IT Support and Hardware for Clinics
38.5K views | +3 today
Follow
IT Support and Hardware for Clinics
News, Information and Updates on Hardware and IT Tools to help improve your Medical practice
Your new post is loading...
Your new post is loading...
Scoop.it!

Healthcare Snapchat Marketing: Will It Work for You?

Healthcare Snapchat Marketing: Will It Work for You? | IT Support and Hardware for Clinics | Scoop.it

In the past few years, healthcare organizations have finally embraced social media as an important part of their marketing strategies.

 

But while many doctors, hospitals, and organizations use platforms like Facebook, Instagram, and Twitter to advertise and to keep in touch, Snapchat is a new frontier for most of us.

 

Is Snapchat the right fit for your medical organization? Should you incorporate the app as part of your daily marketing strategies? And what are your options for paid advertisements? You might be surprised at the possibilities.

Who’s using Snapchat?

Few healthcare marketers are currently active in Snapchat. There’s a good reason for this. For many years, teenagers were the primary users of the social media platform, which allows users to upload pictures and short videos that are designed to disappear after they’re viewed.

 

But now, these early adopters of Snapchat are today’s healthcare consumers. Some important stats to know:

  • 78% of 18-24 year-olds use Snapchat
  • 54% of 25-29 year-olds use Facebook
  • 63% of Snapchat users check it each and every day

(source: Pew Research Center)

Clearly, this demographic won’t fit every type of healthcare organization. But these demographics are visiting urgent care centers, searching for long-term primary care physicians, looking up gynecologists and other specialists, and learning that preventive health is worth it. Many are even caring for children or older generations in the family.

How can you use Snapchat to attract patients?

There are many practices and hospitals that post to Facebook daily or weekly in order to stay relevant and market their own content. But this particular strategy may not get you very far on Snapchat.

 

There are doctors who are active on Snapchat and maintain a steady stream of followers. However, these doctors have put a lot of work into maintaining their brands—people like TV’s Dr. Sandra Lee (@drpimplepopper).

 

One of Snapchat’s most beloved doctors is Dr. Michael Salzhauer (@therealdrmiami), a plastic surgeon who posts both fun and graphic Snapchat stories. (Snapchat does not censor content as other platforms do.) While patients sign consent forms, Dr. Salzhauer’s “snaps” have started a debate about the ethics of posting live surgeries for all to see.

 

Some doctors have found innovative ways to gain views and followers. One British surgeon used Snapchat Spectacles (sunglasses embedded with a small camera) to stream a live surgery as a teaching tool. Of course, this particular strategy was targeted at the medical community and is not optimal for gaining patients.

 

So what strategies can help you use Snapchat as a tool to help patients find your hospital or practice? For the most part, you’ll want to investigate Snapchat’s paid advertising options.

A look at Snap Ads (Snapchat Advertising)

Depending on your target demographic, Snap Ads can be ideal for some marketing goals.

 

There are few restrictions on ad content (at least within the US), aside from restrictions on marketing diet products and weight loss services. And the best part? It’s a lot of fun to create ads your audience will love.

 

Your ad can take on a few formats:

 

Snap Ads

Snap ads show up as users view stories from people they follow. Vertical videos showcase your brand and your services, encouraging your audience to get a flu shot, schedule a checkup, or get tested for STDs—and providing a quick link to your website.

 

Filters

Sponsored geofilters let people in or near your office (or near a target location like a college campus or event) take a selfie and add your custom filter over it.

 

An example filter might be a silly frame of teeth with a reminder to floss and see the dentist. The possibilities are limitless!

 

AR Lenses

Finally, AR lenses are the most advanced option. Custom-designed augmented reality features use selfies to make it appear the Snapchat user has transformed into a doctor, for example. In this case, the surgical mask and/or stethoscope would follow the user whenever she turns her head.

 

Of course, Snapchat advertising won’t be a great fit for every medical specialty or marketing goal. However, Snapchat is an excellent match for many advertising campaigns targeted at users up to age 34.

Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

No comment yet.
Scoop.it!

The Technology Used to Create Dentures is Improving

The Technology Used to Create Dentures is Improving | IT Support and Hardware for Clinics | Scoop.it

It’s important to make sure that you’re using the most up-to-date technology when you create dentures for the patients at your improving dental practice. Your patients will expect the best when it comes to their dentures, which will improve patient satisfaction considerably.

 

WHICH NEW TECHNOLOGIES ARE BEING USED TO CREATE BETTER DENTURES?

 

Sophisticated computer software is being used to help dentists create better molds of a patient’s mouth, which allows dentists to create dentures that are more similar to natural teeth. As a result, they’re likely to allow patients to eat a wider range of foods and last for a longer period of time.

 

In addition, the latest software helps dentists perform more effective scans of a patient’s mouth. This allows a patient’s mouth to be modeled in three dimensions, which can greatly improve the quality of dentures that they’re able to produce.

 

That’s because these scans allow dental care providers to see areas of the mouth that would otherwise be difficult to observe.

 

Furthermore, the materials that are used to create dentures have improved over the years. They have become much stronger, which makes it possible for patients to eat a wider range of foods. Furthermore, the materials that are used to create today’s dentures are longer-lasting as well.

 

Also, advanced polymers can now be used to hold dentures in place, which can allow patients to eat a wider range of foods.

 

WHAT CAN WE EXPECT FOR THE FUTURE OF DENTURES TECHNOLOGY?

 

As time goes on, computer technology that’s used by dental practices will become far more advanced. Also, the materials that are used to make dentures are likely to improve as well.

 

This will dramatically improve the quality of dentures that can be produced, which will greatly improve patient satisfaction.

 

Not only will the materials used to make the dentures themselves improve, but the quality of the materials used to hold dentures in place will improve as well.

 

This will help to prevent patients from having the experience of discovering that their dentures come out when they eat certain types of foods, which will allow you to provide dentures that patients are more satisfied with than ever!

Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

No comment yet.
Scoop.it!

High-Tech Dental Cameras Can Improve Your Practice

High-Tech Dental Cameras Can Improve Your Practice | IT Support and Hardware for Clinics | Scoop.it

As a dentist, it’s important to make sure that you have the latest dental cameras for your practice, which can improve your patients’ dental health. In fact, many dental cameras that are on the market today can be connected to the internet, which allows you to quickly send the images to dentists at other practices.

 

The images that you capture with these digital cameras can allow you to identify dental health problems more easily than you could otherwise, which could keep your patients’ dental issues from becoming more serious.

 

HOW HAVE DENTAL CAMERAS IMPROVED?

 

Not only can today’s dental cameras send images to the internet, but they have a higher resolution than dental cameras of the past.

 

This allows them to capture much sharper images, which can

make it easier to have an improving dental practice and improve the health of your patients.

 

As more dentists begin to use these cameras, it will become increasingly important to use them at your practice, which will help you keep up with the competition.

 

HOW ARE THE NEW DENTAL CAMERAS USED?

 

The latest dental cameras can be used to take photos of patients’ teeth and gums. Not only can the cameras be used to capture still images, but they can be used to take videos as well.

 

Videos can allow you to save footage of a patient’s entire mouth on one file, which can make it much easier to collaborate with other dentists to improve the health of patients who visit your practice.

 

THE PRICES OF HIGH-TECH DENTAL CAMERAS ARE DROPPING

 

High-tech dental cameras that were once quite expensive are now much more affordable than they were in the past, which is due to increased availability.

 

In fact, there are digital intraoral cameras that your practice could obtain for less than 300 dollars.

 

The sky is the limit when it comes to the dental cameras of the future

 

High-tech dental cameras of the future are likely to become far easier to use, more effective, and more reasonably priced.

 

This is likely to benefit both your practice and the dental health of your patients!

Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

No comment yet.
Scoop.it!

Do I need to work with a healthcare web developer?

Do I need to work with a healthcare web developer? | IT Support and Hardware for Clinics | Scoop.it

Your healthcare website is the first impression many patients will get of your practice. If they like what they see, they’ll likely request an appointment. If it fails to deliver, they’ll move on to the next.

 

There are plenty of options for launching a healthcare website. You could build your own using a platform like Squarespace or WordPress, or you could work with a web developer you know.

 

If you want a site that will help you achieve your practice growth goals, however, it needs to be created by a professional healthcare web developer.

 

Here’s a look at why your healthcare website must be made by an expert with industry-specific knowledge.

 

5 reasons to choose a healthcare web developer

1. Build a responsive site

Most U.S. adults (81 percent) have a smartphone, according to the Pew Research Center. Given this number, it’s not surprising that an estimated 141.9 billion local searches will be performed in the U.S. on mobile devices in 2019, according to Statista. Statista also estimates 62.3 billion searches to be performed on desktop computers. This makes the importance of a responsive healthcare web design clear.

 

A responsive website adjusts to fit the screen size of the device it’s viewed on — i.e. smartphone, tablet, laptop, desktop computer. This ensures each person who visits your site has a great user experience.

 

2. Get a beautiful site designed to be found in search

Right now, there are more than 1.7 billion websites on the internet, according to InternetLiveStats. If you want patients to find and enjoy your site, it needs to be optimized and designed by someone who knows what they’re doing.

 

A seasoned healthcare web developer has plenty of tried-and-true search engine optimization strategies to boost your standing in search results. This might involve including structured data to share your brand, location, services, and star rating with search engines.

 

They’ll also likely increase traffic by updating your website with new tags, descriptions, content, and links. Additionally, page speeds will be optimized for fast-loading on any device.

3. Ensure the right keywords are included

Your patients don’t want to visit a generic healthcare website. In fact, half of people will leave a website if the content is irrelevant, according to Clutch. 

 

This is a non-issue when you work with a healthcare web developer because they’ll create content that’s specific to your specialty and local area. Keywords relevant to your patient base will be weaved into the content in a natural-sounding manner to boost traffic and attract the right audience.

4. Provide easy navigation

Nearly all people (94 percent) cite navigation as the most important website feature, according to Clutch. This makes sense because patients won’t get value from your website if they can’t find anything.

 

An experienced healthcare web developer knows what patients look for. You can trust them to organize your website in a straightforward manner.

5. Create a site that patients want

People don’t expect the same website features from businesses in every industry, so it’s important to work with someone who knows what patients want.

 

For example, nearly one-third of people (31 percent) would be more likely to choose a service provider if online scheduling was offered, according to GetApp. Notably, patients would prefer to schedule a doctor appointment online more than any other type of service.

 

Beyond online scheduling, a healthcare web developer will make sure your site is filled with other features coveted by patients. This might include provider staff bios, pictures and videos of your office, and patient testimonials.

 

Your healthcare web design is a huge reflection of your practice. Since many patients will visit your website before scheduling an appointment, it needs to make a great impression.

 

It’s true that anyone can design a website these days, but that doesn’t make it a quality product. Your practice deserves a site that truly reflects the outstanding patient care you provide.

Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

No comment yet.
Scoop.it!

Tips For Upgrading From Paper To Cloud Storage

Tips For Upgrading From Paper To Cloud Storage | IT Support and Hardware for Clinics | Scoop.it

One great way to reduce the number of paper files at your dental practice is by storing your data electronically. Scanning files will allow you to upload data to your computer system, which can reduce or eliminate your paper file storage.

 

Not only that, but your practice can even take an additional step to ensure that these files can always be accessed by using cloud storage. Here are a few important things that you should know about storing your data digitally:

 

YOU CAN SCAN PAPER FILES YOU ALREADY HAVE

 

Even if you already have lots of paper files with patient information and other forms of data that are essential for running your practice, it isn’t too late to scan them and store them digitally instead.

 

After you’re finished doing that, you can shred the paper files, which will mean that you’ll no longer need space to store hard copies of the information.

 

USING DIGITAL STORAGE REQUIRES CYBER-SECURITY

 

If you use a file scanning program instead of keeping paper files, it’s possible to keep the digital data just as or more secure than paper files. However, this will only be true if you take steps to protect your cyber-security, such as using a high-quality antivirus program and training your employees on how to avoid phishing and malware.

 

Keep in mind that these types of cyber-security threats are likely to become more sophisticated as time goes on, which means that you need to stay informed about the latest cyber threats that could pose a risk to your practice.

 

CHOOSE YOUR STORAGE PROVIDER CAREFULLY

 

It’s essential to make sure that you choose a trustworthy cloud-based dental software program, which will be responsible for the safekeeping of your practice’s data.

 

In order to know that a cloud storage program is right for your practice, it’s important to make sure that their data storage policies are HIPAA-compliant.

 

You’ll also want to read some reviews of the cloud storage program, and it’s essential to make sure that you’ll have enough digital storage space for all of your practice’s files.

Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

No comment yet.
Scoop.it!

Looking To Improve Your Practice? Try Using Cloud-Based Software

Looking To Improve Your Practice? Try Using Cloud-Based Software | IT Support and Hardware for Clinics | Scoop.it

To stay ahead of the competition, businesses need to keep up-to-date with the latest technology. Server-based software systems will make life easy for you and your staff.

 

However, these systems are dependent on other hardware and servers; which are based in the office.

 

Furthermore, they need constant upkeep and updating. That is why most industries are adopting cloud-based software. It is time for your dental practice to enjoy the benefits of cloud-based dental software.

 

ABOUT THE SOFTWARE

 

Cloud-based software, popularly referred to as ‘SaaS’, enables its user to access software applications which are on shared computing using the internet.

 

Thus, the business owner has access to their enterprise applications from any location at any time.

 

HOW CLOUD-BASED SOFTWARE WILL IMPROVE YOUR DENTAL PRACTICE

 

• BETTER ACCESSIBILITY

 

Using a server-based software means a dentist will have to be present at the workstation to access any files and data he or she may need.

 

On the other hand, with Cloud-based software, you can have access to any files you need at any time from anywhere. Convenient, right?

 

• BOOSTS CONFIDENTIALITY

 

In any medical practice, confidentiality is paramount. Cloud-based software helps protect records and patients’ information.

 

You no longer have to worry about manually backing up any files. The programs of the software are compliant with the set HIPAA rules. Besides, backups are automatically done at specific intervals in the day.

 

• EASY TO USE

 

The first thing to check before adopting new technology is the ease of use. Server-based software needs a server to operate. Servers take up much space, and their maintenance could be expensive.

 

Cloud-based dental software does not require the use of bulky equipment; hence it doesn’t take up space in your dental practice.

 

• ALLOWS FOR SCALE

 

With reliable and easy to use dental software, you get more free time, which you can use to find ways to grow your practice. Cloud-based software has numerous helpful features which enable you to reactivate past patients, acquire new ones, and retain existing ones. You can then focus on developing a robust marketing plan for your practice.

 

HOW TO EASE TRANSITION

 

Using Cloud-based dental software has more advantages than using server-based software. Its accessibility, flexibility and scalability remain unmatched.

 

Thus, if you are considering making the transition, consider seeking expert advice. They will recommend which equipment you need and how to optimize your investment.

Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

kamil.treboszka's curator insight, January 8, 1:56 PM
Uważam, że warto sprawdzić czy nie warto czasem skorzystać z oprogramowania cloud-based. 
Scoop.it!

Smart Devices And 3D Printing Are Revolutionizing Dentistry

Smart Devices And 3D Printing Are Revolutionizing Dentistry | IT Support and Hardware for Clinics | Scoop.it

Smart devices and 3D printing are likely to play an important role in improving dental practice, and they’re likely to become increasingly important in the future.

 

Not only do these technologies play a role when it comes to dental care that’s used in offices, but they’re also beginning to play an important role in at-home dental devices, such as electric toothbrushes.

 

SMART TECHNOLOGY IS REVOLUTIONIZING THE DENTAL FIELD

 

Digitized dental x-rays make it possible to create three-dimensional images of a patient’s teeth, which can improve the overall standard of dental care that’s offered at many dental practices.

 

Not only can digital dental x-rays provide an exceptional view of the patient’s teeth, but they can also allow dentists to examine the bone that’s underneath the teeth.

 

Furthermore, smart x-ray machines can quickly upload data to devices that allow dentists to create exceptionally precise caps, crowns, and other dental devices, including various forms of orthodontia.

 

3D PRINTING IS BEING USED TO MAKE TOOLS IN DENTISTRY

 

These devices are able to quickly turn a digital rendition of a crown or cap into a physical product, which can make these products much more affordable for patients.

 

In addition, 3D printers are being utilized to create dentures and orthodontic devices, which enables these products to be precisely fitted for a patient’s mouth. Not only that, but 3D printers make it possible for dental devices to be created more quickly.

 

3D PRINTERS CAN MAKE PRODUCTS OUT OF MULTIPLE KINDS OF MATERIAL

 

3D printers can be used to create products that are made out of composite resins and even metals that are commonly used in dentistry to create crowns, caps, and other dental products.

 

Furthermore, 3D printers can be used to create dental tools with an exceptional level of precision as well, and the precise nature of 3D printing allows dentists to create thinner veneers for patients.

 

ADVANCES IN TECHNOLOGY WILL ONLY FURTHER IN DENTISTRY

 

High-tech dental products, such as smart x-ray machines and 3D printing, will become available to dentists for lower prices and become far more sophisticated.

 

Some of the advances in smart dental equipment that will happen in the future could be beyond anything that could be anticipated today, which means that you will have an improving dental practice over time.

Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

No comment yet.
Scoop.it!

10 Tips for Protecting Patient Health Information in the Workplace

10 Tips for Protecting Patient Health Information in the Workplace | IT Support and Hardware for Clinics | Scoop.it

Protecting patient health information in the workplace involves employees following practical measures so that a covered entity is compliant. Below are ten tips for protecting patient protected health information (PHI) in the healthcare workplace.

  1. Take steps to minimize the risk of unauthorized access by implementing access controls. 
  2. Providing training on PHI handling, for employees who perform health care administrative functions. 
  3. Be mindful of when patient written authorization is required. 
  4. Back up your data
  5. Implement firewalls
  6. Take steps to secure “paper PHI,” by stowing it (i.e., by placing it in a drawer or folder when it is not being used).
  7. Never leave paper PHI unattended.
  8. Encrypt mobile devices
  9. Ensure passwords are not shared between co-workers.
  10. Keep antivirus and antimalware software up-to-date.

How Do I Protect Patient Health Information in the Workplace?

Tip #1 for protecting patient health information in the workplace: Access controls ensure patient protected health information is only accessed by those employees performing HIPAA-covered transactions.


Tip #2  for protecting patient health information in the workplace: Both the HIPAA Privacy Rule and the HIPAA Security Rule have training requirements. 

 

The HIPAA Privacy Rule training requirement is at 45 CFR § 164.530(b)(1). A covered entity must train all members of its workforce on the policies and procedures with respect to protected health information.

 

Training must be provided to each new workforce member within a reasonable period of time after the person joins the workforce. Workforce members must also be trained if their functions are affected by a material change in the covered entities’ Privacy Rule policies and procedures.

 

The HIPAA Security Rule training requirement is an administrative safeguard at 45 CFR § 164.308(a)(5). The Security Rule requires covered entities to implement a security awareness and training program for all workforce members. 

 

Tip #3: Written authorization from a patient is required when a covered entity seeks to use or disclose psychotherapy notes, substance abuse disorder and treatment records, and for marketing purposes.

 

Tip #4: HIPAA imposes certain data backup requirements. Data should be backed up periodically. In addition, it is a good idea to back up data periodically through hardware, such as flash drives and external hard drives, and then copy data through the cloud as it is being modified.

 

This redundancy ensures critical information will be readily available. If feasible, covered entities should have backups in multiple locations.

 

Tip #5: Firewalls are essential in ensuring electronic protected health information is not improperly destroyed. Proper firewall use can help to ensure that a covered entity’s network does not fall victim to unauthorized access that might compromise the confidentiality, integrity, or availability of ePHI.

 

Tip #6: Protected health information recorded in paper form must be secured. Employees should immediately report all incidents that may involve the loss or theft of such paper records. 

Medical records and PHI must be located and used so as to minimize incidental disclosure of PHI

 

Tip #7: “Paper PHI” should never be left unattended. Extra care must be taken when patient charts are temporarily transported to a patient’s home. These charts should be secured while en route and temporary stored at the workforce member’s home. 

 

Tip #8: Encrypting Mobile Devices protects against hackers obtaining access to these devices. Mobile devices should also be password-protected, and should only access a specific Wi-Fi (WP2). 

 

Tip #9: Employees should never share passwords. In addition, default passwords should be changed immediately after being assigned a new application. Passwords should not be reused between different systems. In addition, passwords should be changed if they become compromised.

 

Tip #10: Keeping antivirus and antimalware software current is of vital importance. Software updates and patches should be timely applied to keep networks secure.

Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

No comment yet.
Scoop.it!

The benefits of software solutions for healthcare marketing

The benefits of software solutions for healthcare marketing | IT Support and Hardware for Clinics | Scoop.it

5 benefits to healthcare marketing software

1. You can spend more time with your patients.

Marketing your practice can require a significant amount of time. Even if you contract an agency for healthcare marketing services, you may have to wait for specific marketing tactics to be manually completed.

 

A good healthcare marketing software such as PatientPop will use automation to help boost your search engine optimization, improve the patient experience, and enhance your online reputation. Automation allows for a more hands-off approach, so you can stay focused on patient care.

2. You’ll constantly get new features.

As healthcare evolves, so do the needs of a practice. Software technology is the only healthcare marketing solution that can keep pace with shifts in the industry.

 

Good healthcare marketing software companies listen to their users’ feedback and implement worthwhile changes or additions, so the value of the software increases with time. PatientPop regularly releases product enhancements and new offerings to help practices succeed.

3. You’ll have access to a customer support team.

As with any new piece of technology, there can be a learning curve. A good software company will have a committed customer service model with a team that can offer strategic assistance and answer any questions.

 

They can help advise your marketing strategy, so that it aligns with your specific business goals. They can also make sure you are using the software to its full capacity, so you are getting the full value of your marketing investment.

 

PatientPop practices receive ongoing strategic help from dedicated Customer Success representatives to ensure they are getting the best possible results from the PatientPop solution.

4. The software is designed with you in mind.

Another benefit of healthcare marketing software is that it is designed with your practice’s needs in mind. Whereas other marketing solutions may serve clients across multiple industries, healthcare marketing software companies understand the important rules and regulations associated with the medical industry.

 

PatientPop is a HIPAA-compliant healthcare marketing solution that integrates with more than 60 EHR/EMRs serving a variety of healthcare markets. By integrating with other healthcare technology you use, PatientPop can deliver more automated features and help boost efficiency at your practice.

5. You’ll get all your healthcare marketing needs in a single solution.

Often, providers are in the position of having to hire one consultant or agency to host their website and another to help manage their online reputation. But managing multiple service vendors or digital tools is a job in itself.

 

PatientPop offers everything providers need to attract and retain patients in a single solution, including enhancing your web presence, elevating your reputation, and increasing your practice’s efficiency.

Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

No comment yet.
Scoop.it!

Check out the advantages of Hospital Information System

Check out the advantages of Hospital Information System | IT Support and Hardware for Clinics | Scoop.it

1. Easy Access To Patient Data

A well-implemented Hospital Information System means readily available patient data to the care providers. It is only a matter of few clicks and all the requisite information about a patient, from various departments in the hospital, can be available on the screen.

 

If the treating doctor needs to re-check the test reports of a patient, she need not go looking for the IPD file; logging into the HIS will give her instant access to those reports and timely treatment decisions ensue.

2. Cost Effective

HIS, when implemented well, cuts out on a lot of manual work that are essentially performed in hospitals, especially the ones where documentation and record keeping is required.

 

It helps in cutting down manpower because a lot of work gets automated and does not require manual intervention to store or analyze the information. It also saves much on storage and the related costs.

3. Improved Efficiency

Processes automated using software would mean that the processes will be taken care of mechanically without any human intervention and this will instantly ensure improved efficiency.

 

The software will not face human problems like fatigue, miscommunication or lack of focus; it will perform every task assigned to it with the same accuracy day in and day out.

4. Reduces Scope of Error

Because processes on HIS are automated and a lot of tasks are assigned to the software to perform with utmost accuracy with minimum human intervention, the scope of error is reduced dramatically.

 

For instance, while billing an IDP patient for the drugs used with HIS, the bill can hardly go wrong because the drug the nurse indents is what is billed for until and unless there is a shortage in stock or change in drug order after the indent has been sent. Per unit rate of the drug is saved in the software as part of standard operating procedure of automation.

 

Just selecting the drug name and the quantity will enable the software to calculate the amount due,accurately.

5. Increased Data Security & Retrieve-ability

Record keeping in hospitals is a mandatory bane with two challenges: keeping the data safe with only authorized personnel getting access to it and retrieving it in the minimum possible time. Add to these the perennial problems of space shortage, protection from natural elements and protection from pest damage etc.

 

HIS is the perfect solution to these problems. All the data is stored on the server or cloud, keeping it safe.

Since HIS works on logins, data security is becoming a non-issue offering data access based on the role of the person – Receptionist, doctor, nurse, radiologist, etc. Retrieve-ability of data stored on a server or cloud is only a matter of few clicks and the data will appear on the screen within seconds.

6. Improved Patient Care

Improved access to patient data and improved work efficiency means better and faster clinical decisions. In this age of evidence based medicine, the faster the clinician gets the diagnostic reports and the quicker her orders are implemented the faster is the patient recovery and the better it is on the patient care index.

 

With automation, all departments in the hospitals are inter-connected and the faster information access further improves the quality of patient care and the resultant bed turnover in the hospital.

Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

No comment yet.
Scoop.it!

5 Simple Tips to Manage & Run Cloud Based Laboratory Information System Effectively

5 Simple Tips to Manage & Run Cloud Based Laboratory Information System Effectively | IT Support and Hardware for Clinics | Scoop.it

 

1. Get A Cloud-Based Service Desk In Place

So you have a website and your LIS is on Cloud. Are they connected? When most of your potential visitors show a behavioral pattern of visiting your website first, before heading over to your lab, why not make the website interactive? Train a couple of employees to man your cloud-based service desk, which means have a virtual service desk where your customers are. Just like you have a service desk at your laboratory to assist your customers at the premises, assist them while they visit your website too.

 

This Cloud-based service desk can do live chat with your customers, help them if they need any assistance, follow-up in case the customers log out of the page abruptly etc.

 

Also,features such as patient portals and customer portals empower the users to download report through the website making them completely independent.

2. Go Mobile

The biggest advantage that Cloud-based servers provide a laboratory is the ease of mobility. Since the data is stored at a remote location and is not bound by the constraints of a physical hardware on the premises, investing on a mobile version of your laboratory’s website or even an App is a good idea. You can take patient satisfaction to another level when you offer your patients and potential patients the ease to reach or access their health information on the go.

 

With a virtual service desk in place, going mobile would mean more and better interactions, increased patient satisfaction and higher footfalls.

3. Ease Customer Experience Through Common ULID

Use of LIS allows allotting Unique Laboratory ID (ULID) which means any patient you ever had will have a unique number allotted to them. This unique patient ID will be available in the LIS and all the information about the patient – demographic as well as clinical–can beaccessed through this ID.

 

If implemented across all centers, the ULID concept combined with the flexibility of Cloud-based LIS allows your patients to walk into any of your centers and use the services, without registering again.

 

The patient only needs to give her ULID to the service desk attendant and the staff can simply log into the LIS to access patient information. The patient information can then be updated by the staff at the center and these updated diagnostic records can be accessed from any other location in future.

4. Have The Most Effective Meetings

While there is technology in place to conduct meetings between people from different locations, Cloud-based LIS effectively helps access any data from any location as long as their login has access rights to that data. This ensures faster exchange of information resulting in overall increased speed of operations of the laboratory.

5. Ease The Implementation & Audit of Qualit Indicators

Quality indicators are, undoubtedly, the lifelines of a laboratory. The BI tool is just what you need to moderate the activities in your lab and optimize performance. Be it monitoring sample workflow processing, number of patient visits, inventory flow, cash flow, consultant performance, overall business fluctuations over a period or any other business metrics that you care about.

 

You can develop standard quality indicators, key performance indicators and implement them across all the units using Cloud-based LIS. The Cloud-based LIS also allows collating and comparing results and progress from any location offering access to real time data.

 

While opting for Cloud-based LIS has its obvious benefits, there is a lot more that you can get out of it once you identify and track your key business metrics.

Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

No comment yet.
Scoop.it!

Quick Data Backup Tips In Health Businesses

Quick Data Backup Tips In Health Businesses | IT Support and Hardware for Clinics | Scoop.it

Do you know if your current business backups work? Do you know how to recover the data and how quickly you can recover it if you were to lose your data today?


Backups and data recovery can be a really easy business process. Continue reading and find out how.

Do you own or operate a health business?
Are you responsible for the data backup?
Do you want to ensure your backup strategy is effective and can deliver
when called upon?

If you answered yes, yes and yes then this is the right blog for you.

To start off with, we are here assuming two things, the first one is that you currently use a clinical application and the second is that you currently use a local server/workstation to host your clinical data.

 

1- It is not about what you back up, but how you retrieve it.


Before deciding on what you are going to use to backup your data, make sure you know how to retrieve and recover the data. We want to recover the data with ease, speed and efficiency. Many businesses use backup applications but are not aware how to recover the data when necessary. Make sure you know how to recover the data and document the process.

 

2- What we backup to matters.


Just backing up to another computer in the office is a very poor backup strategy. What we want to achieve is having a daily backup that we can take offsite, and also a local backup location to use when necessary. We recommend using USB 3.0 Hard Drives for your offsite backup and one single USB 3.0 HDD for a local backup. Others may choose tapes for example but USB 3.0 delivers outstanding quality and speed in recovery.
Note: Older computers may not have USB 3.0 ports. These are normally coloured blue (with USB 1.0 and USB 2.0 in black).

 

3- How often do we backup our data and how many hard drives do we need?


Very simple, You need one hard drive for every business day (for offsite backups) and one hard drive for your local backups. For example, a clinic that opens five days a week will need five hard drives for the offsite backup and one hard drive to be at the clinic at all times. The clinic would swap the offsite hard drives every day.

 

4- What backup software do we need?


It depends on your environment, how quickly you want to recover your data and how efficiently you want to do it. If you are using Windows Server 2008+ then you can use the backup module included in the server to create a backup schedule. You could also use your clinical application to create backups if necessary. We recommend a number of backup products that allows us to recover any data with ease if necessary. Backup Assist or Storage Craft are generally good options to explore.

 

5- How do I check my clinical data backup?


We recommend installing your clinical software on a separate office computer and recovering the clinical data on it every month. This is a very critical task as it will help you detect any issues with the backup that may have occurred. If you would like to find out how to recover your data then please do get in touch with us and we will assist. Another way to easily check the backup is to load your backup software and access the backup reports. Most good products are able to record if the backup has been successful or not.

Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

No comment yet.
Scoop.it!

Medical Device Security Risks: What Healthcare institutions can do

Medical Device Security Risks: What Healthcare institutions can do | IT Support and Hardware for Clinics | Scoop.it

Medical devices, just like any other Internet of Things (IoT) object, are prone to hackers. These hacks can get dangerous quickly— security risks with medical devices become patient safety issues, as while medical devices carry patient data that needs to be protected according to HIPAA laws, these instruments also perform critical functions that save lives.

 

Weaknesses that augment the risk of a potential breach include the fact that medical devices tend to be five to six years old by the time they are even put in use at hospitals, after which they are operating for another fifteen years. These devices are the most prone to security breaches, as they are not built with future tech advancements in mind.

 

On top of this, many hospitals have not updated or patched their software or medical devices until something has already gone wrong. After the WannaCry ransomwareattack in May of 2017, Windows released patches for operating systems as old as Windows XP, yet many hospitals are slow to download the patch, and some did not download it at all. Hospitals, along with medical device manufacturers, are testing and deploying the patches across the millions of medical devices.

 

Due to the increasing connectivity of medical devices, cyberattacks have been steadily increasing over the past few years.

Here are some examples of alarming events that have occurred with medical devices:

  • In 2014, researchers alerted the Department of Homeland Security that certain models of the Hospira infusion pump could be digitally manipulated. A year later, the FDA issued an advisory discouraging hospitals from using the pump; however, it is still in use in many medical settings. Even if a security risk is detected, the device is still needed for patient health.

 

  • Years later, in September 2017, eight security vulnerabilities were found in the Medfusion 4000 Wireless Syringe Infusion Pump, the worst of which had a Common Vulnerability Scoring System (CVSS) score of a 9.8 out of 10.

 

  • In 2016, researchers from the University of Leuven in Belgium and the University of Birmingham in England evaluated ten types of implantable cardioverter defibrillators (ICDs) and gained the ability to turn off the devices, deliver fatal shocks, and access protected health information (PHI). Not only could they drain the battery and change the device’s operation, if the researchers had used slightly more advanced or sophisticated equipment, they would have been able to interfere with the devices from hundreds of meters away.

 

  • In late 2016, over 100,000 users of insulin pumps were notified of a security vulnerability where an unauthorized third party could alter a patient’s insulin dosage.

 

  • In May 2017, NSA hacking tools believed to have been stolen by North Korea were used to infect MRI systems in US hospitals. Although this hack did not directly threaten patient safety, the machines ceased functionality for an extended period of time, increasing the need for hospital resources and causing critical delays.

 

  • In August of 2017, the FDA recalled 465,000 implanted cardiac pacemakers due to a vulnerability where unauthorized users could modify the pacemaker’s programming.

 

After all of these life-threatening hacks, the FDA has provided updated recommendations with a revision of NIST’s 2014 Framework for Improving Critical Infrastructure Cybersecurity.

 

Cybersecurity risk assessments can facilitate calculating the vulnerability of these medical devices. One form of this is penetration testing, where security engineers target identified or unidentified vulnerabilities in code and report the product response. Other types of risk assessments can include malware testing, binary/byte code analysis, static code analysis, fuzz testing, and security controls testing.

There are four key steps that a healthcare organization using these medical IoT devices can take to protect patient data and the devices themselves:

  1. Hospitals should use proactive approaches to hacking threats rather than waiting for something to go wrong; always change default passwords and factory settings.
  2. Healthcare companies should also assess their legacy systems and any outdated hardware; systems that are outdated are not only prone to hackers but do not integrate with newer devices perfectly. This lack of interoperability leads to more security gaps, which creates a cycle of weakness.
  3. Hospitals should isolate the medical devices that cannot be patched on a separate network so that hackers do not have access to the medical devices, in a process known as network segmentation.
  4. To discard hardware, the disposal should be done domestically, include complete data destruction, and be coordinated so that data cannot be recreated from abandoned devices.

 

Medical devices are not removed from the realm of hackable devices and should be treated as such. In fact, they should be treated with even more caution and care. If these devices are infected by hackers, both safety and privacy are at risk. Hospitals have an obligation to ensure the highest degree of security controls within medical devices they use. While the FDA may issue guidelines or recommendations with caution, as they put patient well-being above all, government agencies should still do everything in their power to make cybersecurity recommendations for medical devices enforceable and part of the law.

Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

No comment yet.
Scoop.it!

Healthcare Cybersecurity: Why Healthcare is Vulnerable 

Healthcare Cybersecurity: Why Healthcare is Vulnerable  | IT Support and Hardware for Clinics | Scoop.it

Why Healthcare is Targeted

There are a few reasons why the healthcare industry is a particularly appealing target for cyberattacks.

 

  • Outdated Operating Systems

Healthcare organizations use Microsoft software at a higher rate than other industries. This is the result of the majority of medical devices operating using Microsoft technology.

 

In addition, outdated Microsoft operating systems are still used in abundance, as it can be difficult to update the software on many of the medical devices.

 

However, it isn’t just about the software, many doctors are reluctant to adopt more advanced technology, according to The New Yorker. Employee hesitation is the biggest obstacle to implementing newer more secure technologies.

 

  • Employee Training

Phishing attacks have become more sophisticated making it difficult to recognize a phishing email. Employees should be trained regularly on healthcare cybersecurity however, security training in a healthcare environment often falls to the wayside due to the busy nature of the work.

 

Healthcare workers are generally moving at a fast-pace, checking their emails while on the go. This makes them more likely to click on a malicious link.

  • Valuable Data

The sensitive nature of the data that healthcare organizations hold on their patients makes them an appealing target.

 

Healthcare information is ten times more valuable on the dark web than financial information. Protected health information (PHI) can include anything from treatment information, Social Security numbers, contact information, address, etc.

 

With the vast amount of personal information held by healthcare entities, identity theft is a real possibility. 

Healthcare Cybersecurity: 3 Strategies to Protect Against Phishing Attacks

Organizations working in healthcare must implement cybersecurity practices to safeguard the PHI they are working with. Most healthcare organizations do not have sufficient measures in place. 

 

Healthcare cybersecurity should incorporate the following:

  • Cross-platform Solutions

Implement healthcare cybersecurity across multiple platforms such as email platforms, web browsers, and other software that connects to the network. Continually update infrastructure to ensure that all systems are running the most up-to-date software.

 

If there are any computers or medical devices that cannot be updated to newer software, they should be replaced. Although this can be an expensive undertaking, upgrading devices does not need to be done all at once.

 

  • Take Advantage of Teachable Moments

Using real incidents to highlight threats will resonate better than general training on cybersecurity. When an employee receives a suspicious email, it is important to teach them why the email is suspicious, and what to look for in the future.

 

Phishing emails can be difficult to recognize as hackers disguise themselves as a trusted user.

 

There are a few things to look for, such as checking the email address, looking for grammatical errors, or generic greetings. Seeing a real example of a malicious email will prompt employees to modify their behavior when opening emails.

 

  • Privacy as a Priority

Privacy of patient data is of the utmost importance. Healthcare organizations must implement email security tools that filter out harmful emails. In addition, PHI should only be emailed externally when it is encrypted.

 

Emails sent outside of an organization pass through a third-party server on their way to the intended recipient. Encrypting emails will mitigate the risk of data in transit being compromised.

 

Healthcare organizations, no matter the size, are continually targeted by cyberattacks.

 

The vast amounts of sensitive information compounded by outdated technology make healthcare organizations the perfect target for phishing attacks. As such, healthcare organizations must be vigilant in their efforts to bolster their cybersecurity.

Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

No comment yet.
Scoop.it!

Benefits of Cerec Systems and Intraoral Cameras in Your Practice

Benefits of Cerec Systems and Intraoral Cameras in Your Practice | IT Support and Hardware for Clinics | Scoop.it

Becoming an early adopter of dental health IT, such as CEREC (Chair-side Economical Restoration of Esthetic Ceramics) systems and intraoral cameras can help improve a dental practice.

 

Health IT systems have many benefits compared to conventional techniques and systems. Early adoption of CEREC systems and intraoral cameras can offset the costs associated with acquiring these technologies.

 

CEREC SYSTEMS

 

CEREC systems are a part of dental health IT that is utilized by dentists who mostly work with crowns and dental implants. The main benefit of using this chair-side software is that the software enhances a dentist’s ability to develop and place implants and crowns.

 

CEREC systems are used in collaboration with intraoral cameras and other hardware for 3D imaging to create implants and plan for surgery.

 

Another benefit of using dental health IT is that the patient participates in all the steps involved in the restorative procedure. CEREC software allows for the creation of 3D renders of the mouth where the patient can see how their dentition will be affected by the restorative procedure.

 

The participation of patients in the restorative process is a way of improving dental practice since the dentist and the patient can consider different treatment possibilities before settling on the best one.

 

Dentists with the ability to create implants and crowns onsite reduce the time the patients have to wait for their restorative procedures.

 

INTRAORAL CAMERAS

 

An intraoral camera is part of health IT hardware that allows the dentist and the patient to see the sites where decay is located and areas where restorative treatment is required.

 

One of the benefits of intraoral cameras is that they are simpler to use and understand compared to conventional X-ray images.

 

Intraoral cameras ensure that the dentist and patient see a clear and high-quality image that is unmatched by the conventional oral mirror. Health IT, including intraoral cameras, is beneficial to the education process in dentistry since students have access to clear images and can better grasp the concepts being taught.

 

In conclusion, there are three main benefits of health IT, including improving accuracy compared to conventional methods, improving dental practice efficiency, and improving predictability outcomes.

Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

No comment yet.
Scoop.it!

3D Printing In Dentistry

3D Printing In Dentistry | IT Support and Hardware for Clinics | Scoop.it

At one point in time, the idea of replicating three-dimensional models of various objects by a machine would seem like science fiction.

 

Today, 3D printing technology has penetrated its way into the field of dentistry and is proving to be a force to be reckoned with.

 

Dental Practice Compliance has even endorsed its use

 

EXAMPLES OF 3D PRINTING IN DIFFERENT FIELDS OF DENTISTRY

 

• ORAL AND MAXILLOFACIAL SURGERY

 

Oral and maxillofacial surgery is very complex and requires high precision. With 3D printing, a dentist can generate the patient’s information through imaging and scanning.

 

With that information, a dentist can create a digital 3D model of the affected area that has to be operated on.

 

The digital models will help a dentist to properly analyze the part that is going to be operated on before commencing the surgery. A 3D model can be printed to help the dentist create cutting drills that will be used for the surgery.

 

A surgical guide will also be developed from the 3D models to ensure neighboring muscles and bones are not damaged during the surgery on the affected area.

 

To ensure perfection, a dentist can practice the same surgery on the 3D models before going to the actual patient.

 

• PROSTHODONTICS

 

Artificial parts are required to replace missing parts of a person’s tooth, skull or jawbone, and they are normally referred to as prostheses.

 

They can be made from a wide range of materials like silicon and porcelain. The teeth of the patient’s parents are scanned with small cameras to create a 3D model of a jaw.

 

This 3D jaw is then used to create a flawless prosthesis for the teeth that were damaged or missing.

 

• ROOT CANAL

 

Root canal infections are usually examined with X-rays by a dentist, which only give them a one-sided view.

 

However, with 3D imaging and scanning, a dentist is able to look at the roots from a multi-directional perspective.

 

This gives them a better understanding of the problem and how to solve it. 3D-printed root canal guides assist in the removal of the pulp tissue that was damaged, thus providing accurate results.

Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

No comment yet.
Scoop.it!

Leveraging Data Lakes

Leveraging Data Lakes | IT Support and Hardware for Clinics | Scoop.it

What is a Data Lake?

In the early days of modern computation, computers of the 1950s, 60s, and 70s would collect data from physical repositories (cards, keyboard input, and tapes) and deal with it in memory, meaning a virtual environment.

 

In the late 1970s, computers started to cluster data for processing within worksheet alike structures, the grandfather of DataBases.

 

DataBases were to follow and the logic behind it was for data to be input in a logical manner according to previous human classification, so although raw data (in the sense it hadn’t been previously treated) went into the Database tables, the decision of what would fit where and why was based on human criteria.

 

Databases are in fact a limited tool since they require specific contexts, meaning there is a Database for Accounting Data which must be a distinct entity than the Database for Logistics Data (although they may need to connect and have mutual referencing structures).

 

So, most of the Systems and Tools under operation today, still have their own Database structures that interconnect and exchange data towards creating added value information.

 

The Database evolved to larger clusters of alike data, which are the Data Warehouses and, although the process may somehow differ, Data is grouped in the same manner while pertaining to a given common context.

 

With the event of BigData (for Data tends to grow, exponentially), plus nowadays innovation in data handling/ processing tools, we have reached a stage where large flows of several types of Data may be channeled into extremely large data repositories (Data Lakes), in an ad-hoc manner which nevertheless allows correlation to be established under pre-defined “schema” wherefrom to extract meaningful information.

 

The main leverage of Data Lakes pertains the following characteristics:

  • While Data Warehouses store structured already processed Data, Data Lakes also store semi or unstructured as well as completely raw and (apparently) unrelated data. And, no … it’s not a waste of time and space since most times relationships are only found after processing.
  • Data Warehouses architecture implies expensive large data volumes whereas Data Lakes are specifically designed for low-cost
  • Data Warehouses obey by a pre-defined structure in which data is stored (pre-defined data classes and families), while Data Lakes have great flexibility towards dynamic structural configuration. And that is more the manner in which humans apprehend information and think.
  • Data which goes into Data Warehouses is mature (it has a clearly defined context), yet Data Lakes store Data that is still maturing (still finding its place in the overall context).
 
Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

No comment yet.
Scoop.it!

Dental Practices Can Improve By Using Big Data Analytics

Dental Practices Can Improve By Using Big Data Analytics | IT Support and Hardware for Clinics | Scoop.it

As a dentist, your online and offline marketing strategies are both important. Not only that, but analytics programs can help you to make sure that you’re promoting your business to the right people.

 

Analytics programs for dentists will help you to analyze and understand the demographics of people that visit your website most often.

 

In order to be sure that you have chosen the right dental practice analytics program, you need to read reviews of the program, know how helpful their customer service tends to be, ensure that it’s compatible with your computer system, and ensure that it’s user-friendly.

 

Analytics programs for dentists will allow you to use the power of artificial intelligence for market research, which will do some of your job for you.

 

GREAT EXAMPLES OF ANALYTICS PROGRAMS FOR DENTISTS

 

While there are many analytics programs that are excellent for dentists, the ones listed in this article are considered to be among the best analytics programs for dental practices. Here are three of the best dental practice analytics programs for your improving dental practice:

 

Practice Analytics

 

Practice Analytics is able to help you analyze data that would ordinarily not be recognized at all, which can greatly improve your ability to promote your practice. In addition, the program is designed with the needs of dental practices in mind, and they offer a free trial and affordable pricing!

 

DeCare Analytics

 

DeCare Analytics is run by dentists, statistics experts, and actuaries. This helps to ensure that the data that you collect and analyze with the program is able to yield important insights for your marketing strategy. Furthermore, the program is quite popular among successful dental practices, which is another reason why it could work great for you!

 

Square Practice

 

This program is one of the best analytics programs that’s designed for dentists. The powerful software of Square Practice can help you determine the best keywords for your site, improve your marketing techniques, store the data securely using cloud technology, and more! Not only that, but the company offers great customer service and is trusted by numerous dentists. Overall, Square Practice is a great program to choose!

Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

No comment yet.
Scoop.it!

How Improvements In Technology Will Impact Dental Practices

How Improvements In Technology Will Impact Dental Practices | IT Support and Hardware for Clinics | Scoop.it

If you are a dentist, it’s important to be familiar with the ways that improvements in technology could impact your business. 

 

While many ways that technology will affect you are positive, there are also some concerns that you need to be aware of in the digital age. 

 

Luckily, having an improving dental practice in the modern era is very possible if you follow a few essential tips.

 

WHAT DO THESE TECHNOLOGICAL IMPROVEMENTS MEAN FOR YOUR  DENTAL PRACTICE?

 

Improvements in technology can reduce or eliminate paper waste, and these changes can also make it possible to have a better-organized practice. 

 

In addition, the quality of dental procedures will improve as years go on, and the sky is the limit when it comes to the advances in the technology that’s used to treat your patients.

 

In fact, improved dental technology will make it possible to perform procedures faster and more effectively, which will make going to the dentist far more convenient for patients.

 

Technological advances could even improve public dental health since people with dental phobia often avoid essential dental care due to anxiety, which could be greatly reduced by improvements in technology.

 

It’s estimated that around 20% of patients have some level of dental phobia, which makes them less likely to seek dental care. Luckily, improved technology can make it easier for these patients to seek treatment! Nanotechnology, improvements in sedation dentistry, laser dentistry, and more precise dental equipment will make going to the dentist less anxiety-inducing for patients who struggle with dental phobia.

 

WHAT ARE SOME IMPORTANT CONCERNS TO BE AWARE OF?

 

While digital data storage makes it easier to have a well-organized, improving dental practice, improperly storing data electronically could result in sensitive information being compromised by hackers.

 

Luckily, this scenario can often be prevented by using an effective antivirus program and training your employees on how to avoid malware and phishing.

 

There also will be times when you’ll need to buy new software and/or technologies in order to keep up with the competition, but if you do, you can expect the costs to be well worth it for your practice!

Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

No comment yet.
Scoop.it!

How to Limit Cost of Data Breach

How to Limit Cost of Data Breach | IT Support and Hardware for Clinics | Scoop.it

Ponemon Institute conducted their “Cost of a Data Breach Report” in conjunction with IBM Security, in which they surveyed more than 500 organizations. The report cited that the average cost of a data breach is $3.92 million.

 

With the cost of data breaches rising significantly, it is important to understand how to mitigate the costs. The report indicated that the most effective way to limit the cost of data breaches is to develop and test an incident response plan.

 

How Incident Response Teams Reduce Cost of Data Breaches

 

Of the organizations surveyed, the most cost saving factor was having an incident response team, reducing costs by $360,000. Organizations that had repeatedly tested their incident response plans further reduced costs by $320,000.

 

Organizations that had both an incident response team, and had tested their plan, spent $3.51 million on average responding to a breach.

 

As such, the following are steps that can be taken to reduce the cost of data breaches:

 

  • Develop and test your incident response team and plan

 

The ability to respond quickly to a data breach drastically reduces the cost and scope of the breach.

 

Organizations should develop an incident response plan that is specific to their organization. However, it is not enough to have a plan, it must be tested.

 

Testing the incident response plan will allow you to determine what works and what doesn’t. It will also make it clear what role each person should play, and what works for different scenarios. 

 

  • Implement technology that can quickly detect and contain a breach

 

Using Artificial Intelligence (AI) to automate incident response facilitates the quick detection of breaches.

 

Ponemon determined that automated security can reduce the cost of breaches by up to 50%. The report indicated that organizations with full automation spent $2.65 million on average whereas organizations without automation spent an average of $5.16.

 

  • Understand risks to optimize security

 

Understanding where your sensitive data is allows you to determine what protections should be in place to secure it. The “Cost of Data Breach Report,” cited that 51% of breaches occur from criminal or malicious attacks.  

 

  • Backup data 

 

The most costly aspect of a data breach is the result of downtime. Backing up data can reduce the cost of breaches significantly, especially with ransomware attacks.

 

Ransomware attacks occur when a hacker enters an organization’s network and steal or encrypts data, demanding a sum of money for the return of data. Healthcare organizations without data backup often pay ransom as not having access to patient data can be a matter of life or death. 

 

  • Utilize experts

 

When your incident response team cannot handle the breach, call an expert. Hiring a cybersecurity expert can help you to contain the attack and restore data more quickly, reducing downtime.

 

Developing an incident response plan and testing it, is the most effective way to reduce the cost of breaches.

 

Ponemon Institute’s “Cost of a Data Breach Report” determined that organizations that had a tested incident response plan saved an average of $1.23 million, or 35%. Healthcare organizations are targeted at a higher rate than any other industry, as such it is imperative that they implement a well-tested incident response plan.

 
 
Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

No comment yet.
Scoop.it!

3 Things Your Practice Management Software Should Do

3 Things Your Practice Management Software Should Do | IT Support and Hardware for Clinics | Scoop.it

When shopping around for dental office software, there are a lot of factors to consider. You want to buy a dental software program with a wide range of options, cool features, and lots of benefits to ensure your practice runs smoothly and efficiently.

 

Here are a few ways your cloud-based dental software should impact your office every day.

 

STREAMLINE PROCESSES

 

Some of the important things include processing new patients, educating patients on treatment options, communicating with patients and so on.

 

A good piece of software should streamline these processes, making it easy for you and your staff to file them and avoid errors. The more your dental software can handle multiple tasks, the better, and the more your staff will be impressed.

 

So, make sure you purchase the right tool to streamline processes and keep your staff motivated.

 

EMPOWER OFFICE STAFF

 

The dental office software you implement should allow your staff to do their jobs more effectively and efficiently.

 

Everyone should feel happy and confident in working with the software and also be satisfied with the accurate results they get.

 

If the system is slow, cumbersome and hard to learn, your staff will not want to use it to its full potential.

 

A good dental software program keeps your staff productive.

 

BUILD PATIENT RELATIONSHIPS

 

Many healthcare providers aim to build and improve patient relationships within their healthcare facilities. Having the right software in place to do this particular job is much easier and more profitable than solely doing it in person.

 

From smooth billing to frequent follow-up and easy scheduling, implementing new dental software into your practice can make a big difference. But if the software is buggy, slow, or causes errors, it can have a negative impact and destroy those precious relationships.

 

Make sure the software you choose helps build strong bonds with patients.

 

Cloud-based dental office software is an important purchase for every practice that wants to shine and stand out from the crowd.

Your healthcare facility can benefit from improved communication, efficiency, and productivity in real-time. 

Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

No comment yet.
Scoop.it!

6 essential elements for great dental website design

6 essential elements for great dental website design | IT Support and Hardware for Clinics | Scoop.it

1. Easy navigation

Nearly all people (94 percent) believe easy navigation is the most important website feature, according to a survey conducted by Clutch. This makes sense because it’s frustrating to seek information on a website and not be able to find it.

 

Effective dental website navigation makes it easy for people to move between pages. A header at the top of the page containing information organized in a logical manner is a classic structure people recognize and understand.

 

2. Well-written content

When you think of dental website design, the content might not be the first thing that comes to mind, but it’s crucial. The content on your website tells the story of your practice and what you have to offer.

 

Make content digestible by using headers to break up text and keeping sentences short. When possible, present information in list form, as this is easier to read than a large block of text.

 

Misspellings and grammatical errors will make your practice appear unprofessional, so have multiple pairs of eyes proofread all content. This is important because flawless content will make your practice appear professional and trustworthy.

 

3. Quality images

Nearly one-third of marketers (32 percent) cite visual images as the most important form of content for their business, according to Social Media Examiner. Therefore, your dental website needs quality images that complement the text.

Introduce patients to your team by including professional headshots with bios on your “About Us” page. Include photos of your office — i.e. waiting room, exam rooms, etc. — so they can picture themselves receiving treatment.

 

4. Short videos

Most businesses (87 percent) use video as a marketing tool, according to Wyzowl. This isn’t surprising, as 96 percent of people say they’ve watched an explainer video to learn more about a product or service.

 

Incorporating video into your dental website design can add serious value. Engage patients by creating videos explaining the different services you offer, so they can quickly learn more about them and the benefits offered.

5. Clear calls-to-action (CTAs)

The ultimate goal of your dental website design should be to convert visitors into patients. Place prompts such as “Call Us” and “Request an Appointment” prominently on every page of your website, so it’s easy to get in touch.

 

Including a variety of calls-to-action (CTAs) is important because not everyone wants to reach out through the same medium. Some people prefer the phone, while others would rather connect through an online form or email. This covers all the bases, so you can please everyone.

 

6. Responsive design

According to Google, most users now access the search engine through a mobile device. Consequently, the company recommends using responsive web design for many reasons.

 

Google cites some of the benefits of responsive web design as making it easier for patients to share and link to your content and helping its algorithms accurately assign properties to the page. In fact, Google has been practicing mobile-first indexing  — i.e. primarily using the mobile version of the site for indexing and ranking — for all new websites since July 1, 2019.

 

Ultimately, patients will visit your site using a variety of devices. Since responsive web design adjusts to fit the content on a variety of devices and screen sizes, you’re able to provide a positive user experience to everyone.

 

Great dental website design encompasses a variety of features that make it both attractive and functional. This is the first impression many patients will get of your practice, so investing in a quality site will add tremendous value.

Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

No comment yet.
Scoop.it!

6 Ways How Automation Can Improve Your Clinic Management

6 Ways How Automation Can Improve Your Clinic Management | IT Support and Hardware for Clinics | Scoop.it

1. Quicker and Easier Records Access

Automation effectually means a paperless recording system. Manual/ paper recording is not just more space and stationary consuming but also prone to easy damage.

 

In an automated system, everything is recorded on the server thus eliminating paper out of the system and increasing the ease of access to records. You can very well wave good-bye to searching in registers and under stacks of files because automation means access to records at the end of few clicks.

2. Better Communication and Coordination

Automation leads to real-time communication between departments and in effect increases the speed of the entire process immensely. If the clinics use cloud-based server then communication and coordination between clinics based in different locations is easily possible too.

 

Much of the communication between the clinicians and the concerned departments/ clinics too becomes a hassle free highway with the inclusion of the clinic management software in the communication channel.

3. Operational Efficiency Scales Up

With automation comes a change is the way processes are performed at the clinic. Many manual systems undergo a sea change and come to be performed with high efficiency and accuracy.

 

Be it the billing, accessing patient records, coordinating with pharmacy, scheduling and managing appointments or managing inventory higher efficiency is the big and visible change thereby positively impacting staff performance.

4. Reduced Resources Wastage

Automation means a considerable dip in the use of manual resources, be it stationary or manpower, for most of the data is stored on the servers and most of the communication happens through clicks.

 

Only mandatory resources are used in an automated system and this leads to big savings, which is only an add-on to the revenue.

5. Better Staff Performance

When relieved of the mundane and monotonous tasks as a result of automation of the clinic’s processes, your staff will experience higher self worth and better usage of their skills and talent will be seen.

 

An employee who takes pride in their being at a certain place and performing a certain role will be high on self-motivation and a bigger asset to your workplace. Automation helps weed out staff that are only good in manual jobs and will help retain the creme who though less in number will help manage your clinic better.

6. Data Driven Insights

Automation means loads and loads of data stored on your server giving insight into every task performed at your clinic. A few clicks will give you every kind of report that you fancy. Data is the new CCTV without lens; they give you insights into the integral functioning of your clinic and analyze the trends.

 

This data and the analysis will be the deciding factor between you and your competition predicting the future trends correctly and planning pro-active campaigns.

 

Though automation comes at a cost, these 6 changes that will invade your clinic after it is automated is the big difference between stressing about staying in competition everyday and being sure of zooming ahead.

 

These changes will ensure that once you automate your clinic, you will not know another way of functioning and you will wonder how did you come so far without automating!

Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

No comment yet.
Scoop.it!

Top tips to choose the right IT vendor 

Top tips to choose the right IT vendor  | IT Support and Hardware for Clinics | Scoop.it

Contracting an IT vendor to help maintain your business IT environments can be one of the best business decisions you could ever make.

 

Not only does it allow you to utilise the expertise and resources of professionals, it also considerably reduces the costs of employment, insurance, training etc…

IT vendors generally provide services such as IT support/Managed Services where they take responsibility for your business’s IT environment.

 

Finding and selecting the right IT vendor should be treated with the same importance as finding the right business partner. Essentially, you will trust your business and its operations to an external organisation. This article will cover the most essential tips in choosing the right IT vendor.

 

Industry knowledge is key: Ensure the IT vendors you are shortlisting are experienced in your industry. Knowledge of the industry enables IT vendors to understand your business better and as such, provide your organisation with the type of service it needs. Vendors with industry knowledge generally understand that industry’s requirements, tools, and business models. As such, they can accommodate your business needs.

 

SLAs lay the blue print: Service Level Agreements (SLAs) make the vendor accountable for the level of service they provide to your business. Whilst most vendors generally have standard SLAs, you need to make certain that those Service Level Agreements are enough to cover your business needs, especially when dealing with confidential data such as health records. Is a three-hour response time sufficient for a high priority issue or do you need a one-hour response time?

 

Let them pitch: The best service more often than not comes from those who are determined to win your trust and your business. Let the IT vendors pitch their services, staff and solutions. Don’t be afraid to ask to meet the account manager and one of the engineers. This will give you a good idea of what sort of culture the IT vendor promotes and whether you can see yourself or your staff being happy with their services.

 

Ask for References: Pretty simple and straight to the point. Ask the vendors for references from businesses that are similar to yours. Make sure to find out from the references how they find the service or how well the IT environment is maintained. Don’t ask about pricing as there are a number of factors that need to be taken in to account from business to business.

 

Cheaper does not mean better: The saying you get what you pay for is an accurate phrase in today’s business market. However, this does not mean that you cannot obtain a good price, as well as excellent service. What may seem to be a good deal could reflect the sort of service you are receiving for the price you are paying. Getting premium service, access to a local help desk, high SLAs for $399 a month is a much better outcome than paying $199 and using a solo IT trader with low SLAs and no helpdesk access.

 

Set the ground rules early: There is no benefit to having an IT vendor come on board and then finding out that their SLAs or terms and conditions don’t cover your requirements. Before signing the contract, ensure that they meet your expectations. Whether it’s providing afterhours support on a certain day or maintaining your Mac computers and not just the PCs. Remember, IT vendors work for you so make sure there is a clear understanding of what is expected early on in the process.

 

An IT service desk is a must: How many staff are permanently working from that location? Furthermore, what happens when no one answers the phone? These are very important questions you need to ask your IT vendor. The last thing you would want is to call your vendor for urgent help to find out that they are short staffed or even worse, that no one is answering the phone. This is a very common scenario and you need to ensure that someone will always be ready to take your call and assist you. Vendors that work out of a van are a big no no.

Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

No comment yet.
Scoop.it!

Malware in the Cloud: What You Need to Know

Malware in the Cloud: What You Need to Know | IT Support and Hardware for Clinics | Scoop.it

Cloud security is not as simple as it may seem. Businesses have a shared security responsibility with cloud service providers, but some lack the knowledge to keep up their share of the bargain. Poor configuration and data leaks are common problems that many businesses encounter in the cloud. These issues can lead to malware infecting your cloud computing environment.

Here are a few of the different types of malware that can disrupt your cloud services.

DDoS Attacks

Botnets are becoming more and more common, with malware-as-a-service being offered by more malicious actors at an increasingly cheap price. Self-service cloud offerings allow these attackers to easily gain access and notoriety by launching large-scale DDoS attacks, which have been measured at speeds of up to 30 Gbps. Since cloud computing hosts multiple customers in a single cloud, these attacks can affect your cloud environment, as well.

Hypercall Attacks

An attacker uses a Virtual Machine (VM) to intrude the victim’s VM by exploiting the Virtual Machine Manager (VMM) hypercall handler. This gives the attacker the ability to access VMM privileges and possibly even execute malicious code.

Hypervisor DoS

This attack uses a high percentage of your hypervisor’s resources in order to leverage flaws in design or setup. Researchers found that this malware accounted for 70 percent of malware attacks targeting cloud providers’ hypervisor, which manages customers’ virtual environments. One study found that 71.2 percent of all Xen and 65.8 percent of all KVM vulnerabilities could be exploited by a guest VM. For the sake of context, AWS uses Xen for its hypervisor, and Google uses a proprietary version of KVM.

Co-Location

An attacker tries to find the target VM’s host in order to place their own VM on the same host. This is used to gain leverage in cross-VM side-channel attacks, such as Flush/Reload or Prime and Probe.

Hyperjacking

This is where an attacker tries to take control of the hypervisor, sometimes using a virtual machine-based rootkit. If the attacker is successful, they will have access to the entire machine. This could be used to change the behavior of the VM, causing it to be partially or fully compromised.

Man in the middle (MITM)

MITM is when an attacker can intercept and/or change messages exchanged between users. Ghostwriter is a common precursor to a MitM attack. This allows the attacker access to a misconfigured cloud configuration with public write access.

Exploiting Live Migration

During migration from one cloud service provider to another, the cloud management system is tricked into creating multiple migrations, which turns into a denial-of-service attack. This can also be used to potentially craft a VM Escape.

VM Escape

This accounts for 13.1 percent of all malware attacks on virtual machines in cloud environments. VM Escape involves running in a VM and escaping to infect the hypervisor. The goal in this attack is to obtain root privileges, host OS control and maybe even full access across the environment.

Flush/Reload

This attack utilizes a memory optimization technique known as memory deduplication. By enacting a sophisticated cross side-channel technique, a malicious actor can detect a full AES encryption key.

Prime and Probe

This is a VM cross side-channel attack that utilizes cache instead of memory. The attacker fills the cache with some of their own information. Once the victim uses the VM, the attacker uses this information to see which cache lines were accessed by the victim. This method has been used to recover an AWS encryption key.

Technical Dr. Inc.'s insight:
Contact Details :

inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

No comment yet.