearby appointment times, or to select a different day.

 

The Online Scheduler is completely configurable, and can be accessed through Clinic Essentials at any time. You can control when to allow your patients to book online as well as what type of appointment they have available to book. When the patient sends their request for a particular appointment, you will access it from the View Online Appointments button on the scheduler. You can then Accept or Decline the appointment, and send the patient an email notifying them their appointment has been accepted or declined.  The appointment will then be added to the Appointment Scheduler.

 

With your patients booking appointments online, you not only have increased traffic to your website, but you and your staff can focus on what is most important; patient care.

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Benefits Of E-Prescribing For Hospitals

Benefits Of E-Prescribing For Hospitals | IT Support and Hardware for Clinics | Scoop.it

Many hospitals have switched to using e-prescribing for patient medications. If your hospital hasn’t gotten on board, this may be the time to change your prescribing practices. 

 

A recent blog post from healthcare tech vendor Medsphere discusses the benefits of e-prescribing.

 

The biggest: It keeps patients healthier. The World Health Organization estimates that around half of patients worldwide don’t take their medications as prescribed.

 

Not surprisingly, that has a negative effect on patient outcomes – contributing to readmissions and even death.

 

E-prescribing involves less patient legwork, which may make it more convenient for them to get their medications. When prescriptions are filled electronically, patients have 10% improved medication adherence, according to a study from e-prescribing provider Surescripts. Other research shows similar positive results.

 

Another big benefit to e-prescribing: It’s easier for pharmacists to read prescriptions. And that takes many risks out of prescribing medications, such as errors caused by misinterpreting a provider’s messy handwriting.

 

While some errors involving manual prescriptions are minor, others can significantly affect a patient’s condition. Research has shown that e-prescribing can cut down errors by over 60%, and it’s especially effective for avoiding serious errors that could cause patient harm.

 

Even better – the reduction in adverse patient drug events saves money in many ways. There’s a lower chance of readmission, which means hospitals aren’t using as many staff hours to treat patients. In fact, according to Surescripts, facilities can save anywhere from $100,000 per year for small hospitals to over $1 million each year for larger ones.

 

Besides lower costs, other benefits to e-prescribing include a more efficient workflow and better access to patient information through the system. Improved access can help hospitals spot drug-addicted patients who are “doctor shopping” so they can receive prescriptions for controlled substances.

Questions to ask

Typically, hospitals that send prescriptions electronically do so through their electronic health records (EHR) systems.

Whether your facility is looking to implement an EHR that sends e-prescriptions (which is a requirement for meeting meaningful use objectives), or it’s switching systems and needs different e-prescribing capabilities, here are several questions you need to consider, according to Medsphere:

 

  • Is the solution easy to use for providers? If the e-prescribing program isn’t user-friendly for clinicians, they’re likely to bypass the system and write prescriptions manually anyway. Plus it can slow down workflow and contribute to errors. Make sure you consider doctors’ needs when purchasing a solution.

 

  • What systems do the pharmacies we work with use? Compatibility issues can prevent prescriptions from being transmitted correctly. Double-check with the pharmacies where your hospital sends prescriptions most often and ask how they transmit information – and what network you should be using.

 

  • Is the network secure? You don’t want any sensitive patient protected health information to fall into the wrong hands while transmitting a prescription. So it’s smart to huddle with IT and your vendors to find out what technology is being used to encrypt and protect e-prescriptions when they’re being sent to pharmacies.

 

  • How do we introduce e-prescribing to patients? If you’re just starting to use an e-prescribing system, patients may not be familiar with the concept. Older patients may be especially upset if they don’t receive paper prescriptions. It may be a good idea to explain the details of e-prescribing to patients. And initially, clinicians may want to give them a printed document to take to the pharmacy when they pick up their medications.
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The Healthcare Internet Of Things: Becoming A Reality

The Healthcare Internet Of Things: Becoming A Reality | IT Support and Hardware for Clinics | Scoop.it

Technology is becoming more sophisticated:

 

 As connectivity expands, new mobile devices and wearables – that offer far more sophisticated biometric, fitness and wellness tracking – are entering the market. For example, these more advanced technologies are tracking and reading muscle activity; utilizing spectrometers to measure nutrition in food; keeping tabs on electroencephalogram (EEG) levels; and measuring exposure to ultraviolet light. What is even more interesting, however, is the fact that consumer electronics, wearables and clinical devices are continuing to take on new physical forms – including digital tattoos, under-skin implants and smart contact lenses.

 

Additionally, devices are beginning to better communicate with one another, as we build out interoperable networks. This is the key principle behind the Internet of Things, in general. The possibilities for this growing interconnected network of devices are endless and include:

 

  • Connected refrigerators monitoring food input and output;
  • Connected thermostats that self-adjust temperatures to body heat metrics;
  • Televisions that can connect to real-time data dashboards breaking down your health and recommending consultations with your physician, dietician, therapist or personal trainer;
  • Light bulbs that automatically adjust the emission of UV light to stress levels and time of day.

As these innovative technologies collect a broader array of clinical and fitness data, the information gathered is becoming even more vital for health care companies.

 

Data is being integrated and converging to create a holistic picture. Devices passively capturing more data (biometric, activity, etc.) will continue to integrate together to give a comprehensive overview of a person’s health. In the future, when bringing together biometric data with detailed activity data that extends far beyond what wearables and devices currently offer, insights not previously thought possible will emerge.

 

For example, data from a car related to erratic driving combined with speech patterns from a smartphone can provide detailed insights on a person’s stress level. Taken a step further, analytics programs could integrate that data to help predict a manic episode in a person with mental health issues.

 

Technology partnerships are proliferating. Technology partnerships are vital to creating an interconnected world of devices and interoperability.  Companies are relying on specialized technology vendors to add increased capabilities to their products instead of building it all on their own. Case in point: Polo Ralph Lauren created a connected t-shirt. But the company did not build the sensor technology that already exists. Instead, they focused on their core competency, apparel, and partnered with a technology vendor to add the health tracking sensors.

 

Non-technical and consumer companies will continue to partner with technology companies to add health-focused capabilities to their product or services. We have seen these partnerships are regularly emerging with phone companies, sports teams and automotive companies. 

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Tablet Computers For Healthcare Professionals

Tablet Computers For Healthcare Professionals | IT Support and Hardware for Clinics | Scoop.it

Considering where I work and what I do, my clinical colleagues often ask me for advice when they are shopping for a new computer. Most doctors and nurses are going to be happiest with some kind of mobile solution.

 

After all, doctors, nurses and other clinicians are always on the move. A desktop just doesn’t cut it for most of us who work in healthcare.

 

Tablet computers and convertible devices that can function as tablets, laptops and (when docked) even desktops, are becoming increasingly popular in clinical settings.

 

But all such devices aren’t created equal, especially when you consider the privacy, security and connectivity needs of enterprise healthcare environments. That’s something that has become all too clear for clinicians who in recent years have purchased one of the most popular consumer tablet devices on the market and brought it into work, only to find that it just didn’t deliver what’s needed in that setting.

 

Fortunately, there are now many good choices in tablet devices that will measure up when used in clinical settings. They are available from a  wide variety of manufacturers and come in screen sizes and at price points that are a good match for clinical use.

 

For starters, we’ve come up with some key criteria to help define what we believe works best in healthcare and what you should consider before buying a new device. These are also considerations that IT professionals must consider when purchasing devices to deploy in clinical settings. I like to call this “clinical grade”. 

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The IT Benefits Of Cloud-Based EHR Systems

The IT Benefits Of Cloud-Based EHR Systems | IT Support and Hardware for Clinics | Scoop.it

With cloud-based EHR systems, practices benefit from economy of scale. Many providers use the same system to minimize or eliminate redundant costs.

 

When choosing an electronic health record (EHR) system, providers have the choice of hosting the software on their own network (client-server) or an EHR system where the software is hosted on a remote server accessed through the Internet (cloud-based). While both systems have advantages over paper records, cloud-based EHR systems offer significant benefits to small practices over the client-server model. Let’s examine some of the IT advantages cloud-based EHRs bring to the table.

REDUCED STARTUP COSTS

The cost of setting up a client-server EHR is a significant hurdle to a small practice.  The startup costs can range upward of $40,000 just for a single practice. With cloud-based EHR systems, practices benefit from economy of scale. Since many providers use the same system, redundant costs are minimized or eliminated.

LOWER INFRASTRUCTURE AND IT COSTS

Client-server EHRs require the practice to purchase or lease expensive hardware. Practices must hire IT staff or pay for the services of IT personnel to set up, test, maintain and upgrade the hardware and software.

With a cloud-based EHR, all of the costs of running the system are covered by the EHR vendor or hosting company. There are no hardware, network or maintenance costs to the practice over the typical equipment setup required to run a medical care business.

COST PREDICTABILITY

The costs of a client-server system can lead to unpredictable costs. If the server crashes or an upgrade goes wrong, the practice’s emergency fund takes a hit, or worse. Cloud-based EHR systems have consistent costs that allows the practice owner to feel confident in their financial projections. The practice simply pays a monthly or quarterly access fee, much like the fee for phone or Internet.

SIMPLER IMPLEMENTATION AND SCALABILITY

The process of setting up and testing a client-server EHR is more complex than cloud-based systems, and scaling up as your practice grows usually requires additional equipment or licensing costs. Under a cloud-based EHR the practice personnel access the system through a secure web site or client software installed on their computers. Gaining capacity is simply a matter of contacting the EHR vendor and adding more users.

BETTER PATIENT DATA SECURITY

If your practice currently relies on paper records for storing patient data, imagine what could happen if you had a fire, flood or other disaster. Insurance covers new equipment, but patient data is irreplaceable. While practices with client-server EHRs generally have off-site backups, the data is vulnerable during transport and the practice must pay extra for storage costs. Cloud-based EHR records are transferred using secure encryption and backed up in multiple locations automatically at no extra cost.

 

While it might make sense for a large medical institution with a network and IT staff already in place to adopt the client-server model, we believe new practices and small health care providers looking to move away from paper records or change EHR systems will receive the greatest benefit in going with a cloud-based solution.

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The Doctor Must Evolve With Technology 

The Doctor Must Evolve With Technology  | IT Support and Hardware for Clinics | Scoop.it

The Doctor may say “I’m not a techie” but no one has to be a techie to try a technology. The eyes of a doctor are strong enough to discover the most deadly disease in a human being, and then why not try the eyes on discovering technology too. A small idea of a technology is enough to improvise your career, along with your knowledge. Being a doctor, using the best medical technology in your hospital/clinic makes your work easier and well-organized. With technology you can get the clear images of patient’s body, his health condition, refer his health records, conduct a surgery, do a video conferencing, etc.

 

With the internet connection available worldwide, dependency on technology has become a must even in the medical field. The concept of ‘Online doctors’ have revolutionized the medical industry which has improved the business opportunities in the medical field to a great extent. Each day a new concept is introduced, the world takes less time to adopt it.

 

People are moving more towards technology as each day passes leading to a situation where people look for the best medical technology for their treatments. From the Doctor’s side, technology can help you bring up your patient care and from the patient’s side, it’s the eye for painless and quick treatments for which they are ready to spend money. Gone are the days where you waste your time at home after a surgery which stresses you to ‘evolve’ with technology.

 

Days are not far where the gap between technology and medicine will be filled. The advent of technology will make the connection stronger in such a way that both will move hand-in-hand and the power of technology will create further revolutions in the medical industry. If you are an early bird you gain more expertise to meet the challenges in the future.

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Wearable Health Devices For Stress Management.

Wearable Health Devices For Stress Management. | IT Support and Hardware for Clinics | Scoop.it

Designed by a team at Washington University, Mindset is a stress management app being piloted in medical students.

 

With the rise of wearable health devices and health apps has come interest in figuring out ways to integrate all these data streams into meaningful signals that can be used to improve health. For example, one group is working on using wearables to help people quit smoking.

 

Stress affects all of us and for many people causes a lot of distress. A new health app is trying to use wearable health monitors to monitor for physiologic signals of stress so that users can manage their stress more effectively.

 

Mindset was developed by a group of medical and engineering students at Washington University of St. Louis. Created to help veterans and others manage stress on their own, Mindset incorporates principles of biofeedback into an Android and iOS health app, created with an advisory board of psychiatrists and psychologists. It’s currently in beta release form, with plans to incorporate functionality for data sharing with clinicians as it develops.

 

So how does Mindset work? In short, users must wear a supported activity monitor device while also keeping their phone in proximity. Once the phone notes signs of the user experiencing stress, primarily through heart rate monitoring, it will provide an alert.

 

Users can then select from a visually appealing menu of options over what they are feeling at the time, and then take steps to reduce their symptoms. Various exercises are included, with gamification of stress management provided through points obtained for heart rate reduction and so on. The developers have built the app with the belief that making people more aware of their emotions is a key step in self-management of stress.

 

On the surface, it sounds fantastic, but is this really something that clinicians could recommend to their patients? The developers have mentioned including a monthly subscription fee, and having actual clinical evidence that this app works is imperative before even considering a medical treatment app.

 

Mindset is undergoing investigational testing, currently on medical students, both with and without the device, with self-reported stress levels being analyzed. Adding more robust measurements, and clinically significant outcomes measurements are important

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 How has telemedicine technology changed in recent years?

 How has telemedicine technology changed in recent years? | IT Support and Hardware for Clinics | Scoop.it

New advances in technology and an increased adoption of online social interactions are helping create new clinical opportunities through the use of telemedicine. Even in the early 1990's when telemedicine was being used by healthcare practitioners for mostly pilot projects, the vision may have outpaced the technology. Computers were still cumbersome and expensive, and the internet was still finding its footing.

 

 

Today, however, the telemedicine industry is thriving as technological advances and the ubiquity of connected devices have made it possible to help physicians and their patients communicate through video conferencing. As a result, getting treatment has become easier and more relaxed, and for millions of individuals and families living in rural or remote communities, there are new opportunities to receive high-quality healthcare. The development of new technologies and simplified IT infrastructures have fueled this trend.

 

 

Technology that is sleek and mobile


In the past, hospitals and doctor's offices that employed telemedicine needed to dedicate a good amount of space and bandwidth to get online. This set-up was cumbersome and far from efficient. Today, the technology that powers telemedicine is portable and doctors can use computers and tablets, while patients are also aided by devices that fit in a convenient cart or package that is fully mobile.

 

These increases in efficiency have been at the forefront of making telemedicine an everyday clinical solution. Now that the technological barriers have been lowered, the applications related to treating patients in rural communities as well as around the world are being full realized. 

 

 

Internet everywhere


Another important development in helping telemedicine reach its full potential is the growth in everyday internet use. For patients and doctors, getting online is easier and less expensive now more than ever.

 

When it comes to connecting a hospital in an urban center to a rural clinic, having a reliable web connection is critical. In the past, this may have required expensive installations or proven to be an impediment to full connectivity, but as internet access has spread, so too has the possible reach of telemedicine services. 

 

It isn't just remote areas of the U.S. that are being positively affected by the spread of the internet. Around the world, rural care centers can bypass traditional infrastructure and connect to the web to get high-quality healthcare. The website Internet Live Stats reported that 3.4 billion people now have access to a web connection. 

 

The ability to communicate through video conferencing and send pertinent patient data in real-time is critical for telemedicine, and as the world becomes a more connected place, there are more and more opportunities for medical professionals to reach new patients.

 

 

Comfort and familiarity


The Pew Research Center found that in the U.S., 64 percent of adults owned a smartphone in 2015, and less than 10 percent of American households had limited access to the internet. Technological familiarity and literacy is helping patients and doctors feel more comfortable or less apprehensive about using telemedicine than they might have been when the industry was just getting started.

 

Because most people are now prolific in navigating online portals or video chatting with friends and family, the experience of having a remote check-up with a doctor is easy and feels natural. This makes things easier for patients and physicians, as well as nurses, paramedics or clinic staff members who facilitate telemedicine appointments. An easy-to-use interface gives all parties involved the means to navigate the platform in a way that is meaningful and adaptive.

 

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Doctors Software for Clinic Management  

Doctors Software for Clinic Management   | IT Support and Hardware for Clinics | Scoop.it

Clinic business is extra complicated than ever, with Doctors Software for Clinic Management, you get easy solutions for each part of your routine work, from scheduling appointments to billing. We take care of your business by providing the perfect solution so you take care of your patients more efficiently. Doctors Software for Clinic Management was designed with the help of a medical doctor and clinic staff to make it a fit choice for your working environment. Our Doctor’s module is easy to use. Connection with Labs, Pharmacies and more, make your work easy and quick and it works the way you work.

 

Doctors Software for Clinic Management is an efficient and automatic way of dealing with health facility with options like Doctor’s appointments, administrative activities, patient’s treatment history, diagnostics information, and billing, etc. Doctor’s software for clinic management is good for a hospital with single/multiple locations. It was developed keeping in mind the small and medium-size polyclinics too, and the focus was especially on portability and ease of use. Doctors Software for Clinic Management covers most of the standard features often found in software made for clinics or hospitals.

 

Ease of use, manageability, multi-user functionality, the fast information retrieving in Doctors Software for Clinic Management are exemplary as compared to other such programs. Deciding to use Doctors Software program based on the cloud platform is very cost effective for the clinics. Doctors Sofware for Clinic Management is a good choice for the small as well as huge hospitals or clinic setup. It requires no much expenditure on equipment, hardware or trained IT staff. Those are the resources that a health facility, assisting an in-house IT setup to have to utilize, which are costly. This optimized Doctors Software for Clinic Management is updated, configured and maintained within the cloud through the skilled IT professionals. The users are, hence, free from the burden. It results in price saving and the staff pays attention to the main functions of the Clinic.

 

Easy to use, and Efficient

Doctors Software for Clinic Management gives rapid, simple and easy solutions for the Hospitals or Clinics to manage daily tasks. It allows for streamlining report generation, inventory management, patient management, employee’s attendance and other tasks. Doctors Software for Clinic Management smoothly integrates with your workflow. This cloud-based software program easily distinguishes scheduling for different physicians and a simple interface that consists of tabs for speedy switching across different features and functions. With these features, an easy to use patient portal, detailed reporting, and customizable workflow, Doctors Software for Clinic Management covers the various aspects of clinic management and administration.

Doctors Software for Clinic Management is very easy to use, and effective software program to control the management process of clinic or hospital. This Software Program is one of the best for individual Doctor Clinic or a hospital. In case you are looking for easy to apply and easy to keep software in your clinic or small health center, this software program is best for you. At a very affordable price, you not only get the software but also free training and support from our company.

A Product of EVision Techno Services

Doctors Software for Clinic Management is a Module of EVision’s Hospital Management System.

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Avoid Clinical Data Loss

Avoid Clinical Data Loss | IT Support and Hardware for Clinics | Scoop.it

Have you checked your clinical data backups in the last four weeks? Do you have a signed document from your IT vendor agreeing to your patient confidentiality policy? Finally, as a business owner or manager, do you know what security policies and technologies are in place to protect your patients’ data?

 

If you’ve answered no to any of those questions, then you’re not alone and unfortunately, your business might be at risk.

 

43 percent of the health businesses audited by REND Tech Associates in 2013 believed they implemented adequate security measures in their businesses. However, our audit results told a different story.

 

One of the costliest technology risks to a healthy business is the failure to recover current patient data easily and promptly. The inability to do so can have severe medico-legal implications for health businesses and their patients. Such risk is always linked to the backup policy that businesses chose to implement.

 

To minimize the risk of not being able to recover your patients’ data when you need it most, I suggest contracting an eHealth engineer to design and tailor a backup plan unique to your business and available technology.

 

The second major source of data loss risk is the unauthorized access to clinical patient data by IT vendors. Whilst we can agree that not all IT vendors actively choose to access clinical patient data, there have been cases reported where practices and health businesses have faced legal actions due to their inability to provide signed confidentiality agreements from their IT vendors and staff.

 

If you don’t have a signed document from your eHealth engineer stating that they meet your patient data access policy then you need to obtain one now.

 

If you’d like a confidentiality agreement template then please feel free to call us and we’ll be able to send you a generic template.

 

The third security risk to health businesses is the unauthorized access of patient data, which we all commonly know as hacking. However, most health business owners or managers aren’t aware that half the hacking cases reported aren’t external hacks but internal ones.

 

An internal hack is when an unauthorized staff member or stakeholder within the business is able to access clinical or business data that they are not supposed to.

 

To remove the internal hack risk from your business you can implement a few simple steps. The first step is to ask the clinical staff not to share their passwords with other staff members. The second tip is to ensure that no one except the business owner, manager and IT vendor can access the server. The third tip is to audit your business IT platform every 12 months. It is important to have an external eHealth engineer audit your current IT platform and check the level of service that your IT provider is delivering.

 

Ongoing regular audits ensure that your business is protected from downtime due to technology failure, medico-legal complications due to unauthorized data access and most importantly, ensuring that you can always use your backups when needed.

 

If you enjoyed this article and would like more useful tips, then I’d encourage you to visit our website for more useful articles, tips, and recommendations.

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Tips to Make Your Clinic More Efficient

Tips to Make Your Clinic More Efficient | IT Support and Hardware for Clinics | Scoop.it

Business process engineering or business workflow optimization are terms used to describe how an organization and its staff are able to achieve more by changing or improving the way they do things.

 

By ’achieving more‘ we mean either getting the same results from a previous process but by doing less or delivering better results by doing things in a new way.

 

Ultimately business process engineering makes the clinic more efficient AND more productive. We surveyed some of our existing customers (specifically for this blog) to find out areas that they had improved on in their business. The key areas were:

  • Reducing administration work
  • Simplifying the patient journey
  • Reducing staff error
  • Reducing the workload on management and the team in general
  • Promoting a better culture at work by making it less stressful

 

Now for the fun part, below are the top five workflow changes our clients implemented (by using technology) that made them and their staff more productive:

 

Systemise the business via an online portal: We touched on this last week and it’s no surprise that systemizing the business in a way that makes it easy for the staff to follow the processes helps both business efficiency and staff productivity. Our clients (specifically those in the management layer) have found more time to focus on more important tasks by directing the staff to visit the online portals for answers they may require in terms of completing a business task. Systemising all business processes and delivering them in an interactive method will certainly reduce the number of times you will hear “How do I do this?” and the number of times you will think “Why can’t they just do it?”.

 

Technology on the go (Cloud Computing): Are you one of those doctors/practice managers who travel or work from different locations? You see your patient, write your notes then drive (or fly) back to the office to enter the notes into your clinical system? Cloud computing allows doctors to access their clinical software from anywhere. This simply permits you to enter the patient data while you are still with the patient which in turn, cuts down your administration work dramatically.

 

Social media at work: Sure, some managers will say “No Way” to have a chat program at work but the reality is that all high-efficiency organizations are implementing work-specific chat programs to allow their staff to communicate quicker. Whilst Skype is an option, there are many other programs that permit staff to chat and share information with each other easily.

 

Let the website reduce inbound inquiries: This isn’t something new or revolutionary but we still work with businesses on changing their website from a business card to a new staff member. Here’s the tip, write a list of the 10 most common inbound inquiries your staff receive and then put the answers to those inquiries on the contact us page on your website. You’ll notice that the inbound calls you receive are now more relevant and direct. If you could use short videos to answer those questions then you have just saved yourself and your staff a lot of time, freeing them up to complete more important work.

 

Online timesheets: You’re probably thinking, huh? What do you mean by online timesheets? Well, those who work on a contract basis are generally required to submit a timesheet. It’s generally printing out a spreadsheet, filling in the hours, signing the form and popping it into the manager's pigeonhole. We believe it’s easier to complete the time sheet and submit it online. It saves the payroll staff and management a lot of time and processing work. General practice clinics (same as all health businesses) have adopted this technology to reduce user error, payroll issues and most importantly, reduce the time it takes to remind staff to complete their timesheets.

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How to Prepare Your IT Department for Telemedicine 

How to Prepare Your IT Department for Telemedicine  | IT Support and Hardware for Clinics | Scoop.it

You've read all about the benefits telemedicine can offer not just to your patients, but also to your practitioners and your clinic as a whole. You've done your research and have decided to take the leap, bringing telemedicine technology and services into your clinic - congratulations!

 

While this is an exciting time for you and your clinicians, it's important that you work closely with the other side of your telemedicine operations - your IT department - to ensure as smooth a transition and adoption process as possible. Here are a few things to make sure you cover with your IT department before you go live with your telemedicine solutions.

Get your infrastructure ready

One of the great things about modern telemedicine technology is the flexibility it allows - aside from the software and hardware, all a clinic needs is an Internet connection. Well, almost. It's essential to ensure that your Internet speed is capable of handling the rigors that may be placed on it by telemedicine technology such as videoconferencing. According to the American Telemedicine Association, any operation that offers one- or two-way videoconferencing should have a broadband connection capable of supporting speeds of 500 kbps both downlink and uplink. With many modern telemedicine encounter management software products used today, the amount of bandwidth taken can be adjusted or allocated between video and data sources accordingly.

The ATA recommends using the most reliable means available of connecting to the Internet. So for many applications such as a clinic, this means your IT department should hardwire your telemedicine equipment directly to your modem rather than relying on a WiFi connection and a router. Satellite and WiFi connection are used frequently for telemedicine applications, but users can experience noticeable differences in the communication speed, image quality and intermittence of signals.

Have a hardware plan in advance

Do you know if your telemedicine equipment will be arriving preassembled, or will you need to construct it upon receiving it? If the latter, are you and your IT department comfortable with doing so reliably and safely?

It seems like a minor point, but if you're a first-time adopter of telemedicine, try and find equipment solutions that are fairly low-maintenance in terms of requirements on your end. This means either shopping for equipment that is available out of the box as a telemedicine system, or trying to find an end-to-end solution provider that can take care of all your requirements. Trying to source multiple pieces of equipment from multiple vendors can make getting support or maintenance a nightmare. Try and find a "one-stop shop" to make the process as simple as possible.

Interoperability with existing software or hardware

Interoperability is a term used widely these days, and everyone claims it. The truth is, it would be impossible to deliver interoperability that would satisfy everyone's needs, but the best case scenario at this point in time is to use telemedicine products and technologies that can be easily integrated with your existing workflow and follow standards-based guidelines for transferring or transmitting data - such as HL7 integration.

Don't forget privacy

One of the sticking points that telemedicine has faced in recent years is that of privacy in accordance with the Health Insurance Portability and Accountability Act. It's a requirement that any Internet connections used to discuss sensitive patient information should have encryption using secure socket layer (SSL) and system-user identifiers such as logins and passwords.

Similarly, any cloud-based servers used to store patient data should be encrypted as well to prevent cybersecurity risks.

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Technological Updates For Every Hospital 

Technological Updates For Every Hospital  | IT Support and Hardware for Clinics | Scoop.it

Every health care facility has a need to maintain optimal technological efficiency. In a high-pressure environment, every second counts and organization is integral for overall efficiency. To ensure that your hospital stays updated instead of being left behind by constantly modernizing technologies, integrate these five updates for keeping the hospital functioning and efficient.

1. Virtualization

Storing applications and documents in physical servers is an unnecessary risk today when virtual storage is so ubiquitous for optimal security. By storing everything necessary to keep the hospital running smoothly, including applications, programs and records, in the cloud rather than on a hard drive, you not only provide better security for the hospital, but also free up space on hard drives to ensure that systems can run as smoothly and quickly as possible.

2. Core Content Management

Rather than storing electronic health records on outdated special purpose systems, connect all health records to a core content management center. SharePoint and Alfresco are excellent options for managing documents and content from a central system. This allows hospitals to maintain optimal organization and record-keeping reliability.

3. System Synchronization

To ensure that data is organized in a unified way, use context management strategies to synchronize systems so that separate programs and applications can come together at the user-interface level. This modern standard is referred to as Clinical Context Object Workgroup (CCOW), and essentially means that a user only has to edit or identify a subject once in order for the change to be implemented by all apps in that system. This is often combined with Single Sign-On (SSO) integration, which allows for a single user to sign on to all applications in a given system simultaneously with a single user name and password. The benefit of synchronizing systems and apps with CCOW and SSO is that information can be exchanged fluidly between various apps, decreasing chance of human error when it comes to confusing data neglecting to update records.

4. Location-Based Tracking

With modern tracking capabilities, it makes sense to expect equipment to be able to track itself in order to increase security. Location-based awareness means that logins can be allowed or disallowed based on location and equipment can be programmed to respond to certain locations by enabling or disabling specific features. These capabilities maximize security and broaden the potential for hospitals to customize systems.

5. HTML5 and JavaScript

As the final version of HTML was released in October 2014, web and mobile applications should be updated to HTML5 from the old HTML 4. HTML5 allows for greater integrations and enhanced functionality compared to HTML4, which will soon be phased out. Hospitals can supplement the benefits of HTML5 with JavaScript, which allows for animation and interactivity. With these updates, hospitals can remain up to date with the latest breakthrough in technology language, including the greater flexibility with the ability to work offline.

 

Phasing out outdated technology to make room for modern, updated systems and applications makes a world of difference in the overall functionality of any environment. When security, efficiency and organization are priorities, these five updates can help ensure that hospitals get the most out of their technology.

 
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7 Must-Have Features For Your Medical Clinic Website

7 Must-Have Features For Your Medical Clinic Website | IT Support and Hardware for Clinics | Scoop.it

In 2016, we are all plagued with an overabundance of information. For most of us, we want to find out only specifically what we need to know, and ignore the rest.

This is especially true for patients who are searching for a doctor online. According to the Pew Research Center, 80% of Internet users look for health information online, including 44% who search for physicians or health professionals.

 

When a patient visits your medical clinic website, they really want three things:

 

-To find out the important details they need to visit
-To feel in control of their experience
-To get a sense of who you are, and see if they trust you

With this in mind, here are 7 essentials you need to have an engaging, attractive medical website:

 

1. Patient Forms 



Make it easy for patients to schedule appointments, register and access important forms before they arrive at your office. Placing the registration form under a “New Patient” tab will make it easy to find.

 

2. News and Updates

Refreshing your site with recent news and updates will help build an online presence and allow patients to feel comfortable that their doctor is up to date on current issues. It will also help your practice rank higher in search engines, making it easier to find.

 

3. Contact Information

Prominently display contact information on every page, preferably in the top right corner, or at the bottom of the screen in the footer. Ensure also that you have entered your details onto Google Maps so that your clinic is showing up in location searches.

 

4. Patient Resources 



Providing patients with valuable content on popular health topics and link to trusted resources to give your patients the most up-to-date facts available. If there is a recent topic that is concerning people, you can also provide some general tips on these. This will help you build trust with your patients and show you as an up-to-date expert.

 

5. Services, Insurances, Payment Options

Most visitors will be interested what services you provide or insurances you accept. Making this information easy to find by having tabs at the top of the screen listing ‘Services’ and ‘Insurance’. You can also note whether there are special financial arrangements available, and whether you take cash.

 

6. Mobile Friendly Interface

According to an article by Search Engine Land, more searches now occur on mobile devices than any other platform. For this reason, your website should be viewable on all mobile browsers. Most website templates these days offer a mobile view, so this is not usually an issue, but is very important that your website is easy to navigate on a cellphone as it is on a computer screen.

 

7. Social media links and plugins. 



In a recent article by Forbes it was shown that Facebook now drives more online traffic than google searches. By having clearly displayed links to web site to your clinic’s Facebook, Twitter, Instagram, Pinterest, LinkedIn and YouTube channel if you have any or all of these.

 

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A Wireless Doctor In Your Pocket 

A Wireless Doctor In Your Pocket  | IT Support and Hardware for Clinics | Scoop.it

A combination of disposable wireless sensors and smartphones is about to make health care more personal, immediate, and affordable. New solutions are emerging that harvest real-time health data and respond with on-the-spot warnings or suggestions. This technology will not only produce better outcomes, it will help extend the benefits of modern health care to people in developing countries and keep consumers everywhere better informed about the latest health products and practices.

The disposable wireless sensors being developed and commercialized by Gentag, Inc. are a good example. The sensors are intended for use by consumers and come packaged as either skin patches or specimen dipsticks. Gentag believes there is a huge global market for sensors that can be mass-produced, are easy to use, and work with popular smartphones and tablet computers.

Unlike telemedicine, which was conceived to conquer distance, Gentag’s technology is mainly about immediacy. Consumers can use skin patches and dipsticks at their convenience in their homes and workplaces. Smartphone apps provide instant feedback and can automatically forward results to caregivers. Problems can be spotted in their earliest, most treatable stages and therapy can begin at once.

Disposable sensors offer significant savings over traditional solutions. Most of the sensor designs lend themselves to high-volume mass production. They work with smartphones that consumers already have or are expected to have in the near future. And disposable wireless sensors avoid the costs associated with traveling to and using outpatient labs.

Gentag’s skin patch sensors typically consist of printable chemical strips and near field communications (NFC) chips. The chemical strips can test and measure parameters such as body temperature, skin moisture, and (with the aid of microneedles) blood glucose. NFC makes collecting the results as simple as a waving a mobile phone over the skin patch. (NFC sensors don’t require batteries because the phone provides the power.) Using NFC to read a sensor also helps avoid human error. Dipstick sensors can test specimens such as urine for pregnancy, prostate cancer, and other conditions.

The disposable wireless sensor-smartphone combination can be used to manage serious medical conditions. A smartphone app for managing diabetes can collect blood glucose readings from a skin patch containing microneedles and send commands to an implanted insulin pump. The app can determine when insulin is needed and whether a delivered dose was sufficient. The app can also take into account time of day, food consumed, and the patient’s past responses. Gentag hopes that skin patches with microneedles will free children with Type 1 diabetes from having to stick themselves several times per day.

Gentag’s dipstick sensor technology can detect very specific medical conditions. Monoclonal antibodies are used to produce biomarkers for particular pathogens, allergens, cancers, and drug toxicity. There are potentially thousands of biomarkers that can be detected. The urine test for prostate cancer mentioned above uses biomarkers.

Disposable wireless sensors offer additional benefits to makers of consumer health products. Manufacturers can deliver increased value by bundling disposable wireless sensors that help customers use their products more effectively and efficiently. When customers download the free apps that are required to use the disposable sensors, they identify themselves and establish direct communications with the manufacturers.

This is a big deal, because until now non-prescription consumer health products were nearly always purchased anonymously. Free smartphone apps can be used to gather demographic data, to gauge customer satisfaction, and to learn more about how customers use specific products. The apps can also be used to deliver electronic coupons, new product announcements, and health tips. Most manufacturers are likely to conclude that it’s worth the cost of giving away disposable sensors and smartphone apps to learn about and communicate directly with their end users.

There is another intriguing potential benefit of disposable wireless sensors. Modern medicine is highly information-driven, but most physiological data is collected when patients visit a doctor or emergency room. With Gentag’s technology, data can be gathered from people as they go about their daily activities. Large scale tracking of physiological data could help health care providers detect epidemics earlier and more accurately identify the warning signs for specific medical problems. Disposable wireless sensors and smartphones should also make clinical trials easier for both participants and researchers.

Technology is often blamed for the high cost of health care. However, technology has proved essential to driving down costs in industry after industry. By diagnosing health problems earlier and enabling patients to manage medical conditions at home, disposable wireless sensors and smartphones will help produce better outcomes at lower cost. It’s a bit like having a doctor in your pocket.

 

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How To Reduce Healthcare Consumers' Anger ?

How To Reduce Healthcare Consumers' Anger ? | IT Support and Hardware for Clinics | Scoop.it

However, I am not angry at my doctor, my insurance company, the government, or with "the computer." I'm exasperated with the so-called professionals who installed the computer system in my doctor's office. Unfortunately, the incident I'm about to describe isn't one-off.

 

American healthcare's reliance on information technology is an unprecedented and relatively recent change. To make sure that this change is not only "meaningful" but transformative, means it must be done right. Sometimes, more often than necessary, it isn't. Healthcare IT professionals are frequently at fault, and I'd like to recommend how we can do better.

 

A few weeks ago, I called my physician's office and requested that it send a drug refill to my mail order pharmacy, because I would run out before my next office visit. Soon the office called to say that my doctor had sent the order. Great! I would have my prescription in a couple of weeks. Worry free, I could continue my road warrior job traveling to hospitals to help them make sense of the rapidly changing health IT environment. Or so I thought.

By the day before Thanksgiving, I still had no drugs. I was about to run out.

 

I went to my pharmacy's web site and learned -- ouch! -- that it had never received a prescription. Of course, I could not contact my doctor because of the holiday, not even by the following Monday; the staff had been given an extra day off to enjoy their leftover turkey.

 

"Worry free" time was over. On Tuesday, the office receptionist instantly discovered the issue. "Oh! I see what happened. We just changed computer systems and some people's pharmacies didn't get converted right. Your prescription went to the wrong mail order pharmacy." After various back-and-forths, guess what else she uncovered? The new system had reverted me to a three year old address.

 

Now I was angry and still am. This isn't personal. Of course, I "fixed" the immediate problem, forking over an extra $25 co-pay after a few days of heightened cholesterol. No, my anger is about professionalism, or lack thereof, in my chosen field – healthcare IT.

 

As an IT professional, I KNOW this should never have happened. The fault is not with the physician's office, the mail order pharmacy, nor even with the physician's parent health system -- because converting all their physicians to an EHR platform shared with the hospital was a very good idea. No, my finger is pointing at the implementation project manager for a software vendor that I won't name, and a project manager at a consulting firm that I can't name either. One or more of these people bungled their jobs in at least one of these ways:

 

  • Deciding to convert data from the old system to the new system and not doing it right.
  • Neglecting to review the results of the conversion before loading it into the new system.
  • Not having a valid testing/quality methodology to catch the mix-up, or more likely just not making sure it was properly applied.
  • Deciding to go live before the time was right. The project manager perhaps didn't know this, and so failed at his/her job. Worse, perhaps he knew of the conversion issues and didn't have the backbone to call them out and fix them before a go-live that would potentially put patients' health at risk.

IT vendors and consultants must be trusted partners in hospitals' solutions, not perpetrators of needless mistakes and risk. This is healthcare, not Macy's. When we get IT wrong, people can die!

Over my 20+ year career, I've seen a lot happen in healthcare IT. Most of it has been good, but some of it was scary, like the folly described above. When it's scary, it's usually also needlessly expensive. Those expenses eventually roll back to consumers. Hmmm…aren't ever-increasing costs a central element to consumers' anger with our healthcare system? Aside from their frequent frustration with scenarios such as my Thanksgiving experience?

 

Healthcare IT professionals can do better and should. Those who are passionate about their work care whether prescriptions get filled, diagnoses are correctly recorded, and the right healthcare is delivered. They do not see themselves as technicians, but as accountable care-delivery partners with physicians and clinicians. But many consultants and project managers don't go that additional mile or two of accountability -- one that should never be considered "extra." Let me share some principles I've learned that everyone in healthcare IT can benefit from if they really want to contribute to better US healthcare.

 

1. In healthcare IT, be careful with the Pareto principle. There's not a project I've been on where design decisions about how to get an 80% bang for our 20% buck weren't considered. This happens, especially in workflow design, where the healthcare environment is so complex you just can't get to the 100% level.   But you cannot take the same shortcuts with data. If the healthcare data isn't right, bad things happen:

 

  • Physicians rely on inaccurate (and missing) data to make clinical decisions that can injure or kill. There are many reasons for morbidity and mortality in healthcare. Information technology shouldn't be one of them.
  • Incorrect bills that exasperate patients and payers get submitted, which take time and money to fix. If too many of those bad bills get to CMS, it won't be heaven that breaks loose.
  • Items get missed. For example, charges go AWOL, causing the hospital not to be reimbursed. CFOs want to know why their revenue has dropped…CEOs and Boards want to know a lot more.

2. Eliminate unwarranted data conversion costs. Hospitals often spend ten to 100 times what it would have cost to get it right the first time. I'm working with a hospital now that experienced a flawed patient records conversion from their previous billing system. This blunder has required the hospital to maintain their previous billing platform for six years, just to have a place to look up that data. They've paid hardware and software costs, spent immeasurable IT hours just keeping the old platform running, and wasted easily as many billing hours sorting out master patient index issues. Maintenance of this legacy mess is not sustainable. Doing the right thing now – switching to a new platform and converting exactly no patient data is going to be painful, especially when reregistering patients for the first time. The hospital is wisely making this move, after immense unnecessary spending.

 

3. Watch for what you can't see. It's as important as what you can, but a lot harder to verify. It's much easier to find a duplicate charge -- even the payers will be nice enough to point these out – than a missing charge. Once you find the latter, you have to go looking for others like it, and you're likely to discover far more than you feared. A while back, during a random quality audit, my team discovered one account that appeared to be incorrectly adjusted. While the account was in the right queue to be worked, no one had noticed the problem because the payer's incorrect adjustment put the account at zero balance. Because work queries were set to ignore $0 balance accounts, this issue would not have been found were it not for the random audit.

 

4. Outliers are the most critical data. That account I mentioned previously? Once we looked further, we found almost 7,000 accounts over two years that had the same issue. We could have fixed about 90% of them with a query. It was the 10% outliers that hurt. The billing team had to touch all of the affected accounts to correct the write-offs, and refund several hundred patients who were mistakenly billed a balance after the primary payer's error rolled to the secondary payer. Assumptions that all the cases fit a certain pattern lead to dangerous shortcuts.

 

5. It doesn't matter how good your systems are if your processes are poor. I can't count the times I've been called to fix a system issue that actually was a data issue, and that the precipitating problem was the process set up to maintain the data needed by the system. Some examples:

  • Security issues where employees who were terminated had their accounts removed, but physician accounts were left active, because physicians weren't "employees."
  • Hours spent researching why something isn't working, only to learn that the test and production systems (their lookup data) were different, because no one was maintaining the test system.
  • Issues where a queue of missed charges piled up (unseen, of course) because apharmacy interface required a perfect match between the pharmacy system and the charge master, and no one was working the interface rejects list.

6. Finally, it's just as important to push for no-live as for go-live. No question, this is a difficult scenario. You're putting in a new system. You've worked nights and weekends and equally pushed your team in order to make the go-live date. Now, you have to walk into a formal go/no-go decision meeting, complete with all the hospital's executives champing at the bit. As the project manager, you are responsible for making sure that the no-go option really is an option. Remember my previous points: bad data = big costs, and in healthcare if we don't get it right, people can die. Letting a system go live before it's ready is as close to malpractice as letting a patient go home who isn't ready. I've made the no-go decision twice. I even lost my job one of those times. No one died, and the company is still in business. 

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9 Ways Digital Marketing Affects The Outcome Of Healthcare Campaigns

9 Ways Digital Marketing Affects The Outcome Of Healthcare Campaigns | IT Support and Hardware for Clinics | Scoop.it

While digital marketing has become a mainstay in many different industries, healthcare has been hesitant to adopt digital strategies. But now that more and more medical professionals are seeing the advantages of digital healthcare marketing, many see that it’s high time to embrace a more digital direction.

 

To show healthcare marketers the value of diving into digital marketing,HealthworksCollective.com treated them to these nine key reasons.

 

1. Reduces Cost per Patient Acquisition (CPA)


Did you know that digital outreach can slash overall costs by as much as 50%, down to $149 per patient? Compare this to the cost of TV media, which averages $348 per patient. In addition, digital marketing consistently reduces total marketing spend and increases ROI in practically every industry.

 

2. Targets Patients with Certain Conditions


Digital marketing lets physicians target patients in a variety of ways, including by their condition, gender, age, and zip code. And BIA Kelsey research shows that 97% of consumers use the Internet for local shopping. By optimizing search terms in real time, physicians can yield better results and ROI.

 

3. It’s Modern Medicine


According to McKinsey research, 75% of people want to use digital healthcare services. With patients spending more time online and using mobile resources on a daily basis, digital is the modern way for physicians to practice medicine.

 

4. Brings Better Decisions with Better Data


While traditional marketing methods tend to be hard to track, digital strategies are rather easy to monitor and measure, thanks to a wealth of data-driven technologies. This data allows physicians to make more effective and efficient marketing decisions.

 

5. Helps Brands Stand Out in Search Engines


Marketing Land reports that around 20% of Google searches are health related and more than 70% of these searches result in a first-page click. But ensuring that your brand appears on the first page demands savvy SEO strategies and well-placed paid advertising campaigns targeted to your audience.

 

6. Allows for Personalized Marketing Messages


Digital marketing allows for personally targeting people, rather than sending a general message to the mass media audience. This lets physicians target prospective patients with just the right message, in the right context, at the right time.

 

7. Improves Patient Retention


Having a digital presence makes it faster and easier for patients to locate and reach a physician’s website, digital patient portals, and important information. Patients appreciate this convenience when taking control of their healthcare. In addition, patients also value a physician’s social media presence. In fact, PwC research showed that 41% of patients said that social media engagement will determine their choice of physician and medical treatment facility.

 

8. Increases Patient Referrals


More and more physicians are finding that digital marketing strategies help increase their number of prospective patients, as well as lower the cost of connecting and engaging with them. Plus, digital options make it easy for patients to access and engage physicians, which increases their satisfaction and frequency of referral.

 

9. Enhances the Patient Experience

 

Along with easing and expediting patient access, digital marketing improves the patient experience at every step and stage of their journey. Digital tracking systems make it simple to send regular appointment reminders, as well as respond to patient needs with relevant blog articles, and enhance their overall experience with patient satisfaction surveys.

 

By using digital healthcare marketing strategies, physicians can treat both their patients and their practice to a superior level of care.

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Is TeleMedicine the future of healthcare ?

Is TeleMedicine the future of healthcare ? | IT Support and Hardware for Clinics | Scoop.it

A 61 year old man comes into the room complaining of his feet slowly changing shades to a brownish red.  On examination there is swelling of both feet, the marks are scattered brown flecks on otherwise normal colored feet, however it is definitely spreading from the toes upwards.

 

The doctor will collect a history, which tells us that the patient had an Inguinal hernia procedure three years ago, it was corrected by placing a mesh to keep things in place.

 

There is also history of a Transient Ischemic Attack ( Stroke ) two years ago, this was handled by blood thinners.  The patient remembers being allergic to one of them.

 

Carrying on the examination the heart and lungs are fine, all nerve reflexes are in place and the patient has sensation on the tips of toes on both feet.  Circulation is also fine.

 

If the patient has his records things like these become important;

 

  1. Which medicine was he allergic to

 

  1. How was the mesh placed, do the scans show any slipping

 

  1. Blood clotting variation ( INR/PT/PTT blood tests ). Given that the patient had a stroke these would be regularly monitored.

 

  1. Any infections in the area and what antibiotics were used to treat them.

 

If he doesn’t have records, then the diagnosis can still be made to a skin deposing of iron, not before things like a venous Doppler, MRI of the lower leg, and a few other inconclusive tests will be done.  Chances are the dermatologist will be one of the last people consulted if the records are not at hand.

 

Medicine is the integration of clinical practice as a doctor would see it with the story each patient presents.  Telemedicine takes this entire interface and places it online for easier access, diagnosis, something that can be working twenty four hours a day, anywhere in the world if so needed.

 

The integration of various parts of healthcare are becoming more and more important now that there is so much travel, leading to different doctors and scattered records.

 

Most important of all, now diagnostic medicine has developed a virtual arm where a complete health capsule of the patient can be portrayed, making for peace of mind to distant loved ones or even a second opinion from a family doctor.  All it takes is internet access to lead to better diagnosis wherever a person is.

 

It is often important for doctors to know the past history of a patient.  Knowing things like the last series of blood test results makes it easier for doctors anywhere to monitor and adjust doses for things like diabetes, hypertension, cholesterol etc. medication.  This often gives people the security to travel in peace.

 

Healthcare is an ever changing thing, and often not one we can plan.  Telemedicine helps a little in that area by keeping a complete set of your records online. This makes things easier for the entire healthcare community, not just the doctor.

 

In case of emergencies it is good for the nearest hospital to have prearranged access to your records.  Paper degrades, ECG’s will fade away within a year.  Good health goes on a lot longer.

 

There are several reasons why Telemedicine is the wave of the future.  To summarize here are a few scenarios where it would be of use.

 

 

  1. Elderly parents in another city.
  2. Chronic disorders like diabetes, hypertension, where the medical records become the size of novels.
  3. Emergencies for things like blood group, allergies, current medication assuming the patient is not conscious.
  4. Frequent travelers with issues that need monitoring.
  5. Second opinions from doctors in different cities.

 

From a doctors perspective it is important to focus on the complaint which the patient has currently, it is however invaluable to have the history on hand for all the reasons above.  This leads to quicker diagnosis.

 

The advantage of quicker diagnosis is quicker treatment, the advantage of quicker treatment is that the wear and tear on the body while treating the problem is reduced.

 

If a diabetic can be monitored better no matter where he or she travels then the chances of long term damage to the eyes, kidneys or other sensitive organs are dramatically reduced.

 

Where does telemedicine fit into all this?  It’s best compared to traffic policemen at intersections of the doctor, pharmacy, laboratory and hospitals.  Making sure the right information is being passed on from one to the other. Reducing the chances that the wrong dose of medicine isn’t given in a different city or that all tests in the long lists of blood tests are done.

 

Healthcare is a serious business, there are always new pillars being added to the foundations of good health and the quicker easier access of personal health data in a secure manner is definitely one of these pillars.  It will save lives.

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Telemedicine – Benefits And Challenges. 

Telemedicine – Benefits And Challenges.  | IT Support and Hardware for Clinics | Scoop.it

Telemedicine benefits when your patients are remotely located, you have a unique expertise or you want to add a secondary service to your medical group. The concept of tele-health is spreading faster than expected and the American College of Physicians is giving advice to doctors who connect with patients remotely.

 

The position of ACP for telemedicine in 2016 includes cautions, challenges and benefits for primary care doctors using Telemedicine.  If your medical group is thinking of reaching patients through this new technology, the following points are recommended for a better understanding;

 

  •  Make sure the liability insurance covers telemedicine
  • Start with established patients
  • Offer the same standard of care as in personal encounters

    Some of the challenges are,

  • Difficulties in obtaining multiple licenses across state lines

  • Challenges about how insurance will pay for telemedicine

  • Lack of definition of Telemedicine

 

Telemedicine should not be adopted because it is trendy. As the ACP puts it: “ACP believes that physicians should use their professional judgment about whether the use of telemedicine is appropriate for a patient. Physicians should not compromise their ethical obligation to deliver clinically appropriate care for the sake of new technology adoption.”

 

Telemedicine ensures greater patient convenience (no travel is required) and a consultation facility for people who might otherwise not get care (no specialty doctors in their area) through e-visits. Telemedicine also offers savings for hospitals, physicians and other providers. To be precise, physicians use telemedicine services to decrease the distance with their patients, because more telemedicine services also offer around the clock service.

 

According to HIMSS, “Telemedicine offers a great deal of promise in its ability to provide medical services to populations unable to obtain them”. Other potential advantages of telemedicine include monitoring prescription compliance, management of chronic conditions and asynchronous communication (specialists can verify images or lab results over phone, which only requires the patient and the doctor to be present at a specific time).

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Mobile Clinic delivers pediatric care to medical provider shortage areas with telemedicine

Mobile Clinic delivers pediatric care to medical provider shortage areas with telemedicine | IT Support and Hardware for Clinics | Scoop.it

Telemedicine Technology gives providers flexibility and mobility when delivering care, which creates new opportunities to reach neighborhoods and patients that may otherwise lack sufficient access to adequate healthcare.

 

Some communities in the U.S.struggle with food security and other basic necessities, which makes prioritizing healthcare difficult for public officials. Likewise, there may simply not be proper infrastructure or facilities available to deliver high-quality treatment in extremely impoverished or remote areas of the country. Other factors, like natural disasters, for example, could complicate or inhibit treatment. 

 

In Miami-Dade County, The University of Miami Pediatric Mobile Clinic relies on AMD's telemedicine technology to help them greatly improve access to treatment in areas that need it most.

Here are just a few of the challenges that the University of Miami set out to solve:

 

  • Provide primary care services to over 3,000 uninsured pediatric patients each year
  • Increase patient compliance rate for follow-up appointments, care plans and healthy lifestyles
  • Address additional medical needs beyond primary care services including education and support.

The UMPMC was indeed able to bring treatment to individuals and families that otherwise were not getting adequate healthcare. Here are just a few of the results:

 

  • Provided 2,000 clinical encounters and 3,000 immunizations administered
  • Removed the barriers for follow-up appointments,
  • Offered quick on-the-spot access to remote specialists

By bringing patients in contact with specialists and other clinical professionals, the UMPMC achieved a 90 percent patient compliance rate in follow-up appointments, up from just 30 percent prior to this initiative.

 

Humble origins


In 1992, the University of Miami had a unique and powerful response to the immense challenge of reaching individuals and families that had been displaced by Hurricane Andrew. In response, the Pediatric Mobile Clinic was born. Ever since, the UMPMC has been able to offer immunizations and physicals as well as urgent care or mental health support to the uninsured and disenfranchised.

 

The idea of a mobile health center was no unique to the University of Miami. In the late 1980's, Dr. Irwin Redlener and singer/songwriter Paul Simon founded the New York Children's Health Project, an effort to treat the homeless and needy. Through a donation from Simon, a mobile medical unit was used to provide pediatric care to those who otherwise could not access adequate healthcare.

 

The perfect partnership


With the help of AMD's Portable TeleClinic, UMPMC is able to treat nearly 3,000 children each year. The telemedicine system allows the mobile clinic's healthcare staff to consult with necessary physicians and medical specialists. The mobile care center a converted bus that has the clinical capacity of a traditional doctor's office can be brought directly to neighborhoods or communities where care is needed most. Anything from primary care services and chronic disease management to dermatology and cardiac care is provided through the UMPMC.

 

Pediatrician Lisa Gwynn, the director of the Pediatric Mobile Clinic and associate professor of pediatrics at the University of Miami Miller School of Medicine, highlights why this program is so valuable.

 

"Our uninsured patients were faced with too many barriers to get to their specialist appointments because it meant they needed to travel long distances and would incur additional costs, so most of them were simply not showing up," she said. "By bringing the remote specialists to our mobile unit via AMD's telemedicine technology, we brought our compliance rate up significantly from 30 to 90 percent, and more importantly our patients are benefiting from all-inclusive care."

 

The UMPMC is using the Portable TeleClinic system as a fully functional exam station By leveraging specialty medical devices, real-time data aggregation software and video conferencing not only can doctors reach new patients, but they are provided with the resources to improve outcomes. In the year 2014, the UMPMC completed 2,000 clinical encounters, which included nearly 200 mental health visits and administered 3,000 immunizations.

For the staff working in the mobile clinic, these telemedicine tools make it possible to work with medical professionals throughout the University of Miami and beyond. Consultation or a second opinion can be accessed with video conferencing. Likewise, examination cameras, electronic stethoscopes and a 12-lead ECG are integrated in a way that allows for sharing patient data and live medical video, all in real-time.

 

"Working with such an established telemedicine partner such as AMD Global Telemedicine, and leveraging their technology has allowed us to have many of the same cutting-edge services as a traditional hospital or medical practice. Through telemedicine, the UMPMC staff can easily and effectively communicate with colleagues and peers as needed," said Dr. Gwynn.

 

Essential services


The UMPMC offers care to uninsured patients, and according to Dr. Gwynn, many of these individuals have never been examined by a doctor. For that reason, not only are general check-ups essential, but access to specialty care is also a critical component of their telemedicine program.

 

Leveraging AMD's Portable TeleClinic and the integrated telemedicine technology has helped UMPMC extend beyond the reach of primary care to 15 specialty services offered today, including: dermatology, cardiology, endocrinology, nutrition, hematology. school physicals, management of chronic/acute illnesses, prescriptions, and many more.

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