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News, Information and Updates on Hardware and IT Tools to help improve your Medical practice
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How to do an effective Telemedicine Follow Up with Patients

How to do an effective Telemedicine Follow Up with Patients | IT Support and Hardware for Clinics | Scoop.it

When doctors consider doing a telemedicine follow up for their patients, they often do it in a haphazard way. There is a lot of confusion about the types of medical conditions that are suitable for a telemedicine follow up. Some doctors don’t even realize this is an option.

Most medical professionals are very used to being hands-on with patients. Indeed, some medical specialties demand it. But with a little forward planning, it can be easy to deliver an effective telemedicine follow up. This saves time and money for the patient. It also opens up another potential revenue stream for doctors.

Here are three important tips for an effective Telemedicine Follow Up:

1) Know what can be diagnosed at a distance

The first step in doing a Telemedicine Follow Up is to decide what can and can’t be done remotely. If a patient needs to be physically seen in the office, then this cannot be replaced with a telemedicine follow up. A full telemedicine diagnosis may require further information, but a follow up can be fairly simple.

In most cases, doctors are using a Telemedicine Follow Up for simple everyday monitor their progress, note any reported symptoms, talk through medications, review lab results, and generally check-in.

2) Decide on specific times for follow ups

One of the traps of telemedicine is that patients suddenly expect 24/7 access. A Telemedicine follow up should not become a burden for the doctor. Rather it is meant to streamline the process.

The best way to make sure this happens is to set specific days or times of day. Explain the process to patients and let them know to request a follow up rather than a consultation. Let them know the fee up front so there is no confusion about it being a free call.


3) Delegate all simple questions to the team

Very often doctors and medical teams will confuse a telemedicine follow up with answering questions. These are not the same things. Simple, repeated questions can typically be answered by the team.

To make your list of patient questions, think about what patients typically phone in about. Do they have quick questions to remedy small concerns? Are there side affects for some medications that may need to be checked? What other things do they call you about after hours?

These types of questions and concerns can often be handled with FAQ lists. Or your team can speak with the patient and answer them on your behalf. However if a patient is repeatedly using questions to avoid coming in, a telemedicine visit may be a better solution. It means the doctor is getting paid for the visit, and the patient is valuing the experience more.

 

Whether you’re working in outpatient or inpatient settings, offering Telemedicine Follow-Ups is a great way to care for patients. Telemedicine Follow up care can help ensure patients keep necessary routines. It can mean reduced readmissions, better care coordination and better overall patient outcomes.

Technical Dr. Inc.'s insight:
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inquiry@technicaldr.com or 877-910-0004
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How to Launch a Telehealth Service in your Medical Clinic

How to Launch a Telehealth Service in your Medical Clinic | IT Support and Hardware for Clinics | Scoop.it

Many doctors are looking at how to launch a telehealth service. Doctors today are familiar with the telehealth virtual consultation model. Telehealth a few years ago was a new concept, but today it is becoming as common as using Uber, Airbnb and Venmo.

Doctors want to add the convenience and customization of telehealth services to their medical clinic. There is profit to be made and patients want the ease of remote visits.

The challenge is to know how to get started in a way that doesn’t interrupt your regular workday and can add value to both the patients and the office.

Here are 5 suggestions to help you launch a telehealth service in your medical clinic.

1) Choose a team member to lead

The success of launching a telemedicine service in your medical practice won’t happen by accident. You will need a dedicated team member who leads the project.

Think of it as a new section of your services that will take time, and need tweaking as you go. Choose a person on the team who has a good understanding of both technology and the patient relationship. Find someone who has an interest in moving the clinic forward and making a difference in the lives of patients. These values will be important as the launch will be challenging at first.

One tip is to plan a weekly meeting to review the progress with your telehealth team leader. Talk through the project and any challenges together. This will empower them and make them feel more focussed on main git a success.

2) Understand the rules and terminology

Telemedicine regulations will vary by state to state and insurance payer. It is important to know the specific rules such as your state’s law and the billing guidelines for all of your major insurance carriers. This A-Z Telehealth guide may help you guide your patients and help smooth over any confusion.


3) Decide on a platform

Perhaps the most difficult part of deciding on to launch a telehealth service is which platform to use. Each telemedicine provider will have their own benefits. Some are less expensive but offer little customization. Some offer more customization or better Telemedicine EHR integration than others.

It is important to know how much extra work a new technology will create, alongside any costs. Remember the time you spend working out the bugs is a key factor in the success or failure of your telemedicine implementation.

4) Start slow and test your process

Many offices will think launching telehealth means diving in the deep end and offering it to all patients immediately. All this will do is cause headaches. It is better to start slow, perhaps offering one or two telehealth visit slots per day, to begin with for the first 2-4 weeks. Then you can track the progress, refine the process and slowly and profitability of those telehealth visits.

5) Offer and Market to your best patients first

You probably have a pool of long term patients who are easy to deal with and have more common, easily remedied complaints. These are the ideal group to start with. This is because they are not likely to cause extra challenges above and beyond getting used to the technology. If you have an established relationship, this makes it easier as well, as they are more understanding that this is a new service.

This guide to launch a telehealth service in your medical clinic is just the start. There is no denying it will be a challenge but is well worth the effort. It will offer a new way to care for your patients and grow your profitability. If you think through the steps, and stay the course, teleahealth will become another successful, beneficial offering for your patients.

Technical Dr. Inc.'s insight:
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inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

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Almost all large employers plan to offer telehealth in 2018, but will employees use it?

Almost all large employers plan to offer telehealth in 2018, but will employees use it? | IT Support and Hardware for Clinics | Scoop.it

Faced with another 5 percent increase in healthcare benefit costs, a growing number of large U.S. employers plan to focus more on how healthcare is delivered and paid for while still pursuing traditional methods of controlling expenses, such as cost-sharing and plan design changes, according to an annual survey by the National Business Group on Health.

 

As a result, more employees will have access to broader healthcare services including telemedicine, centers of excellence and onsite health centers during open enrollment while not experiencing major increases in their costs, the business group said.

 

The Large Employers’ 2018 Health Care Strategy and Plan Design Survey found virtually all employers (96 percent) will make telehealth services available in states where it is allowed next year. More than half (56 percent) plan to offer telehealth for behavioral health services, more than double the percentage this year. Telehealth utilization is on the rise, with nearly 20 percent of employers experiencing employee utilization rates of 8 percent or higher.

 

Employers are looking for ways to reduce healthcare costs while offering services and benefits their employees value, said Ralph C. Derrickson, CEO of Carena, a white-label telemedicine technology and services vendor.

 

“Carena has several health system partners who have established valuable partnerships with employers in their community by offering a competitive benefits package with virtual care,” Derrickson said health systems are increasingly partnering with vendors like Carena to offer competitive benefits packages that include virtual consults. 

 

Telemedicine can help lower costs associated with non-emergent emergency department utilization and reduce fragmentation by preserving and building on existing primary care relationships or establishing new ones, he added.

 

There are two prevailing factors that drive employers so widely into telehealth, said Roy Schoenberg, MD, CEO and co-founder of American Well, a white-label telemedicine technology and services company.

 

“The first are the return on investment numbers showing telehealth replacing higher-cost care settings, primarily urgent care and emergency rooms,” Schoenberg said. “These numbers are coming from payers but are applicable to self-insured employers just the same. Net cost savings around $200 per visit are quoted.”

The second reason is the growing appeal of telehealth as an employee perk, he said. At a time when health benefits are primarily cut, or their cost is shifted to the employee, adding modern and convenient healthcare benefits for employees can be a win for human resources leadership.

 

“There are many other factors that drive higher adoption, among them much better technologies, growing payer consensus, a regulatory requirement for reimbursement, and diversity of services that now go beyond urgent care, for example, behavioral health, child care, maternity, dermatology and more,” Schoenberg said. “But ROI and employee perk are the ones that move the needle the most.”

 

That said, while the Large Employers’ 2018 Health Care Strategy and Plan Design Survey found that 96 percent will make telehealth services available in states where it is allowed next year, employee utilization of telemedicine services today is only at 8 percent at only 20 percent of large employers. So what will it take to get many more employees to start turning to lower-cost, more efficient telehealth services?

 

“Telehealth is a behavioral change and as such has its own biology,” Schoenberg said. “It is inevitable that a good part of healthcare services will be rendered over technology, as we see in retail, finance, entertainment and everything else in our lives, but it will be a gradual process.”

 

Healthcare tends to be more sensitive to quality and trust concerns than, for example, the retail business. What that means is that adoption of the new ways of getting care potentially could be much faster when they come to patients under the traditional brands they trust today with in-person care. Schoenberg believes employer telehealth branded by providers will be the way to catch more employees.

 

“The growing trend of telehealth services that bring you – the employee, the consumer, the health plan member – not to a telehealth service but to Cleveland Clinic, Geisinger, New York Presbyterian, these will translate to a much easier adoption in the minds of Americans,” he said. “This trend is now happening and will become much more visible in the next 12 months.”

Technical Dr. Inc.'s insight:
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inquiry@technicaldr.com or 877-910-0004
www.technicaldr.com

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